Top 14 Helpdesk specialist Jobs in Baldwin Park, Ca

Technical Support Analyst I
Disney Entertainment and ESPN Product & Technology —Glendale, CA
- $60,300 - $80,800 a year
- Full-time
- Computer Science
- Bachelor's degree
- 1 year
4d
IT User Support Specialist
Greenberg Traurig —Los Angeles, CA
- $39.90 - $44.71 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Helpdesk Specialist
Northwood Space —Los Angeles, CA
- $38 - $42 an hour
- Full-time
- Mid-level
- Windows
- 3 years
IT Support Specialist
Digicentric Incorporated —Long Beach, CA
- From $28 an hour
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- 401(k)
- Tuition reimbursement
Quick Apply
Customer Support Specialist (HYBRID)
InBody —Cerritos, CA
- $21 - $27 an hour
- Full-time
- Hybrid work
- Spanish
- ERP systems
- Office
- Wellness program
- Paid holidays
Associate IT Specialist (Contract to Hire)
Harbinger Motors Inc. —Garden Grove, CA
- $28 - $32 an hour
- Email
- High school diploma or GED
- Ability to lift 50 pounds
- Bachelor's degree
Quick Apply
7d
Information Technology Help Desk Specialist
Azul Vision —Chino, CA
- $23 - $26 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
1d
IT Support Specialist (Contract Role)
Sony Interactive Entertainment —Los Angeles, CA
- $45.48 - $68.22 an hour
- Contract
- Inventory management
- Research
- Mid-level
- Dental insurance
- Vision insurance
IT Support Specialist (Contract Role)
PlayStation Global —Los Angeles, CA
- $45.48 - $68.22 an hour
- Contract
- Inventory management
- Research
- Mid-level
Quick Apply
Level 2 Technology Support Specialist
Alcala Consulting, Inc. —Pasadena, CA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Driver's License
- Reliable transportation
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician (In Person)
360s2g —Santa Ana, CA
- 8 hour shift
- Mid-level
- High school diploma or GED
- Project management
Quick Apply
7d
Desktop Technician – Mid Level
Intratek Computer Inc —Orange, CA
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
CAD Support Specialist
Langan Engineering & Environmental Services —Los Angeles, CA
- $28 - $39 an hour
- Full-time
- Civil engineering
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
2d

More jobs to discover

Find similar jobs that you might be interested in.

IT Assistant
iBUYPOWER —City of Industry, CA
CompTIA A+ or equivalent certification. The ideal candidate will assist with computer deployment, troubleshooting, user support, inventory management, and…
$28 - $30 an hour
Quick Apply
IT Help Desk - Support Specialist
Arakelian Enterprises Inc —Irwindale, CA
Valid driver’s license and reliable transportation. The ideal candidate is self-directed, technically skilled, and adaptable—capable of supporting a wide range…
$26.00 - $41.70 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
Quick Apply
Help Desk Support Specialist
Franklin International —Columbus, OH
Maintains computer, fax, and phone system functionality by responding to user calls, emails or chat requests for support in compliance with company policy.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk specialist in baldwin park, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk specialist jobs near baldwin park, ca

IT Support Specialist jobs in Long Beach, CA

IT Support Specialist jobs in Los Angeles, CA

IT Technician jobs in Garden Grove, CA

IT Support jobs in Santa Ana, CA

Helpdesk Specialist jobs in Los Angeles, CA

Support Specialist jobs in Los Angeles, CA

Technical Support Analyst jobs in Gaithersburg, MD

Technical Support Analyst jobs in Houston, TX

Technical Project Manager jobs in Phoenix, AZ

Text Based Customer Support jobs in Remote

Technical Support Analyst jobs in Bellevue, WA

Technical Support Analyst jobs in Columbus, OH

It Support Specialist jobs in Harrisburg, PA

Entry Level Network Support jobs in San Jose, CA

It Support Specialist jobs in Rochester, NY

Quality Assurance Specialist jobs in Chicago, IL

It Support Specialist jobs in Austin, TX

It Manager jobs in Washington State

It Support Specialist jobs in Conway, AR

It Support Specialist jobs in Mesa, AZ

Technical Support Analyst I

Disney Entertainment and ESPN Product & Technology
Glendale, CA

Apply Now

Job Details

Full-time
$60,300 - $80,800 a year
4 days ago

Qualifications

Bachelor's degree
Ticketing system technical support
Production troubleshooting
Stakeholder management

Full Job Description

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you’d love working here:

Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.

Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

The Business Operations team helps guide and articulate technology strategy and research and is responsible for driving the day-to-day operation of the Product & Technology organization, including project and portfolio management and tracking; organization-level capital, space, and resource management and allocation; process management; technical incident management; and our administrative and workplace experience support team.

Job Summary:

The Technical Support Analyst I role is pivotal to Disney Entertainment and ESPN Product & Technology's global media production and distribution systems. This role focuses on incident intake, Tier‑1 triage, and request fulfillment, executing runbooks to maintain service availability and accurate documentation across critical business applications, streaming workflows, and satellite/broadcast systems.

Key responsibilities include:

Serve as the first point of contact for support calls, tickets, and other intake requests

Resolve standard issues and fulfill requests by following documented procedures; escalate beyond scope swiftly

Closely monitor active incidents

Monitor service‑health and communication channels (Datadog, BigPanda, Teams, email) and raise issues promptly

Document incidents thoroughly in ServiceNow and Jira; maintain ticket hygiene and ensure all fields are correctly filled out

Participate in training programs to build and enhance technical acumen

The role performs operational protocols using runbooks for supported systems to ensure high service availability and minimal disruptions. An ideal applicant should possess a solid technical background in IT, software, or production support.

This role demands swift incident detail gathering and analysis while providing Tier 1 troubleshooting support. Collaboration with higher tiers for specialized expertise is required. Active participation in incident management to ensure comprehensive documentation and lifecycle tracking for efficient issue resolution is vital. This role supports high service availability while minimizing disruptions across critical systems.

Responsibilities and Duties of the Role:

Incident Intake & Escalation

Serve as the main point of contact for handling incidents reported by stakeholders by capturing incident details through phone calls, chat, or monitoring.

Analyze incidents thoroughly to understand their scope and impact; work tickets, triage, and/or escalate as necessary.

Collaborate with technical support teams, engineering, and media specialists to ensure incidents are resolved quickly.

Documentation, Incident Tracking and Reports, & Training

Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments and ensure that procedures around tracking and reporting issues are being followed.

Participate actively in incident management processes, documenting and tracking incidents throughout their lifecycle.

Document solutions, best practices, and troubleshooting procedures to contribute to the knowledge base.

Monitoring

Monitor various service-health platforms and stakeholder communication platforms like Teams, Datadog, BigPanda, email, etc.

Proactively identify and address potential issues or performance bottlenecks.

Required Education, Experience/Skills/Training:

Basic Qualifications

Knowledge of ITSM tools such as ServiceNow, PagerDuty, and JIRA

Hands-on experience fulfilling user service requests and troubleshooting front-line technical issues

Ability to work well under pressure and manage priorities with urgent deliverables

Strong communication and interpersonal skills for effective stakeholder and peer interaction.

Preferred Qualifications

1+ years of experience in a 24x7 IT call center or helpdesk role

ITIL v3 or ITIL v4 Foundation Certification

Experience with observability tools such as Datadog, BigPanda, Conviva, Grafana, Splunk

Familiarity with streaming media workflows, broadcast systems, and IT infrastructure

Familiarity with Major Incident Management, Problem Management, Change Management

Required Education

Bachelor’s degree in computer science, information technology, or related field

The hiring range for this position in Glendale, CA and Santa Monica, CA is $60,300 to $80,800 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Apply Now

Refine Your Search

helpdesk specialist jobs in baldwin park, ca

Technical Support Analyst I

IT User Support Specialist

Helpdesk Specialist

IT Support Specialist

Customer Support Specialist (HYBRID)

Associate IT Specialist (Contract to Hire)

Information Technology Help Desk Specialist

IT Support Specialist (Contract Role)

IT Support Specialist (Contract Role)

Level 2 Technology Support Specialist

IT Support Technician (In Person)

Desktop Technician – Mid Level

CAD Support Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk specialist in baldwin park, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected