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Page Supervisor

Deep End Talent Strategies
Zionsville, IN

Quick Apply

Job Details

Part-time
$21.70 - $23.50 an hour
13 days ago

Qualifications

Customer communication
Staff supervision
Team leadership
Writing skills
Windows
Microsoft Office
Staffing management
Technical Proficiency

Full Job Description

At the Hussey-Mayfield Memorial Public Library, we are dedicated to enriching the lives of the communities in Zionsville and Whitestown, Indiana. Our team is at the forefront of library services, embracing modern technologies, creating innovative amenities, and delivering personalized, up-to-date programs. We foster collaboration, knowledge-sharing, and entertainment throughout our community. We are proud to be an Equal Opportunity Employer.

Team members are assigned a “primary library location” to provide consistency for their day-to-day work-life. There will be times when team members are asked to assist at their non-primary location or at community events. This position's assigned primary library location is at the Whitestown Library.

This is a 25-hour-per-week position requiring a flexible schedule, including evenings and weekends.

POSITION OVERVIEW

The Page Supervisor oversees branch Page and Library Aide staff while also serving as a primary point of contact for patrons, contributing to a positive atmosphere by providing exceptional customer service to HMMPL patrons. This position engages in a range of responsibilities, including supervising Page and Library Aide work activities, assisting patrons on the public service desk, helping with material transit oversight, supporting library staff, material check-ins and outs, holds management, library card registration, and resolution of account inquiries. Additionally, this role serves as a Person-In-Charge (PIC) in the absence of the Branch Manager and Assistant Branch Manager.

We are actively seeking candidates who meet the following qualifications:

Customer Service Experience
Supervisory Experience (at least three years)
Valid Indiana Driver's License (or the ability to obtain one within 6 months of hire)

KEY RESPONSIBILITIES

1. Supervisory Duties

Provides direction, leadership, and support to staff
Creates, monitors, and adjusts long-range and weekly schedules for Page and Library Aide staff
Assists with interviewing, hiring, training, and evaluating performance for assigned personnel
Participates in regular management meetings to communicate information to staff, listens to staff concerns, and reports them to senior management as appropriate
Serves as Person in Charge (PIC) in absence of the Branch Manager and Assistant Branch Manager

2. Patron Interaction and Services

Greet patrons, assess their needs, and direct them to the appropriate resources
Demonstrate a comprehensive understanding of the library's operations, mission, and available resources
Assist patrons with library card accounts, including new registrations, verification, policy communication, and payment processing
Resolve patron account disputes
Provide readers' advisory services, technical troubleshooting, and reference assistance
Offer support in locating materials within the library

3. Material Management

Assist Page and Library Aide staff members with transit administration
Conduct check-in and check-out of library materials
Assist patrons at self-check-out stations and provide guidance on technology-related issues
Manage payments, record transactions, and balance/reconcile cash drawers
Place, fill, and remove holds on library materials
Inspect returned materials for damage, addressing missing pieces, and taking appropriate action
Clear returned materials as needed

4. Administrative and Organizational Tasks

Participate in opening and closing procedures for the building
Contribute to the organization of materials through activities such as shelf reading and creating displays
Fill transit requests and process incoming and outgoing items
Empty drop boxes, sort materials
Contribute to library-wide and off-site events

5. Additional Duties

Collaborate with Technical Services on weeding and identifying needs in the collection
Assume person-in-charge duties. Attends to patron, security, and building issues as needed
Attend and actively participate in group meetings, trainings, and stay current on library trends
Additional duties as assigned

EDUCATION AND WORK EXPERIENCE REQUIREMENTS AND PREFERENCES

Required

Three to four years of supervisory experience
Strong verbal and written communications skills for effective interaction with patrons and team members
Proficient in MS Office and Windows and various devices with the ability to adapt to new technologies and to train on technologies
Previous experience in customer service and working as a member of a team
Strong organizational abilities to manage multiple tasks and maintain order
Sensitivity to diverse patron needs and a commitment to promoting inclusivity

Preferred

Bachelor's degree
Experience with Dewey Decimal System and library database apps preferred
Supervisor experience in a library

Physical Demands

This position requires physical demands, including reading, writing, maintaining hand-eye coordination, standing, sitting, walking, bending, crawling, climbing, pushing, pulling, and lifting items weighing 15–20 pounds

Employees are expected to perform the job duties listed with or without accommodation. If accommodation is needed, they should request it through the appropriate channels.

Quick Apply

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