Top 598 Customer relations manager Jobs in Avenel, Nj

Assistant Manager, Customer Experience
Phillip Jeffries —Fairfield, NJ
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
- Paid holidays
- Health insurance
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2d
Communication Center Manager
Union County College —Cranford, NJ
- $68,000 - $72,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Customer Service Manager
FreezPak Logistics —Elizabeth, NJ
- $65,000 - $75,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Health insurance
- Paid time off
Customer Success Manager
ATLANTIC-IT.NET —Somerset, NJ
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
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14d
Customer Success & Solutions Manager
SGS —Fairfield, NJ
- $95,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Product management
- Health insurance
- Dental insurance
Quick Apply
12d
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Customer Success Manager
Atlantic IT —Somerset, NJ
- $65,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- Marketing
- Mid-level
- Health insurance
- Dental insurance
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Account Manager, Client Services (2026-7295)
CareTria —Somerset, NJ
- $80,000 - $100,000 a year
- Full-time
- Microsoft Outlook
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Success Manager, U.S.
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Online Application
- Mid-level
- Office
- Business Administration
- Paid holidays
- Health insurance
Manager - Customer Success
Doceree —Short Hills, NJ
- Full-time
- Hybrid work
- 3 years
- Continuous improvement
- Senior level
- Paid parental leave
- Health insurance
13d
Human Resource Outsourcing - Relationship Manager
ADP —Jersey City, NJ
- $69,300 - $129,200 a year
- Full-time
- Hybrid work
- 5 years
- Military
- Mid-level
- Wellness program
- Disability insurance
11d
Customer Success Manager
GENLED Brands —East Rutherford, NJ
- $75,000 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Office
- Paid holidays
- Health insurance
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Senior Customer Success Manager
Palisadium USA —Cliffside Park, NJ
- $120,000 - $140,000 a year
- Full-time
- English
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
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14d
Manager, Fleet Client Services
Cox Automotive —Newark, NJ
- $88,800 - $133,200 a year
- Full-time
- Master's degree
- Driver's License
- Bachelor's degree
- Paid jury duty
- Paid holidays
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Secaucus, NJ
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
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6d
Technical Call Center Team Leader and Project Manager
Technogym —Jersey City, NJ
- $75,000 - $80,000 a year
- 5 years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Service Manager
BEUMER Group —Somerset, NJ
- $115,000 - $125,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Supervising experience
- Paid holidays
- Disability insurance
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Customer Success Manager
Amperos —New York, NY
- $130,000 - $200,000 a year
- Full-time
- Mid-level
- Office
- 2 years
- Commuter assistance
- Health insurance
Customer Success Manager
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
CUSTOMER BUSINESS MANAGER
The Hartz Mountain Corporation —Secaucus, NJ
- $115,000 - $120,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
10d

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Assistant Manager, Customer Experience

Phillip Jeffries -
Fairfield, NJ

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Job Details

Full-time
$70,000 - $80,000 a year
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Employee discount
Retirement plan
Pet insurance

Qualifications

Employee onboarding
Client relationship management
Customer relationship building
Email customer support
Bachelor's degree in communications
Team supervision
Managing teams in a customer support role
Phone communication
Marketing
Coaching
Bachelor's degree in business
Employee relationship building
Mid-level
Improving operational efficiency
Performance management
Quality improvement leadership
Assistant manager experience
Bachelor's degree in business administration
Quality control audit
Bachelor's degree in marketing
Team development
Quality assurance audits
Supervising experience
Policy & process development
Professional development support
Bachelor's degree
Client retention
Staff policy implementation
Team training
Hospitality Management

Full Job Description

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.

We're seeking an Assistant Manager, Customer Experience who is passionate about creating exceptional customer experiences while helping teams perform at their best. This role plays a key part in supporting the daily operations of our Customer Experience team, driving service excellence, and helping to shape a customer-centric culture across the organization. Working closely with both customers and internal partners, you'll help ensure every interaction reflects the high standards that define the Phillip Jeffries brand. This is a hybrid role based in our Fairfield, NJ Headquarters.

