Title:
Manager - Technical Operations
Arthrex is seeking a relationship-focused leader who is passionate about improving manufacturing operations through people, processes, and innovation. As Manager, Business Solutions & Operational Technology, you will serve as a trusted partner to Manufacturing, Engineering, Facilities, Logistics, and other operational teams, leading a group of multi-site business analysts and technical professionals responsible for delivering solutions to enable data driven decisions and capabilities that drive business results. This role is ideal for someone with a background in manufacturing operations, engineering, or operational excellence who enjoys building strong partnerships, managing a portfolio of projects, identifying opportunities for continuous improvement, and translating business challenges into practical solutions. Success requires strong leadership, self-motivation, sound decision-making, and the ability to influence across all levels of the organization while helping shape the future of manufacturing operations through process innovation, data & analytics, automation, and technology. This position is based in our Ave Maria, FL location and will work within the Technical Operations Department. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Essential Duties and Responsibilities
- Manage staff and vendors responsible for technology, data collection, and information management of Arthrex Operations
- Maintain relationships with business units and service organizations to develop architectural models or views that show how the current and future needs of the organization will be met in an efficient, sustainable, agile and adaptable manner.
- Lead tactical technological planning and execution of strategic activities to achieve the company's goals by prioritizing technology initiatives and coordinating the evaluation, deployment and management of current and future technologies ensuring alignment to business and technology future state architecture.
- Leads standards in delivery and communications to be used throughout the organization.
- Ensures technology best practices are applied to business processes and systems to optimize client operations.
- Executes communication plans to ensure teams, peers, and key stakeholders are aware and aligned with work stream priorities.
- Drives activities of teams to provide proactive process improvement for work stream operations to ensure continuous, high-level performance of people, processes, and technology systems.
- Support the business adoption of SLA's and metrics to promote on time delivery of technology solutions and services.
- Responsible to lead teams evaluating feasibility of new systems and planning of upgrades.
- Establish standards for the implementation and maintenance of business process analysis, engineering capability, and technology application to the production process.
- Identify and lead efforts to define and execute the maintenance of life cycle and business value/risk analysis of current systems.
- Support operations through the evaluation and execution of operation applications, SCADA platforms, process improvements, engineering services and automation enhancements.
- The ability to collaborate across multiple disciplines and departments to develop business, engineering and technology solutions that support Arthrex growth and business continuity.
- Provide guidance and execution of the introduction and implementation of advanced technology including but not limited to AMRs, AGVs, VLMs, RFID, Robotics and Vision Systems.
- Service the various facets of operations as a shared service leader to support strategic alignment of technology and services across multiple operation business units.
- Ensure compliance within functional areas and support the compliance objectives of the organization as a whole.
Education and Experience:
- Bachelor's degree required, preferably in Business, Computer Science, Engineering or related field required. Master's degree in Business or Engineering preferred.
- Experience within a Manufacturing or Engineering organization with business analysis or business process improvement experience a required
- 5 years leading teams in a manufacturing environment
- 8 years of customer-facing responsibilities in service required
- Previous experience in Pharma or Medical Device industry a plus
- Experience in Manufacturing Process Design and Analytics Preferred
- Experience with SAP ECC Preferred
- Experience with Lean and 6 Sigma Preferred
Knowledge and Skill Requirements/Specialized Courses and/or Training:
- Technical knowledge of products sold by the company and understanding of their clinical use. Basic knowledge of medical terms relating to the products handled. Basic knowledge of marketing concepts and practices.
- In-depth knowledge of several business functions and related software applications. SAP preferred.
- Experience with process improvement methodologies techniques and tools. Lean or Six Sigma preferred. Understanding of the major functions in a global organization.
- Strong communication (written and oral) and presentation skills.
- Previous involvement in the deployment and/or optimization of software solutions preferred.
- Previous involvement in the deployment and/or optimization of engineering solutions preferred.
- Ability to work comfortably at all levels within the organization up to the senior management level.
Language and Communication Skills:
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job is performed in a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate. Travel up to 25%.
Arthrex Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
