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Functional Title: Quality Assurance Specialist III
Job Title: Quality Assurance Spec III
Agency: Health & Human Services Comm
Department: Quality Assurance
Posting Number: 20532
Closing Date: 09/08/2026
Posting Audience: Internal and External
Occupational Category: Healthcare Practitioners and Technical
Salary Range: $6,101.31 - $6,779.25
Pay Frequency: Monthly
Salary Group: TEXAS-B-20
Shift: Regular Evening and Weekend
Additional Shift:
Telework: Eligible for Telework
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations:
MOS Codes: No military equivalent
Quality Assurance Specialist III
This position schedule is Monday through Friday, 10:30 AM to 7:30 PM
Serves as a Quality Assurance Monitoring Specialist with the Quality Assurance Unit. Quality Reviews include Long Term Care and Home and Community Support Services Agency (HCSSA) complaints and self-reported incidents. Reviews daily intakes of all allegations of abuse, neglect, and exploitation received by intake specialists to determine if it is a violation and to ensure timely and accurate triage and prioritization. Edits reports prepared by intake specialists prior to sending electronically to the regional offices for Investigation and to ensure quality control and accountability standards are maintained. Analyzes and interprets Regulatory Services policies, procedures and regulations. Provides consultation to agency staff, providers, advocates, consumers, legislators and other agencies. Serves as a liaison between the Complaint Intake Unit and regional field operations staff. Assists with the intake of complaints, incidents, and requests for information. Performs related work and may participate in special projects and workgroups as assigned. Interprets policies, procedures, rules, regulations and standards and communicates on a complex level with others to exchange or verify information, respond to inquiries, address issues or resolve problems. Performs other duties as assigned.
Essential Job Functions
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Performs quality assurance reviews of long-term care and non-long-term care complaints, incidents, and addendums to ensure accuracy/compliance with applicable Federal and State regulations. Performs appropriate routing of intakes based on program type and expected time frames. 35%
Evaluates long-term care and non-long-term care complaints and incidents related to abuse/neglect/exploitation of children, elderly, individuals with mental illness, or individuals with intellectual disabilities to ensure the assigned priority is in alignment with Federal and/or State regulations. This process includes notifying regional staff of 24-hour priority or 2-day priority intakes. 20%
A Quality assurance review ensures appropriate triage of priority, facility patient history, allegations, grammar, punctuation, spelling, and conditions of participation/coverage, if applicable. 20%
Performs quality assurance reviews for non-jurisdictional intakes (CI Tickets) to ensure the facility/agency is within Federal or State Jurisdiction. When found to be non-jurisdictional, the intake is referred to another applicable agency, such as the Ombudsman, the Joint Commission, or the Medical Board. 10%
Communicates on a complex level with others (internally or externally) to provide, exchange, or verify information; answer inquires, address issues or resolve problems. 5%
Provides complex professional and technical assistance/consults to others on policies, procedures, rules, regulation, standards, or requirements. 5%
Maintains current knowledge in assigned areas by reviewing literature, attending meetings/seminars/work groups/trainings, or communicating with other professionals. 5%
Registrations, Licensure Requirements or Certifications
Any one of the following Registrations, License Requirements or Certifications are required: Licensed Vocational Nurse (LVN) or Registered Nurse (RN), SMQT, QIDP, Medical Technologist/Laboratory Technician, Surgical Assistant, Emergency Medical Technician, End Stage Renal Disease/Dialysis Technician, Other License/Degree/Certification in Health Care.
Knowledge Skills Abilities:
Knowledge of state and federal laws and regulations related to regulatory programs.
Knowledge of health care principles, practices, and procedures.
Ability to effectively communicate, organize and present information, with others orally and in writing to provide information.
Ability to present professional and knowledgeable information to internal and external stakeholders.
Ability to use judgment, make effective decisions and prioritize work.
Ability to analyze and solve problems.
Initial Screening Criteria:
Required either a Bachelor's or Associates degree from an accredited college or university or Nursing Licensure (RN/LVN) from a university or nursing program.
Experience in Long Term care Program, HCSSA Program, or Acute Care Program Preferred.
Applicant must be able to work Monday through Friday, 10:30 AM to 7:30 PM.
Additional Information:
Must be available to work holidays as needed.
In basket will be given.
Please note: Applicants must pass a fingerprint and criminal background check prior to employment. HHS employees may not maintain secondary employment with a company or volunteer with an entity that could benefit from access to confidential information the employee knows because of the employee’s official position. The HHS HR Policy Manual requires employees to complete and submit Form HR 0302, the moonlighting and outside activities form, and submit it to their supervisor. The agency’s review will consider whether the requested outside employment or activity could create a reasonable conflict or appearance of impropriety with their work duties at the agency. Per the HHS Ethics Policy, HHS employees are prohibited from working or volunteering with a contractor that the employee monitors as an HHS employee; a provider that the employee has a regulatory responsibility for as part of his work duties; or another state agency.
The position is full-time telework with travel to the office as business needs require. Telework employees will not be reimbursed for travel from the employee’s residence to the office. Telework employees are responsible for providing the required infrastructure for working from home. HHSC does not pay installation, monthly fees, or other charges for additional equipment, personal telephone lines (cellular or land lines), or high-speed internet access in an employee’s residence. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