What You'll Be Doing

Lead an Exceptional Customer Experience

Partner with the Senior Manager of Customer Experience to support departmental initiatives that enhance the customer journey.
Help foster a customer-first mindset throughout the organization.
Monitor team performance, service levels, and operational effectiveness.
Collaborate cross-functionally to ensure a seamless customer experience across all touchpoints.
Support the implementation and continuous improvement of customer service policies and procedures.

Support Daily Operations

Monitor customer service queues and service level performance.
Ensure timely responses across phone, email, and chat channels.
Assist with auditing customer interactions to maintain service quality and consistency.
Act as a resource for team members handling sensitive or complex customer situations.
Step in as needed to support customers during periods of high volume or urgency.

Drive Resolution & Customer Retention

Partner with the Resolutions team on escalated and sensitive customer concerns.
Help balance business needs with customer satisfaction and retention goals.
Serve as an escalation point for complex customer issues when necessary.
Work collaboratively to identify solutions that strengthen long-term customer relationships.

Coach, Develop & Inspire

Provide ongoing coaching, feedback, and development support to Customer Experience team members.
Help communicate policy, process, and system updates across the department.
Support onboarding and development initiatives for new hires.
Partner with leadership to create an engaged, informed, and high-performing team environment.

What We're Looking For

Prior experience in Customer Experience, Customer Service, Contact Center Operations, or a related field.
Experience in a leadership, supervisory, or team lead capacity.
Proven ability to handle escalated customer situations with professionalism and empathy.
Strong interpersonal, communication, and relationship-building skills.
Experience working with CRM platforms, helpdesk systems, and customer service technology.
Ability to analyze service trends, prioritize effectively, and solve problems in a fast-paced environment.
Passion for delivering exceptional customer experiences and building customer loyalty.
Bachelor's degree in Business Administration, Marketing, Communications, Hospitality Management, or a related field preferred.

What Makes You Successful

You naturally lead through collaboration, influence, and service.
You thrive in a fast-paced environment where priorities can shift quickly.
You enjoy coaching others and helping them grow professionally.
You balance customer advocacy with sound business judgment.
You are energized by solving problems and improving processes.
You take pride in creating experiences that turn customers into lifelong advocates.

The Phillip Jeffries Experience:

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

Competitive annual salary ranging from $70,000 to $80,000, based on your industry experience and background.
Annual company bonus opportunity to reward your performance
Annual Cost of Living increases that honor your growth and commitment
Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required

Health Benefits That Take Care of You

Comprehensive medical coverage with employee premiums as low as $50 per month
- Coverage options for spouse, domestic partner, civil union partner, and family
Health Reimbursement Account (HRA) to offset medical expenses
Prescription, dental, and vision coverage to support whole-person wellness
Flexible Spending Accounts (FSAs) for healthcare and dependent care
Employee Assistance Program that supports your mental, financial, and physical well-being
Pet insurance for your four-legged companions

Time to Recharge

Enjoy a generous 34 days of paid time off each year, including:
- 18 paid vacation days
- 13 paid holidays, including the week between Christmas and New Year's
- Up to 3 additional paid volunteer days annually to support the causes and communities you care about

Career Elevation

Structured onboarding plan with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

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Refine Your Search

customer relations manager jobs in avenel, nj

Assistant Manager, Customer Experience

Communication Center Manager

Customer Service Manager

Customer Success Manager

Customer Success & Solutions Manager

Manager, Customer Experience

Customer Success Manager

Account Manager, Client Services (2026-7295)

Customer Success Manager, U.S.

Manager - Customer Success

Human Resource Outsourcing - Relationship Manager

Customer Success Manager

Senior Customer Success Manager

Manager, Fleet Client Services

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Technical Call Center Team Leader and Project Manager

Service Manager

Customer Success Manager

Customer Success Manager

CUSTOMER BUSINESS MANAGER

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