Top 178 Call center representative Jobs in Azusa Ca

Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site near Los Angeles, CA)
Confidential —Los Angeles, CA
- $1,600 - $10,000 a month
- Full-time
- Military
- No experience needed
- Office
Quick Apply
Medicare Telesales Representative
Clever Care Health Plan —Arcadia, CA
- $24 - $29 an hour
- Full-time
- Hybrid work
- Background check
- HIPAA
- Office
Telemarketing Representative
Purple Construction Inc —Alhambra, CA
- $20 - $23 an hour
- Full-time
- In-person
- Communication skills
- Entry level
Quick Apply
12d
Inside Sales Representative ~ Phone Sales ~ Make $10k-$20k+ Per Month
Confidential —Los Angeles, CA
- $1,600 - $10,000 a month
- Full-time
- US work authorization
- In-person
- Entry level
Quick Apply
6d
Customer Service Representative
GLOBAL PROCESSING SYSTEMS —La Verne, CA
- From $22 an hour
- 8 hour shift
- Office
- US work authorization
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
14d
Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days
Cedars-Sinai —Los Angeles, CA
- $25.00 - $37.74 an hour
- 8 hour shift
- Remote
- Hospital
- HIPAA
- Mid-level
Customer Service Representative
lfournier —Los Angeles, CA
- $18 - $25 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
Quick Apply
Call Center Agent
HK CORPORATION —Rancho Cucamonga, CA
- $17 - $23 an hour
- Part-time
- Spanish
- Computer literacy
- No experience needed
- On-the-job training
- Referral program
Quick Apply
12d
Customer Service Representative
CalOptima —Orange, CA
- Weekends as needed
- Remote
- Background check
- Microsoft Outlook
- Writing skills
- Tuition reimbursement
- Paid time off
5d
Member Services Representatives - Medicare (Short-Term)
Inland Empire Health Plan —Rancho Cucamonga, CA
- $23 an hour
- Full-time
- HIPAA
- Windows
- High school diploma or GED
- Disability insurance
- Dental insurance
14d
Fin Care Specialist I (Customer Service)
Cedars-Sinai —Los Angeles, CA
- $25.57 - $39.63 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Fair chance
- Health insurance
- Dental insurance
10d
Call Center Representative
Your La Puente Family Dentistry —Covina, CA
- $17 - $19 an hour
- Part-time
- English
- Analysis skills
- In-person
Quick Apply
12d
Call Center Agent
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $24.68 - $35.29 an hour
- Full-time
- No high school diploma
- Mid-level
- 3 years
Quick Apply
Patient Access Rep III - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days
Cedars-Sinai —Los Angeles, CA
- $25.06 - $38.84 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Bachelor's degree
Call Center Representative I
Priority One Credit Union —South Pasadena, CA
- $19.96 - $29.95 an hour
- Computer literacy
- Basic math
- High school diploma or GED
Quick Apply
9d
Customer Success Specialist (Remote)
PolicyMe —Ontario, CA
- $55,000 - $66,000 a year
- Full-time
- Remote
- English
- 1 year
- Communication skills
- Dental insurance
- Paid time off
6d
Call Center Agent
Kedren Community Health Center Inc —Los Angeles, CA
- $21 - $25 an hour
- Computer literacy
- HIPAA
- Medical terminology
Quick Apply
Family Care Coordinator (Call Center Representative)
OneLegacy —Azusa, CA
- $47,775.00 - $53,462.50 a year
- 12 hour shift
- Mid-level
- High school diploma or GED
- Typing
- Mileage reimbursement
- Health insurance
Quick Apply
Customer Service Rep / Call Center / Client Support
ADP —La Palma, CA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance

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Customer Service Representative Lead (Bilingual Mandarin)

Clever Care Health Plan -
Arcadia, CA

Apply Now

Job Details

Full-time
$26.15 - $30.53 an hour

Benefits

On-the-job training

Qualifications

Computer operation
Managing teams in a customer support role
Team leadership
High school diploma or GED
Typing

Full Job Description

Must be available to work from 11:30AM to 8:00PM.

This position operates on a hybrid work schedule. This position will require 3 days onsite at the Monrovia or Huntington Beach office.

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.

Who Are We? ✨

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values.

Why Join Us?

We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

Job Summary

Member Advocate Team Leader are amongst the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Advocate Team Leader is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.

Member Advocate Team Leaders are expected to oversee the Member Services Team, providing direct coaching and feedback to ensure quality. They are also expected to delegate tasks and set deadlines for the team.

Member Advocate Team Leaders are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.

Member Advocate Team Leaders are also expected to develop educational training material in language and organize and facilitate training sessions for new Member Advocates in language, as well as other departments within the company as related to member service.

Member Advocate Team Leaders are expected to facilitate in the development and achievement of language line based call measures within their own language pod, individually and collectively.

Member Advocate Team Leaders also play an integral role in the hiring of Member Advocates as it relates to passing language requirements.

Functions & Job Responsibilities

Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email, or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Participates heavily in member calling projects as assigned by management to support the overall Clever Care goal of membership retention. They will also be responsible for managing and maintaining campaign success within their language pod.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Clever Care Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Ability to work in an environment where continuous coaching and feedback is the standard practice.
Demonstrated critical thinking and problem-solving skills to get to the heart of the member’s issue.
From start to finish, they are responsible for onboarding and training new representatives.
Identify and actively drive training and development team changes, processes, staffing, and training needs.
Performs inbound and outbound support for escalated callers via phone and email to de-escalate and manage challenging situations and circumstances.
Closes gaps in care.
Conducts telephonic enrollments for prospective members.
Participates in various webinars and training offered by Medicare Learning Network, AHIP, etc. to further advance their knowledge.
Represents the Member Service department at various in person events hosted by the Plan
Respond to inquiries sent through the customer service email and fax
Upon approval from management, may be able to work remotely

Qualifications

Education and Experience

High school diploma or equivalent, Bachelor’s Degree preferred.
At least 3 years customer service experience, preferably in healthcare management and/or a call center setting. 1 of those years must be with an MAPD plan.
At least 1 year experience in a supervisory or lead role, preferably in healthcare management and/or a call center setting
Bilingual in Cantonese, Mandarin, Vietnamese or Korean is required
Must pass comprehensive exam on Clever Care benefits and policies, as well as CMS guidelines.

Skills

Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
Exceptional customer service skills, including verbal and written communication
Strong active listening skills
Ability to collaborate and be a team player
Must be a quick learner
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Ability to listen, talk, and type at the same time.
Proficiency with Microsoft Office (Word, Excel, Outlook)
Type 40 wpm. 60 wpm preferred.

Other:

Must be able to work weekends from October-March

Wage Range: $26.15 to $30.53 per hour

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

Must be able to travel when needed or required
Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.

#LI-Hybrid

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Refine Your Search

call center representative jobs in azusa ca

Customer Service Representative Lead (Bilingual Mandarin)

Inside Sales Representative – Telemarketing | Six-Figure Potential (On-Site near Los Angeles, CA)

Medicare Telesales Representative

Telemarketing Representative

Inside Sales Representative ~ Phone Sales ~ Make $10k-$20k+ Per Month

Customer Service Representative

Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days

Customer Service Representative

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Customer Service Representative

Member Services Representatives - Medicare (Short-Term)

Fin Care Specialist I (Customer Service)

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Patient Access Rep III - Patient Access Contact Center - SOCC Cancer Center - Full-Time, On-Site, Days

Call Center Representative I

Customer Success Specialist (Remote)

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Family Care Coordinator (Call Center Representative)

Customer Service Rep / Call Center / Client Support

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