Top 37 Customer support & client services managers Jobs in Avon, Ct

Customer Experience Team Lead
WM —Windsor, CT
- $23.79 - $30.00 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Analysis skills
- Employee stock purchase plan
- Paid holidays
6d
Supervisor of Sales Operations (West Hartford, CT / Hybrid)
FreedomCare —West Hartford, CT
- $25 - $28 an hour
- Hybrid work
- Spanish
- Sales
- Mid-level
- Health insurance
- Retirement plan
Quick Apply
Contact Center Team Leader
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid time off
Quick Apply
Customer Care Manager
ALVEST —Windsor, CT
- $80,000 - $90,000 a year
- 8 hour shift
- ERP systems
- Mid-level
- Supervising experience
Quick Apply
5d
Customer Solutions Manager
Chromalloy —Windsor, CT
- $93,720 - $123,008 a year
- Overtime
- Microsoft Excel
- 5 years
- Pass drug screening
- Wellness program
- Paid holidays
Quick Apply
Customer Success Manager
Gems Setra —Plainville, CT
- $100,870 - $187,110 a year
- 7 years
- Oracle
- Office
Contact Center Manager
GT Independence —Southington, CT
- Mid-level
- Office
- Business development
- Paid time off
- On-the-job training
Quick Apply
Customer Service Manager- Onsite in East Granby, CT
Barnes Group Inc. —East Granby, CT
- Contract
- Mid-level
- Bachelor's degree
- Travel
Quick Apply
11d
Enrollment Manager CT
GT Independence —Southington, CT
- Computer literacy
- Mid-level
- Office
- Paid time off
Quick Apply
5d
Customer Service Manager
Parker Hannifin Corporation —New Britain, CT
- $106,490 - $177,635 a year
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Paid parental leave
- Paid holidays
8d
Call Center Supervisor (Team Lead)
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Microsoft Office
- Paid time off
Quick Apply
AVP, Sales Operations Support
Kohlberg Kravis Roberts & Co. —Hartford, CT
- $125,000 - $150,000 a year
- Email
- Research
- Office
- 8 years
13d
Contact Center Operations Manager - CT
GT Independence —Southington, CT
- Mid-level
- Business development
- Bachelor's degree
- Paid time off
- On-the-job training
Quick Apply
1d
Business Operations Supervisor (Team Lead) - CT
GT Independence —Southington, CT
- $60,000 a year
- Computer literacy
- Mid-level
- Office
- Paid time off
Quick Apply
AVP, Workforce Strategy & Operational Excellence
Voya Financial —Hartford, CT
- $170,000 - $200,000 a year
- Full-time
- 5 years
- Finance
- Analysis skills
- Paid holidays
- Health insurance
Technical Support Manager
Legrand Group —West Hartford, CT
- Full-time
- Research
- Residential
- Supervising experience
- Paid parental leave
- Paid holidays
Quick Apply
Client Manager
Gallagher Benefit Services —West Hartford, CT
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account
ProCall Supervisor
NAPA —Middletown, CT
- Full-time
- Travel
- Recruiting
- Computer skills
- Opportunities for advancement
Quick Apply
Client Services Manager
Moneco Advisors —Glastonbury, CT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Service Coordination Manager
New England Mechanical Services, Inc. —South Windsor, CT
- Full-time
- 5 years
- Office
- Ability to sit for extended periods

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customer support & client services managers jobs near avon, ct

Customer Experience Team Lead

WM -
Windsor, CT

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Job Details

Full-time
$23.79 - $30.00 an hour
6 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Life insurance

Qualifications

Email customer support
Phone communication
Client inquiry handling
Conflict de-escalation
High school diploma or GED
Typing
Productivity software
Client interaction via phone calls
Team building

Full Job Description

WM Strategic Business Solutions (SBS), located in Windsor, CT, is responsible for managing WM's largest, most prestigious national customers. SBS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing & service, and pricing, WM SBS provides an exceptional value proposition to our customers. With approximately ~800 dedicated employees, a state of the art customer management system, and the goal of expanding into international markets, WM SBS is helping WM transform our industry.

I. Job Summary
The SBS Team Lead position collaborates with a team of Customer Service Representatives (CSRs) to meet overall contact center objectives and enhance the customer service function to exceed all customers' expectations. The Team Lead supports the contact center by providing ongoing assistance to contact center representatives, oversight of real-time performance, and reporting of metrics.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Provides daily guidance and assistance to contact center representatives
Helps to support ongoing training to new hire contact center representatives
Handles customer escalations that may require deviation from standard screens, scripts, and procedures
Oversees real-time performance of site and queue management
Monitors calls or emails and provides feedback as necessary to ensure quality standards are exceeded
Expedites sensitive operational issues and makes appropriate decisions to inform a supervisor or takes independent action if necessary
Maintains proficiency in customer service functions and, when volumes dictate, assist in responding to customer inquiries
Acts as a liaison between call center representatives, supervisory staff and other departments
Performs administrative duties as requested

III. Supervisory Responsibilities

This job has no direct supervisory duties, however will provide guidance and assistance as required by management. This may include training and providing feedback to call center representatives in addition to assisting with non-routine and escalated customer calls. This position does not have hiring/termination or employee disciplinary authority.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High School Diploma or GED (accredited).
Experience: 2 years of customer service experience with a minimum of 1 year as a WM customer service representative.

B. Certificates, Licenses, Registrations or Other Requirements

Internal candidates must be performing in an above average capacity in their current position and be an employee in good standing.
No written or final disciplinary actions of any type within 180 days prior to eligibility of achieving level status
Must have maintained a minimum average value of Meets or Exceeds Expectations on the Customer Service or other related scorecard for a twelve -month period
Proficient in MS Office
Strong keyboarding skills and words per minute
Professional verbal and email communication skills

C. Other Knowledge, Skills or Abilities Required

Excellent verbal, written and analytical skills
Computer skills-MS Office
Typing Skills
Professional phone and email etiquette
Ability to multi task.
Ability to react well under pressure and treats others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Be punctual at work
Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards.
Balances team and individual responsibilities and helps build a positive team spirit
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and responds promptly to service requests to meet customer commitments.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Normal setting for this job is: office setting (Windsor, CT)

Hybrid Schedule: 4 Days a Week In-Office (Hours: 9:30-6:00 )

Pay: The expected base pay range for this hybrid position is $23.79-$30.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

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Refine Your Search

customer support & client services managers jobs in avon, ct

Customer Experience Team Lead

Supervisor of Sales Operations (West Hartford, CT / Hybrid)

Contact Center Team Leader

Customer Care Manager

Customer Solutions Manager

Customer Success Manager

Contact Center Manager

Customer Service Manager- Onsite in East Granby, CT

Enrollment Manager CT

Customer Service Manager

Call Center Supervisor (Team Lead)

AVP, Sales Operations Support

Contact Center Operations Manager - CT

Business Operations Supervisor (Team Lead) - CT

AVP, Workforce Strategy & Operational Excellence

Technical Support Manager

Client Manager

ProCall Supervisor

Client Services Manager

Service Coordination Manager

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