Top 104 Customer experience leader Jobs in Bakersfield Ca

Guest Experience Lead | Bakersfield
Lululemon —Bakersfield, CA
- $22.50 - $27.89 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
14d
ACTIVITY LEADER-AM and After School, TK-K
Boys & Girls Clubs of Kern County —Bakersfield, CA
- $17.00 - $19.95 an hour
- Part-time
- Classroom
- 18 years or older
- Current TB test
Quick Apply
Team Leader
J000174 JIB EBS Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
District Sales Leader
PepsiCo —Bakersfield, CA
- $73,600 - $123,150 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Paid parental leave
Team Leader
J003543 JIB EBS Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J003549 JIB Delano Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J004396 JIB EBS Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J004384 JIB Delano Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J003368 JIB Delano Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J004392 JIB EBS Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J003535 JIB Delano Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J003508 JIB EBS Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J003162 JIB EBS Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
Team Leader
J004407 JIB EBS Foods —Bakersfield, CA
- $20 - $24 an hour
- Part-time
- Quick service & fast food restaurant
- Mentoring
- Ability to stand for extended periods
- Paid training
Quick Apply
ACTIVITY LEADER
Boys & Girls Clubs of Kern County —Arvin, CA
- $19 an hour
- Part-time
- Classroom
- 18 years or older
- Current TB test
Quick Apply
Lead Sales
Tillys —Bakersfield, CA
- $17 - $18 an hour
- Overtime
- Mid-level
- Leadership
- Teaching
- Employee discount
Team Lead
Rack Room Shoes, Inc. —Arvin, CA
- Part-time
- Background check
- Merchandising
- Mid-level
Quick Apply
Lead Cashier
Ulta Beauty, Inc. —Bakersfield, CA
- $16.90 - $24.75 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Shift Leader
Wingstop —Bakersfield, CA
- Overtime
- Fast casual restaurant
- In-person
- Entry level
Quick Apply
Team Lead - 32760
Rack Room Shoes —Arvin, CA
- Part-time
- Background check
- Merchandising
- Mid-level

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Guest Experience Lead | Bakersfield

Lululemon -
Bakersfield, CA

Apply Now

Job Details

Full-time
$22.50 - $27.89 an hour
14 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee discount
Retirement plan

Qualifications

Customer communication
Staff supervision
Employee relationship building
Sales team management

Full Job Description

Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities of the Job

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
Open and close the store in accordance with the opening and closing procedures.
Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

Eligibility

Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

The work schedule can vary based on store needs
Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members

Experience

1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
Some experience in leading, mentoring, or delegating with others

Job Assets (i.e., nice to have; not required)

Education: High school diploma/GED/equivalent, or above
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity: Behaves in an honest, fair, and ethical manner
Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

Work involves moving through the store with bright lights and loud music
Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Compensation & Benefits Package

Base Pay Range: $22.50 - $25.89/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $24.50 - $27.89/hour

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Apply Now

Refine Your Search

customer experience leader jobs in bakersfield ca

Guest Experience Lead | Bakersfield

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