JOB SUMMARY:
Pharmacy Technicians play a vital role in delivering exceptional care to patients and customers by assisting pharmacists with medication dispensing, inventory management, and other operational tasks. Operating under the direct supervision of a pharmacist, this role ensures compliance with all state, federal, and company policies while maintaining high standards of service and accuracy.
SUPERVISION EXERCISE: N/A
DUTIES AND RESPONSIBILITIES:
1. Customer Engagement and Service:
- Greet customers and patients, offer assistance, and resolve issues to ensure a positive customer experience.
- Model and share customer service best practices with team members, emphasizing habits such as greeting, eye contact, and courtesy.
- Develop strong relationships with repeat or high-value customers by anticipating their needs and providing proactive support.
- Identify patient needs and assist until satisfaction is achieved.
2. Operations Pharmacy Support:
- Assist pharmacists with operational tasks in compliance with state, federal, and company policies, ensuring accuracy and adherence to procedures.
Prescription Filling:
- Enter patient and drug information accurately into pharmacy systems, retrieve and verify medications, and identify potential interactions.
Error Reporting:
- Immediately report prescription errors to the pharmacist on duty and adhere to company policies for quality improvement.
Inventory Management:
- Oversee inventory activities, including ordering, unpacking, checking, and organizing pharmaceutical shipments.
- Manage inventory reorder requirements using pharmacy systems and wholesalers.
- Inspect inventory regularly to remove outdated or recalled drugs and ensure proper storage.
- Process claims for warehouse overages, shortages, and order errors.
Payments and Claims Management:
- Collect payments and co-pays from patients and accurately adjudicate claims to third-party payers.
Documentation and Record Maintenance:
- File medication orders, prescriptions, invoices, and controlled substance (CS) records promptly and accurately.
Communication and Notifications:
- Answer phone calls in compliance with departmental standards.
- Notify patients when prescriptions are ready after the pharmacist completes the final check.
- Handle returns-to-stock (RTS) for medications left in will-call for 10–12 days, notifying patients before restocking.
Store Maintenance:
- Maintain a clean, neat, and well-organized pharmacy area.
- Perform daily or weekly maintenance tasks for department information systems.
Compliance and Training:
- Complete all mandatory organizational training annually within the expected timeframe.
- Participate in staff meetings, new employee orientation, and training programs as required.
3. Team Collaboration
- Foster positive intra- and inter-departmental relationships.
- Assist fellow staff members and support pharmacy leadership as needed.
4. Exceptional Customer Service
- Deliver superior customer service, including processing prior authorizations, managing out-of-stock medications, and addressing refills requested too soon. ADDITIONAL RESPONSIBILITIES
- Attend and actively participate in organizational programs, committees, meetings, and functions as required by InclusivCare.
QUALIFICATIONS To perform this job successfully, individuals must meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
