Top 3963 Customer service team lead Jobs in Avenel, Nj

Customer Success Lead
CentralReach —Holmdel, NJ
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Team Lead | Group Homes
Benchmark Human Services —Branchburg, NJ
- $22.75 - $24.75 an hour
- Online Application
- Mid-level
- High school diploma or GED
- Driver's License
- Paid training
- Health insurance
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Senior / Lead Customer Service Representative
Slice Merchant Services —Holmdel, NJ
- $20 - $25 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
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Customer Retention Specialist
American Dream Auto Protect —Edison, NJ
- $20 an hour
- Full-time
- Mid-level
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
1d
Customer Service Representative
Tri City Insulation Distributors, Inc. —Linden, NJ
- $18 - $25 an hour
- Full-time
- Microsoft Word
- Background check
- 18 years or older
- Paid holidays
- Disability insurance
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Customer Service Associate
Wawa, Inc. —Avenel, NJ
- $17.25 - $21.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Customer Service Representative - State Farm Agent Team Member
Alexa Santana - State Farm Agent —Rahway, NJ
- $40,000 - $60,000 a year
- Full-time
- Bachelor of Science
- Office
- Communication skills
- Health insurance
- Dental insurance
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Customer Service Representative
Graybar Electric Company, Inc. —Edison, NJ
- $25 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
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Member Team Lead
Sam's Club —Edison, NJ
- $23 - $31 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
13d
Customer Service Representative- NJ Residents Only
Workpath Partners —New Jersey
- $18 an hour
- Temporary
- Remote
- Entry level
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Customer Success Manager
TeleCloud —Morristown, NJ
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Dental insurance
11d
Customer Service & Scheduling Coordinator
Window Coverings Sales and Install —Kenilworth, NJ
- $19 - $25 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- 401(k)
- Paid time off
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Participant Services Representative ( 2 years plus of Health & Welfare Customer Service experience)
IATSE National Benefit Funds —New York, NY
- $41.64 an hour
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Alexa Santana - State Farm Agent —Rahway, NJ
- $42,000 - $60,000 a year
- Full-time
- Spanish
- Sales
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Performance Foodservice —Elizabeth, NJ
- $25 an hour
- Full-time
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Health insurance
Customer Service Associate I
Dollar Tree —Avenel, NJ
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative / Call Center / Client Support
ADP —Florham Park, NJ
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Military
- Writing skills
- 1 year
- Wellness program
- Disability insurance
Hotel Team Lead
Extended Stay America —Elizabeth, NJ
- $24.77 an hour
- Full-time
- Writing skills
- Basic math
- English
- AD&D insurance
- Disability insurance
Quick Apply
Airline Customer Service Representatives in Newark (EWR) Airport - $21.25/hr with $4.60 Health Variance
Hallmark Aviation Services —Newark, NJ
- $21.25 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid training
- Health insurance
Customer Service Representative (Wholesale Apparel)
United Legwear Company LLC —Edison, NJ
- $75,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Commuter assistance
- AD&D insurance

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Customer Success Lead

CentralReach -
Holmdel, NJ

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year

Benefits

Paid parental leave
Health insurance
Paid time off
Parental leave
401(k) matching

Qualifications

Customer communication
Workplace dispute resolution

Full Job Description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

As a Customer Success Lead (CSL), you will be responsible for building relationships and strengthening overall product adoption and engagement with our customers. You'll work closely with key stakeholders to understand their business objectives, acting as their trusted advisor in using CentralReach effectively toward their desired outcomes. As an advocate for your portfolio of customers, you'll liaise between our customers and our internal organization, ensuring that needs and/or requirements considered critical to the success of these customers are communicated and managed.

As a Level 1 CSL, you'll focus on developing and mastering foundational skills. This initial level requires that you have demonstrated a deep understanding of relationship building, conflict resolution capabilities, and can work collaboratively both internally and externally.

Through proficiency in targeted key accountability areas, you'll not only excel as a Level 1 but also pave the way for future career growth along clear pathways for advancement.

Location & Interview Process
We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida. However, we will consider remote candidates located in MST/PST time zones to accommodate our west coast customer base.

As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment.

Key Accountabilities:

Maintain a positive client health score and NPS.

Manage relationships throughout various customer lifecycles and stages.

Proactively engage with assigned book of business, aligning recurring activities with associated playbooks.

Consistently meet established Customer Engagement and Growth KPI's.

Influence and drive customers towards Best Practices, ensuring adoption and optimization across various parts of the system.

Stay up to date with the latest features, product updates, and releases to ensure comprehensive knowledge and expertise are maintained to keep customers well informed.

Partner closely with Account Managers to drive expansion opportunities via cross-sell and upsells.

Foster close partnerships cross-functionally with teams such as Professional Services, Product, and Support to ensure timely addressing of customer concerns and initiatives.

Act as the voice of your customers to ensure that their concerns and feedback are heard.

Maintain strong relationships and understanding of customers to identify risks early and activate associated playbooks.

Prioritize and complete high-impact team assignments and initiatives as they are assigned.

Desired Skills and Experience:

An understanding of Customer Success and CS metrics.

An ability to build positive relationships internally and externally.

Ability to work well with others and collaborate effectively.

Strong customer relationship building skills.

Strong organizational skills.

High degree of conflict resolution.

Strong project management skills.

Clear and effective communication, negotiation, and presentation skills.

Ability to be empathetic, but assertive at the same time.

Ability to work in a fast-paced, team environment with a high sense of urgency.

Ability to independently prioritize work and shift priorities as needed to meet deadlines.

Self-motivated with a sharp analytical mindset, capable of insightful problem-solving.

Quick learner.

Ability to stay composed in tough situations, maintaining professionalism throughout.

Enthusiastic about professional growth.

College degree and/or relevant client facing experience.

1+ years previous experience in a client facing role such as: Customer Support, Customer Success, Account Management, Onboarding, Professional Services, Clinic Director, Ops Manager, Client Services Coordinator, Client Relations Manager, etc.

Additional Preferred Experience (considered a plus):

Previous experience with CentralReach or other EMR/EHR systems.

Knowledge of healthcare compliance and HIPAA.

Experience in the healthcare industry.

Familiarity with ABA or certified as an RBT or BCBA.

Familiarity with key tools such as: Salesforce, Microsoft Outlook Suite, etc.

#LI-Hybrid

Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.

Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.

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Refine Your Search

customer service team lead jobs in avenel, nj

Customer Success Lead

Team Lead | Group Homes

Senior / Lead Customer Service Representative

Customer Retention Specialist

Customer Service Representative

Customer Service Associate

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Member Team Lead

Customer Service Representative- NJ Residents Only

Customer Success Manager

Customer Service & Scheduling Coordinator

Participant Services Representative ( 2 years plus of Health & Welfare Customer Service experience)

Customer Relations Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Associate I

Customer Service Representative / Call Center / Client Support

Hotel Team Lead

Airline Customer Service Representatives in Newark (EWR) Airport - $21.25/hr with $4.60 Health Variance

Customer Service Representative (Wholesale Apparel)

I want to receive the latest job alert for customer service team lead in avenel, nj

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