Top 18 Technical support analyst Jobs in Austin Tx

IT Service Support Analyst
Charles Schwab —Austin, TX
- $26.92 - $38.56 an hour
- Hybrid work
- Mid-level
- Office
- Windows
- Paid parental leave
- Employee stock purchase plan
Help Desk Analyst
SHI International Corporation —Austin, TX
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
14d
Service Desk Analyst
Flash —Austin, TX
- $55,000 - $79,000 a year
- On call
- English
- Mid-level
- Office
- Free parking
- Health insurance
Production Support Analyst
Netgate —Austin, TX
- $65,000 - $78,000 a year
- Weekends as needed
- Azure
- Mid-level
- AWS
Senior Technical Support Analyst (Tier 3)
GCS Technologies —Austin, TX
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Application Support Analyst
Q2ebanking —Austin, TX
- Overtime
- No experience needed
- English
- Mid-level
- Paid parental leave
- Health insurance
Service Desk Tech Analyst II
University of Texas at Austin —Austin, TX
- From $52,000 a year
- Urgently hiring
- Hospital
- Mid-level
- Office
- Retirement plan
13d
Support Analyst I
RPM Living —Austin, TX
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
8d
Service Desk Tech Analyst III
University of Texas at Austin —Austin, TX
- From $62,500 a year
- Urgently hiring
- 5 years
- HIPAA
- Office
- Retirement plan
13d
Seasonal Healthcare Associate Reporting Analyst
TTEC —Austin, TX
- Seasonal
- Remote
- Mid-level
- Project management
- Communication skills
- Health insurance
- Paid time off
Project Analyst, Oracle AMS Talent Module
Deloitte —Austin, TX
- $53,300 - $105,000 a year
- Full-time
- Oracle
- Mid-level
- Bachelor's degree
5d
IT Field Support Analyst
Diocese of Austin —Austin, TX
- Weekends as needed
- Spanish
- Computer science
- Computer Science
4h
IOC On Site Analyst
NTT DATA —Austin, TX
- 8 hour shift
- Mid-level
- Office
- Windows
Systems Analyst 5-Support
Oracle —Austin, TX
- Full-time
- Computer Science
- 8 years
- Organizational skills
2d

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technical support analyst jobs near austin tx

IT Service Support Analyst

Charles Schwab -
Austin, TX

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Job Details

$26.92 - $38.56 an hour

Benefits

Paid parental leave
Employee stock purchase plan
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Adoption assistance
Parental leave
Vision insurance
401(k) matching
Sabbatical

Qualifications

Live chat
Texting/chatbox tools
Phone communication
Employee relationship building
Windows
Internal employee customer service
Productivity software support
Desktop (troubleshooting support)
macOS
Desktop administration
Client interaction via phone calls

Full Job Description

Austin, TX

Requisition ID 2026-121906 Category Technology Position type Regular Pay range USD $26.92 - $38.56 / Hour Application deadline 2026-06-05

Your opportunity

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. The National Service Desk (NSD), as part of IO&C, provides front-line IT support services for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.

We are seeking an IT Service Support Analyst to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).

Workplace Flexibility Program (opens in new window): We're proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote.”

The NSD Service Support Analyst will start onsite for the first 90 days.
A Workplace Flexibility Program will be reviewed and if offered to an employee, 1 day from home and 4 days from the office.
Subject to change as Schwab is continually evaluating the current environment to best care for the safety and well-being of our employees.

What you are good at

What you’re good at:

Excellent customer service skills
Empathizing with the customer
Understanding and Practicing Emotional Intelligence (EQ)
Great oral and written communication skills
Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others
Demonstrating professional etiquette in the use of phones and chat
Communicating complex technical issues in an easy-to-understand manner to customers with minimal technical knowledge
Meeting or exceeding defined objectives and metrics (e.g.: talk time, wrap time, first contact resolution, chats per hour, quality assurance evaluations)
Multi-tasking and using organizational tools effectively in a constantly changing environment
Executing the defined Service Desk processes with a strong attention to detail
Receiving constructive feedback and demonstrating improvement
Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.)
Asking direct, relevant, and probing questions
Providing concise information and settings expectations

Responsibilities:

Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
Ensure customer satisfaction through timely resolution of problems or escalation to a 2nd level team
Provide incident status updates to management and end-users per service level guidelines
Support and maintain effective relationships with users
Provide support for end user computing devices (PCs, laptops, printers, cell phones, and tablets)
Support end users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets).
Communicate with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

What you have

Required Experience:
- 3 - 5 years of experience working in a service desk or customer service environment
- 3 - 5 years of technical support experience
- 3 - 5 years of phone and/or chat support experience
- Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager, ADUC)
- Working knowledge of PC technical support, systems administration, networking, Windows, macOS, iOS, and iPadOS
- Bachelor’s or Associates degree in Information Technology or a related field is a plus
- CompTIA, ITIL, KCS, CSI and Microsoft certifications are a plus

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance

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Eligible Schwabbies receive

Medical, dental and vision benefits
401(k) and employee stock purchase plans
Tuition reimbursement to keep developing your career
Paid parental leave and adoption/family building benefits
Sabbatical leave available after five years of employment

Apply Now

Refine Your Search

technical support analyst jobs in austin tx

IT Service Support Analyst

Help Desk Analyst

Service Desk Analyst

Production Support Analyst

Senior Technical Support Analyst (Tier 3)

Application Support Analyst

Service Desk Tech Analyst II

Support Analyst I

Service Desk Tech Analyst III

Seasonal Healthcare Associate Reporting Analyst

Project Analyst, Oracle AMS Talent Module

IT Field Support Analyst

IOC On Site Analyst

Systems Analyst 5-Support

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What you have

What’s in it for you

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Eligible Schwabbies receive

Medical, dental and vision benefits

401(k) and employee stock purchase plans

Tuition reimbursement to keep developing your career

Paid parental leave and adoption/family building benefits

Sabbatical leave available after five years of employment

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