Top 506 Customer service manager Jobs in Avenel, Nj

Director of Customer Experience
Confidential —Whippany, NJ
- From $100,000 a year
- Full-time
- Background check
- Google Workspace
- Marketing
- Health savings account
- Health insurance
Quick Apply
8d
Founding Customer Success Lead
Scout Edu —New York, NY
- $120,000 - $175,000 a year
- Full-time
- 3 years
- Organizational skills
- Senior level
Call Center Manager
Merola Tile —Carteret, NJ
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Experience Center Supervisor
Lutron Electronics Co., Inc —New York, NY
- $85,000 - $120,000 a year
- Full-time
- Hospitality
- Mid-level
- Bachelor's degree
- Dental insurance
- Flexible spending account
Client Success Manager
Versatex —Parsippany-Troy Hills, NJ
- Full-time
- Hybrid work
- Analysis skills
- Construction experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Manager, Airport Customer Experience
American Airlines —Newark, NJ
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
4d
Communication Center Manager
Union County College —Cranford, NJ
- $68,000 - $72,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Area Service Manager (Field Service) - Northeast
LG Electronics —New York, NY
- $100,000 - $107,000 a year
- Remote
- 5 years
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Paid holidays
Quick Apply
1d
Parts Customer Care Manager - Piscataway, NJ
Foley Inc —Piscataway, NJ
- $90,000 - $100,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Supervising experience
Quick Apply
Customer Advocate Manager - Onsite - Edison, NJ
ModivCare Solutions, LLC —Edison, NJ
- $60,800 - $82,100 a year
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Paid parental leave
- AD&D insurance
Quick Apply
Manager – Customer Service
Hard Rock Digital —Jersey City, NJ
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- Analysis skills
Quick Apply
Manager, Airport Customer Care
American Airlines —New York, NY
- $98,000 - $134,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
4d
Customer Service Lead
Vantage Specialty Chemicals —Warren, NJ
- $62,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- AD&D insurance
9d
Manager II, Escalation Operations
Pinterest —New York, NY
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
8d
Customer Experience Manager
Merola Tile —Manalapan, NJ
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Dental insurance
Quick Apply
7d
Customer Service Manager
Hobby Lobby —Iselin, NJ
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Computer skills
- Retail management
- Paid holidays
- Disability insurance
R-2246 Customer Service Lead
VantageSpecialtyChemicals —Warren, NJ
- $62,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
8d
Customer Experience Manager
Snack Innovations Inc —Piscataway, NJ
- $110,000 - $125,000 a year
- Full-time
- System design
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
4d

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customer service manager jobs near avenel, nj

Director of Customer Experience

Confidential
Whippany, NJ

Quick Apply

Job Details

Full-time
From $100,000 a year
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Managing customer accounts
Google Workspace
Customer relationship building
Managing teams in a customer support role
Resource planning methods
Managing clients in a customer support role
Key Performance Indicators
Bachelor's degree
Video conferencing software
Team management
CRM system proficiency
Productivity software
Capacity planning
Account management
Technical Proficiency
Senior leadership

Full Job Description

The Director of Client Experience leads the team accountable for building trusted, long-term client relationships. Our clients stay with us because someone knows their business, answers when it matters, and follows through. This role is what makes that true across every account we serve. You'll deliver it through your team: coaching CSMs into confident advisors for the clients they own, stepping in alongside them where it counts, and holding the standard for what a client relationship looks like.

Everything else supports that. You'll own how clients are covered across two motions: enterprise CSMs who own a named book of large, multi-site operator accounts and client success managers who work a shared pool covering our smaller accounts. You'll serve as the senior escalation point for the department and the connection between Client Experience and the rest of the company.

Responsibilities:

Lead client relationships at the senior level

Hold the standard for client relationships across the department, and serve as senior escalation point when an issue exceeds a CSM's scope
Join executive business reviews alongside the assigned CSM without displacing them as the day-to-day owner
Act on early indicators of account risk and drive escalations through to resolution

Own account coverage and capacity

Assign and reassign accounts across the team as clients grow, consolidate, or change in complexity, and make sure no account goes uncovered
Monitor CSM ratios, workload, and touch level across the book, and flag capacity constraints with supporting data before they reach clients
Set and enforce service standards within each segment, including meeting cadence, business reviews, response expectations, documentation, and refine segment definitions as the client base evolves

Connect Client Success to the business

Maintain a clean implementation-to-Client-Success handoff with Project Management
Keep a functioning escalation-to-resolution loop with Technical Support, including CSM visibility into open tickets
Support Sales on renewals and expansion with client context, and represent client requirements and requests to Product

Advocate and report

Surface recurring client themes internally rather than one-off requests
Ensure client activity and account history are documented accurately in the CRM
Report on retention, client health, escalation cycle time, business review completion, and platform adoption

Build the team

Recruit, train, and mentor team members at all levels
Define role expectations, performance standards, and a clear path between levels
Coach CSMs through difficult conversations and escalations

Qualifications:

Bachelor's degree in Business, Marketing, Communications, or a related field
Proven experience leading a client success or account management team, with direct people management responsibility
Experience with large, multi-site, or enterprise-level accounts, and with distinct client segments
Demonstrated ability to run a coverage model: account assignment, capacity planning, service standards, and health metrics
Excellent communication and relationship-building abilities, including credibility with client executives and owners
Ability to analyze performance metrics and translate them into departmental decisions
Strong proficiency with Microsoft Office, Google Workspace, CRM platforms, and virtual meeting software
Willingness to travel as needed for client meetings and business reviews

Preferred, but Not Required

Experience in the automotive, retail technology, or related industries
Familiarity with hardware and software technology solutions, including POS systems
Experience working with recurring revenue, subscription-based, or SaaS business models

Pay: From $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How many years experience do you have in client success?
What are your salary expectations?

Experience:

management: 5 years (Required)

Ability to Commute:

Whippany, NJ 07981 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in avenel, nj

Director of Customer Experience

Founding Customer Success Lead

Call Center Manager

Experience Center Supervisor

Client Success Manager

Customer Service Manager, Airport Customer Experience

Communication Center Manager

Customer Service/Call Center Manager

Call Center Manager

Area Service Manager (Field Service) - Northeast

Parts Customer Care Manager - Piscataway, NJ

Customer Advocate Manager - Onsite - Edison, NJ

Manager – Customer Service

Manager, Airport Customer Care

Customer Service Lead

Manager II, Escalation Operations

Customer Experience Manager

Customer Service Manager

R-2246 Customer Service Lead

Customer Experience Manager

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