Top 2 Call center manager Jobs in Bainbridge, Ga

HVAC Service Manager
Coopers Plumbing & Air —Bainbridge, GA
- $50,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- 5 years
- Health insurance
- Dental insurance
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HVAC Service Manager
Coopers Plumbing & Air —Bainbridge, GA
Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check. Medical, Dental, and Vision insurance.
$50,000 - $100,000 a year
Quick Apply
Senior Client Service Manager – Building Automation
Siemens —Tallahassee, FL
Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet…
$74,970 - $128,520 a year
6d

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Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year
Leader, Knowledge, Training and Communications - Sr Mgr, Contact Center
KnitWell Group —Pataskala, OH
This role will oversee the design, planning, implementation, and review of training, knowledge, and communication programs, ensuring alignment with the strategy…
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HVAC Service Manager

Coopers Plumbing & Air
Bainbridge, GA

Quick Apply

Job Details

Full-time
$50,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Workflow management (operations management method)
Employee relationship building
Team development
Driver's License
Stakeholder relationship building

Full Job Description

Are you a natural born leader? Have a passion for leading and excel in sales and service? Looking for a great opportunity with a reputable company? A career you can be proud of? We’re looking for you too!

Cooper’s Plumbing & Air is seeking a talented HVAC Field Supervisor in Southern GA/Tallahassee, FL area. In this role, you will be an integral aspect of the team.

The full-time HVAC Service Manager will need to have the ability to manage the company workflow, inspire and facilitate training technicians, ensure exceptional quality and efficiency, and successfully lead a great group of employees. The ideal candidate will be revenue driven, able to manage KPI’s, manage expenses, create and follow processes, and have the capacity to hold others accountable.

We Offer:

$50k- $100k (Depending on skills and experience)
Medical, Dental, and Vision insurance
Flexible PTO plan (vacation, personal, and sick leave)
401K with a match
Life Insurance
Training and advancement opportunities

What You’ll Do:

Manage day to day activities to ensure the success of the HVAC Service Team
Create and implement company processes and procedures for the HVAC Service department
Effectively hire, coach and train technicians to maximize sales and customer service opportunities, ensuring technician accountability
Optimize employee development through; routine ride alongs, one-on-one meetings with employees, and weekly trainings on soft and technical skills
Work with other company/department leaders in driving sales and profitability
Achieve budgeted revenue by meeting targeted ticket count, conversion rate, tech generation lead rate, and staffing levels
Achieve budgeted gross margin % by managing material and labor costs (overtime, productivity, and material cost)
Attend meetings regarding KPI targets, determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
Ensure that field work is performed in a safe, clean, timely, and orderly manner
Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
Assess and adjust manpower allocation daily in relation to customer demands and business needs
Continue to build and maintain a positive and successful team-oriented environment

What Makes You Great!

You have a minimum of 5 years proven management experience in the trades or trades-adjacent industry with the ability to lead and motivate others
You have a history of demonstrating excellence in team development, leadership, sales/operations, and customer service
Strong problem-solving and organizational skills with close attention to detail; ability to multitask and prioritize
Strong computer skills, experience with Service Titan preferred
Excellent active listening, interpersonal, and communication skills
Your ability to build and foster relationships
Good understanding of inventory management and logistics
You’re a reliable team player with a positive attitude
Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check

If you’re ready to be a part of our team, apply today!

We are an Equal Opportunity Employer

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