Top 346 Fulfillment associate Jobs in Baldwin Park, Ca

Customer Service Agent Tier 2
The Hair Shop —California
- $21 - $25 an hour
- Full-time
- Remote
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
5d
Warehouse Associate
We Ship Express, INC. —City of Industry, CA
- Full-time
- Ability to lift 50 pounds
- Ability to sit for extended periods
- Entry level
- Health savings account
- Health insurance
Warehouse Associate
My Toy Wagon —Arcadia, CA
- $18 - $20 an hour
- Full-time
- Warehouse
- Organizational skills
- Warehouse experience
Quick Apply
Warehouse Associate
Wayfair —City of Industry, CA
- $19.75 - $21.75 an hour
- Full-time
- Ability to walk for extended periods
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Part-Time Warehouse Associate - Pasadena, CA
LA Fashion Concepts —Pasadena, CA
- $20 - $22 an hour
- Part-time
- Warehouse
- Warehouse experience
- In-person
Quick Apply
13d
Fulfillment Associate
Warner Music Group —Commerce, CA
- Full-time
- Basic math
- Maintenance
- Office
Delivery Professional - Bulk
McKesson —Chino, CA
- $23.84 an hour
- Monday to Friday
- Local
- Ability to lift 50 pounds
- Driver's License
- Wellness program
- Employee stock purchase plan
13d
eCom Seasonal Warehouse Worker
Walmart —Chino, CA
- $23.30 an hour
- Seasonal
- High school
- Entry level
- Paid jury duty
- Disability insurance
Packer PT 2.6 (Mon-Fri 2:30pm-6:30pm)
FASHION NOVA LLC —Santa Fe Springs, CA
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse experience
- Opportunities for advancement
Quick Apply
1d
Warehouse Associate — Overnight Shift
Gently US Inc. —South Gate, CA
- $22.50 an hour
- Overnight shift
- Ability to walk for extended periods
- English
- Ability to lift 50 pounds
Quick Apply
Packer 1.3 (Tuesday-Saturday 6am-2:30pm)
FASHION NOVA LLC —Santa Fe Springs, CA
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse experience
- Opportunities for advancement
Quick Apply
1d
Warehouse Associate — Afternoon Shift
Gently US Inc. —South Gate, CA
- $22.50 an hour
- Full-time
- Ability to walk for extended periods
- English
- Ability to lift 50 pounds
Quick Apply
Delivery Professional - Parcel Van
McKesson —Chino, CA
- $22.07 an hour
- Monday to Friday
- Local
- Ability to lift 50 pounds
- Driver's License
- Wellness program
- Employee stock purchase plan
Warehouse Associate – Packing & Shipping (Contract)
APPAREL BRAND —Pasadena, CA
- $17 - $20 an hour
- Temporary
- Computer literacy
- Warehouse experience
- Computer skills
Quick Apply
Packer 1.1 (Sunday-Thursday 6am-2:30pm)
FASHION NOVA LLC —Santa Fe Springs, CA
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse experience
- Opportunities for advancement
Quick Apply
1d
Packer 2.3 (Tuesday-Saturday 10am-6:30pm)
FASHION NOVA LLC —Santa Fe Springs, CA
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse experience
- Opportunities for advancement
Quick Apply
1d
Order Fulfillment Associate
MerchCamp —Los Angeles, CA
- Full-time
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Quick Apply
Picker 1.1 (Sunday-Thursday 6am-2:30pm)
FASHION NOVA LLC —Santa Fe Springs, CA
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse experience
- Opportunities for advancement
Quick Apply
1d
Warehouse Worker - Full Time Shifts
McKesson —Chino, CA
- $20.80 an hour
- Full-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Driving
- Wellness program
- Employee stock purchase plan
Driver - Non CDL
BradyPLUS —Ontario, CA
- $24 - $27 an hour
- Overtime
- Background check
- OSHA
- Inventory management
- Disability insurance
- Health insurance
Quick Apply

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fulfillment associate jobs near baldwin park, ca

Customer Service Agent Tier 2

The Hair Shop -
California

Quick Apply

Job Details

Full-time
$21 - $25 an hour
5 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
Flexible schedule

Qualifications

Customer communication
Experience working in the beauty industry
Customer service
Call center experience
Conflict de-escalation
E-commerce
Customer support ticket management
Online retail experience
Ticketing system technical support

Full Job Description

Position Summary

The Hair Shop Customer Service Agent Tier 2 is someone who enjoys building relationships and is an effective communicator. The Customer Service Agent Tier 2 is an energetic team player who enjoys building relationships and is an effective communicator. Our ideal candidate will have experience with call/ticketing, e-commerce, & fulfillment systems and have strong command over company procedures & guidelines. . As a CS team, we strive to give customers exceptional support and embody the following values:

Validating the customer’s experience - Give them the benefit of the doubt & always offer a solution

Making customers ecstatic - Their satisfaction is more important than the sale

Building a lasting relationship – Be reliable & offer expert tips that’s personalized to their hair journey

Essential Functions

Perform all duties of a Tier 1 Customer Service Agent
Maintain a strong understanding of exisiting workflows and proactively seek efficient solutions.
Ensure that orders, payments, and shipments are processed in a timely manner.
Troubleshoot any technical issues that customers may encounter.
Gather and provide resolutions by educating customers through quality inquiries.
Share customer feedback with management.
Keep departmental logs up to date, including quality care, order management, shipment, and returns.
Review risk alerts to prevent fraudulent activity.
Communicate effectively and professionally with internal and external cross-functional teams.
Oversee and provide guidance to Tier 1 Customer Service Agents.
Perform any other duties assigned by management.

Key Performance Metrics

A score card that reflects performance on customer satisfaction, issue resolution, & quality assurance
Schedule adherence including attendance, on-time arrival/departure, timely breaks and lunches
Qualitative evaluations around attitude, diligence, team contributions, and willingness/ability to learn new skills and information

Education & Experience Requirements

4+ years of Call Center or Customer Service experience
Associate's degree or some college coursework completed
Experience in the Beauty Industry
Experience with ZenDesk, Ecommerce, & Fufillment software

Knowledge & Skill Requirements

Spanish preferred but not required
Self-motivated and proactive
Solution-oriented
Ability to stay calm and professional during customer conflicts
Microsoft Office skills a plus

Pay: $21.00 - $25.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

What are your preferred pronouns?
What compensation range are you looking for?

Experience:

Call center: 4 years (Required)
Customer service: 4 years (Required)
Beauty Industry: 1 year (Required)
Zendesk and/or Ecommerce Software: 1 year (Required)

Location:

California (Required)

Work Location: Remote

Quick Apply

Refine Your Search

fulfillment associate jobs in baldwin park, ca

Customer Service Agent Tier 2

Warehouse Associate

Warehouse Associate

Warehouse Associate

Part-Time Warehouse Associate - Pasadena, CA

Fulfillment Associate

Delivery Professional - Bulk

eCom Seasonal Warehouse Worker

Packer PT 2.6 (Mon-Fri 2:30pm-6:30pm)

Warehouse Associate — Overnight Shift

Packer 1.3 (Tuesday-Saturday 6am-2:30pm)

Warehouse Associate — Afternoon Shift

Delivery Professional - Parcel Van

Warehouse Associate – Packing & Shipping (Contract)

Packer 1.1 (Sunday-Thursday 6am-2:30pm)

Packer 2.3 (Tuesday-Saturday 10am-6:30pm)

Order Fulfillment Associate

Picker 1.1 (Sunday-Thursday 6am-2:30pm)

Warehouse Worker - Full Time Shifts

Driver - Non CDL

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