Top 10 technical support associate Jobs in austin tx

Bilingual Customer Service Associate
Encoura —Austin, TX
- $16 an hour
- Weekends as needed
- Remote
- 18 years or older
- Spanish
- English
- Paid training
- Health insurance
Quick Apply
14d
Associate Consultant
Sigma Information Group, Inc. —Austin, TX
- $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- SharePoint
- Paid holidays
- Disability insurance
Quick Apply
Integrated Property Management Support Associate
Expedia —Austin, TX
- $46,500 - $74,500 a year
- Full-time
- Mid-level
- US work authorization
- 2 years
- Health insurance
- Dental insurance
8d
Associate Engineer, Tech support
Nagarro —Austin, TX
- Entry level
Quick Apply
Customer Support Associate, Bilingual - Ukrainian (Starlink)
SpaceX —Austin, TX
- Overtime
- English
- Office
- High school diploma or GED
Seasonal Healthcare Associate Reporting Analyst
TTEC —Austin, TX
- Seasonal
- Remote
- Mid-level
- Project management
- Communication skills
- Health insurance
- Paid time off
Customer Support Associate, Bilingual - Greek (Starlink)
SpaceX —Austin, TX
- Overtime
- English
- Office
- High school diploma or GED
Customer Support Associate, Bilingual - Korean (Starlink)
SpaceX —Austin, TX
- Overtime
- English
- Office
- High school diploma or GED
Sage Intacct Customer Support Senior Associate
Baker Tilly Advisory Group, LP —Austin, TX
- $83,820 - $127,120 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 3 years
Quick Apply
2d

Related jobs to explore

Based on your search for technical support associate

Front Desk Sales Associate
The Tox Austin SW —Austin, TX
The front desk runs smoothly, calmly, and professionally. Maintain a calm, organized, luxury front-of-house environment. Part-Time | The Tox Austin Southwest*.
From $17 an hour
Quick Apply
Real Estate Sales Associate - Training & Mentoring Included
Keller Williams Realty —Cedar Park, TX
Be a licensed real estate agent or be willing to complete licensing courses. Be prepared financially to enter a 100% commission position.
$40,000 - $150,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Entry-Level IT Support Associate
Expedient —Dublin, OH
The entry-level IT Support Associate, in our Columbus / Dublin, OH data center, will join the Operations Support Center (OSC) team and will receive fully paid…
$15.38 - $18.00 an hour
Quick Apply
Entry-Level IT Support Associate (B)
Expedient —Upper Arlington, OH
We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc.
$32,000 - $37,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for technical support associate in austin tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support associate jobs near austin tx

Bilingual Customer Service Associate jobs in Austin, TX

Reporting Analyst jobs in Austin, TX

Associate Consultant jobs in Austin, TX

Customer Service Representative jobs in Austin, TX

Management Associate jobs in Austin, TX

Bilingual Customer Service Associate jobs in Louisville, Ky

Associate Attorney jobs in Austin, Tx

Bilingual Customer Service Associate jobs in Moline, Il

Bilingual Customer Service Associate jobs in Elizabeth, Nj

Trading Support Customer jobs in Remote

Bilingual Customer Service Associate jobs in Everett, Wa

Reporting Analyst jobs in Portland, Or

Reporting Analyst jobs in Saint Paul, Mn

Data Analyst jobs in Naperville, Il

Reporting Analyst jobs in Indiana

Healthcare Analyst jobs in Connecticut

Reporting Analyst jobs in Englewood, Co

Associate Consultant jobs in Atlanta, Ga

Bristol Myers Squibb Manufacturing Associate jobs in Summit, Nj

Associate Consultant jobs in Edison, Nj

Bilingual Customer Service Associate

Encoura -
Austin, TX

Quick Apply

Job Details

$16 an hour
14 days ago

Benefits

Paid training
Health insurance
Paid time off

Qualifications

Authentication
Customer communication
High school diploma or GED
MFA

Full Job Description

Role Overview

Ready to build real-world experience? As a Bilingual Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.

A Day in the Life

Support customers via voice and chat using Amazon Connect
Deliver a positive experience through empathy, patience, and clear communication
Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
Accurately document interactions and manage follow-ups
Handle multiple tasks in a fast-paced call center environment
Collaborate with teammates and escalate complex issues as needed
Work assigned shifts, including weekends and holidays
Participate in ongoing training and continuous improvement

About You

Professional fluency in written and oral communication in English and Spanish (CERF C1 or higher)
Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction.
Enjoy helping people, solving problems, and learning new technologies quickly
Adapt well in fast-paced, changing environments while staying organized and detail-oriented
Follow structured workflows and procedures with consistency and accuracy
Are motivated to build skills for future opportunities in tech, support, education, or customer experience
Must be available on Mondays due to consistently high call volume and operational demand
High school diploma or equivalent
Must be at least 18 years old
Must have a quiet, distraction free home workspace
Must be proficient using Browsers such as Chrome, Firefox or Safari
Ability to learn and use multiple systems, windows, and monitors
Must reside in an approved state*
Home Internet that meets the following requirements:
- 30 Mbps download
- 15 Mbps upload
- 100ms ping or less
Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
WiFi is allowed; wired connection required if WiFi becomes unstable
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
- CLEAR™ Candidate FAQ
Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems

What Makes This Opportunity

Build in-demand skills using Amazon Connect and cloud-based support tools
Receive paid training and ongoing support
Gain hands-on experience in customer experience and tech-enabled services
Support a mission-driven environment serving students and educators
Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

You'll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.

The hourly pay rate for this non-exempt position is $16. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in addition to base pay. Employees in this role are eligible for Encoura's comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.

About Us

Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.

Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide.

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.

Applicants from California, please review the CA HR Privacy Notice.

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Quick Apply

Refine Your Search

technical support associate jobs in austin tx

Bilingual Customer Service Associate

Associate Consultant

Integrated Property Management Support Associate

Associate Engineer, Tech support

Customer Support Associate, Bilingual - Ukrainian (Starlink)

Seasonal Healthcare Associate Reporting Analyst

Customer Support Associate, Bilingual - Greek (Starlink)

Customer Support Associate, Bilingual - Korean (Starlink)

Sage Intacct Customer Support Senior Associate

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for technical support associate in austin tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected