Top 289 Operations manager Jobs in Ayer, Ma

Field Operations Manager
Symetrica, Inc. —Westford, MA
- From $130,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Manager, Operations, Beta Bags
Getinge —Merrimack, NH
- $115,000 - $145,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Critical & Intensive Care
- Commuter assistance
- Disability insurance
Operations Manager
Ferguson Enterprises, LLC —Devens, MA
- $4,743.90 - $10,436.80 a month
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
- Paid parental leave
- Health insurance
8d
Operations Manager
Amazon.com Services LLC —Littleton, MA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Operations Manager Trainee
PDS Health —Chelmsford, MA
- $30.50 - $40.00 an hour
- Full-time
- Dental office
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Operations Program Manager
Leonardo DRS —Fitchburg, MA
- $96,720 - $138,284 a year
- Urgently hiring
- Bachelor of Science
- Research
- 3 years
- Paid parental leave
- Health savings account
Manager, Operations I
Steris —Northborough, MA
- $105,000 - $125,000 a year
- Full-time
- 7 years
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Relocation assistance
Operations Manager
Plug Power Inc. —Concord, MA
- $86,400 - $135,000 a year
- Extended hours
- 7 years
- Microsoft Outlook
- ERP systems
- Paid holidays
- Dental insurance
Quick Apply
10d
Finance Operations Manager
Candor Realty —Lowell, MA
- $90,000 - $110,000 a year
- Full-time
- Office
- 3 years
- Finance
- Health insurance
- Paid time off
Quick Apply
12d
Investment Management Client Service & Operations
Anonymous Confidential —Waltham, MA
- $50,000 - $150,000 a year
- Part-time
- Office
- In-person
- Entry level
- Paid training
- 401(k)
Quick Apply
Fleet Operations Supervisor 3rd Shift
Staples, Inc. —Lawrence, MA
- $54,500 - $75,000 a year
- Overnight shift
- Clean driving record
- DOT physical examination
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Operations Manager
Belmont Cooperative Nursery School —Belmont, MA
- $56,498.23 - $68,040.88 a year
- Full-time
- School experience
- Classroom
- Google Workspace
- Paid time off
- Flexible schedule
Quick Apply
Warehouse Operations and Logistics Manager
Cambridge Scientific —Watertown, MA
- $28 - $32 an hour
- Full-time
- Customer service
- Mid-level
- Warehouse
- Health savings account
- Health insurance
Quick Apply
8d
Senior Restaurant & Operations Manager
Dave & Buster's —Natick, MA
- $72,521 - $85,319 a year
- Weekends as needed
- Senior level
- Restaurant
- Disability insurance
- Dental insurance
Hardscapes Operations Manager - Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Lexington, MA
- $60,000 - $70,000 a year
- Full-time
- Spanish
- Computer literacy
- Merchandising
- Paid training
- Paid holidays
Military Service - U.S. Air National Guard, Battle Management Operations
Military Service - U.S. Air National Guard Recruiting —Massachusetts
- From $49,838.78 a year
- Full-time
- English
- High school diploma or GED
- Driver's License
- Health insurance
Operations Manager
Choice Long Island —Burlington, MA
- $65,190.14 - $80,508.55 a year
- Full-time
- Supervising experience
- Mentoring
- Warehouse
Quick Apply
22h
Evening Operations Manager
Hannaford —Nashua, NH
- $49,400 - $67,496 a year
- Full-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Health savings account
Quick Apply
7d
Operations Supervisor
Pet Companions Bed & Biscuit —Reading, MA
- $48,000 - $60,000 a year
- Weekends as needed
- CPR Certification
- Mid-level
- First Aid Certification
- Paid holidays
- 401(k)
Quick Apply
Assistant Branch Operations Manager
Worldpac —Arlington, MA
- $50,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Wellness program
- Paid holidays
14d

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operations manager jobs near ayer, ma

Field Operations Manager

Symetrica, Inc.
Westford, MA

Quick Apply

Job Details

Full-time
From $130,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Operational analysis
Teamwork
Team development
Bachelor's degree
Customer support
Process management

Full Job Description

Company Summary

Symetrica is a global leader in radiation detection and identification, providing advanced technology solutions for real world challenges. The range of detectors, from handheld devices to mobile solutions and portal monitors, serve customs and border protection, law enforcement and military, emergency services and first responders. Users benefit from the most operationally effective multi-layered radiation detection and identification systems. For the last 24 years, Symetrica has produced a wide breadth of best-in-class radiation detection solutions. More recently the company has experienced rapid growth as the company has introduced new products and solutions and additionally has scaled the leadership of the commercial teams. The company has dedicated specialist staff and manufacturing plants in Westford (MA) and Southampton (UK) for the design, manufacture, and support of its product range.

Job Summary

We are seeking an experienced and hands-on Field Operations Manager to own, rebuild and lead our Customer Support function. This role combines technical troubleshooting expertise with operational leadership and process improvement responsibilities. While the successful candidate will actively support customers through field service, remote diagnostics, and depot repair activities, the primary objective of the role is to transform and scale the customer support organization into a proactive, efficient, and customer-focused operation.

The Field Operations Manager will evaluate existing support tools and workflows, implement new processes and systems where needed, and establish best practices that improve response times, service quality, and customer satisfaction. The incumbent will also build and expand a global Customer Support team aligned with a growing customer base and business requirements.

Key Responsibilities

Customer Support Leadership and Transformation

Lead the rebuilding and continuous improvement of the Customer Support function.
Assess current support operations, tools, workflows, and service capabilities; identify gaps and opportunities for improvement.
Design and implement scalable support processes, service standards, KPIs, and reporting mechanisms.
Introduce and optimize tools for ticket management, knowledge sharing, diagnostics, service tracking, and customer communication.
Develop a customer-centric support culture focused on responsiveness, accountability, and continuous improvement.
Collaborate cross-functionally with Engineering, Quality, Operations, and Sales to resolve customer issues and improve product reliability.

Technical Support and Service Delivery

Provide technical troubleshooting and repair support for customer products and systems.
Conduct field service activities including installation support, diagnostics, repairs, commissioning, and customer training as required.
Manage depot-based repair, testing, refurbishment, and failure analysis activities in conjunction with Operations.
Support escalated technical issues and coordinate root cause investigations.
Maintain accurate service records, repair documentation, and technical reports.
Assist in developing technical documentation, troubleshooting guides, and knowledge base content.
Uphold safety and compliance standards, ensuring all work is performed according to safety regulations and company policies.

Team Development and Global Expansion

Build, mentor, and lead a high-performing global customer support team.
Define staffing requirements and support recruitment efforts as the organization scales.
Establish training programs, onboarding processes, and technical competency standards.
Coordinate support coverage, across global regions, to meet customer expectations.
Foster collaboration and communication across geographically distributed teams.

Customer Relationship Management

Serve as a key escalation point for critical customer issues.
Maintain strong customer relationships through professional communication and effective issue resolution.
Monitor customer satisfaction metrics and implement corrective actions where necessary.
Support strategic customer accounts and contribute to long-term customer retention efforts.

Qualifications and Experience

Bachelor’s degree or technical diploma in Engineering, Electronics, Mechanical Engineering, Computer Science, or a related technical field; equivalent experience may be considered.
Proven experience in technical customer support, field service, or product support leadership roles. Experience supporting complex electromechanical, industrial, medical, telecommunications, or high-technology products preferred.
Demonstrated success improving or rebuilding support operations, processes, or service organizations. Familiarity with quality systems, root cause analysis methodologies, and continuous improvement practices preferred.
Strong hands-on troubleshooting and repair experience with technical products or systems.
Experience implementing or optimizing CRM, ticketing, or service management platforms. Knowledge of ERP, CRM, or field service management systems preferred.
Experience with service KPIs, SLAs, and customer satisfaction measurement preferred.
Experience managing or mentoring technical support teams, including remote or global teams.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and customer-facing abilities.

Physical Requirements

Ability to travel, domestically and internationally, >50% of the time with variable notice as required.
Prolonged periods working on-site at possible outdoor installations.
Must be able to lift up to 12kg at times.

Pay: From $130,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Do you have strong hands-on troubleshooting and repair experience with technical products or systems?
Do you have the proven ability to improve or rebuild support operations, processes, or service organizations.?
Are you able to demonstrate your experience in technical customer support, field service, or product support leadership roles such as supporting complex electromechanical, industrial, medical, telecommunications, or high-technology products?

Education:

Bachelor's (Required)

Location:

Westford, MA 01886 (Required)

Willingness to travel:

50% (Required)

Work Location: In person

Quick Apply

Refine Your Search

operations manager jobs in ayer, ma

Field Operations Manager

Manager, Operations, Beta Bags

Operations Manager

Operations Manager

Operations Manager Trainee

Operations Program Manager

Manager, Operations I

Operations Manager

Finance Operations Manager

Investment Management Client Service & Operations

Fleet Operations Supervisor 3rd Shift

Operations Manager

Warehouse Operations and Logistics Manager

Senior Restaurant & Operations Manager

Hardscapes Operations Manager - Bilingual Preferred (English/Spanish)

Military Service - U.S. Air National Guard, Battle Management Operations

Operations Manager

Evening Operations Manager

Operations Supervisor

Assistant Branch Operations Manager

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