Top 27 Customer support & client services managers Jobs in Ball Ground, Ga

Sr. Workforce Planning Specialist
ADP —Alpharetta, GA
- $18.56 - $34.66 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Finance
- Wellness program
- Disability insurance
Customer Care Manager - State Farm Agent Team Member
Jey Willis - State Farm Agent —Canton, GA
- $40,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
- Opportunities for advancement
Quick Apply
4d
Client Portfolio Manager
Allied Universal —Alpharetta, GA
- $70,408 a year
- Overtime
- Military
- Mid-level
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
John Leung - State Farm Agent —Johns Creek, GA
- $75,000 - $95,000 a year
- Full-time
- 5 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Sales Operations Supervisor
Honda —Alpharetta, GA
- $65,000 - $97,500 a year
- Full-time
- Management
- Marketing
- Mid-level
- Paid holidays
- Loan repayment program
ATS Business Support Manager
Caterpillar —Alpharetta, GA
- $128,470 - $192,710 a year
- Full-time
- Pass drug screening
- Office
- Travel
- Health savings account
- Paid holidays
1d
Center of Excellence, Contact Center Manager, Shared Services
CRH Americas Materials Inc —Alpharetta, GA
- Hybrid work
- 5 years
- Word processing
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Communication Center Supervisor
D4C Dental Brands —Woodstock, GA
- Full-time
- Spanish
- Mid-level
- Children
Quick Apply
5d
Office Manager
Pool Brands LLC —Roswell, GA
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
7d
Manager of Support Team
HotSchedules Corporate —Alpharetta, GA
- Full-time
- Software troubleshooting
- Computer literacy
- Research
Manager, Service Delivery
Thinkon Inc —Roswell, GA
- $95,000 - $120,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Quality control
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Communication Center
D4C Dental Brands, Inc. —Woodstock, GA
- Full-time
- Spanish
- Mid-level
- High school diploma or GED
Quick Apply
3d
Professional Services Executive
Siemens Healthineers —Alpharetta, GA
- $128,490 - $176,671 a year
- Full-time
- Remote
- Microsoft Excel
- 6 years
- Current TB test
- Disability insurance
- Health insurance
3d
Renewals Advocacy Manager
Veeam Software —Alpharetta, GA
- $175,300 - $325,600 a year
- Remote
- 8 years
- Continuous improvement
- Senior level
Director of Customer Success
7Mindsets Academy LLC —Roswell, GA
- Full-time
- School experience
- Master's degree
- Analysis skills
Quick Apply
Entry-Level AT&T Manager
Praxis Management Group, inc —Woodstock, GA
- $57,273.23 - $68,974.21 a year
- Full-time
- Background check
- Sales
- Customer service
Quick Apply
11d
Call Center Manager
Arrow Exterminators —Woodstock, GA
- Full-time
- Mid-level
- 3 years
- Mentoring
Quick Apply
8d
Account Manager (Hybrid)
Benson Integrated Marketing Solutions, Inc —Alpharetta, GA
- Hybrid work
- Microsoft Excel
- Marketing
- 5 years
- Health savings account
- Paid holidays
Quick Apply
3d
Customer Service Supervisor
PetSuites —Woodstock, GA
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Senior Manager - Customer Experience
CarMax Business Services, LLC —Kennesaw, GA
- $104,600 - $167,400 a year
- 8 hour shift
- Management
- Marketing
- 5 years
- Paid jury duty
- Paid holidays

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customer support & client services managers jobs near ball ground, ga

Sr. Workforce Planning Specialist

ADP -
Alpharetta, GA

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Job Details

Full-time
$18.56 - $34.66 an hour

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Volunteer time off
Life insurance

Qualifications

Data-driven problem-solving
Excel formulas
Excel data analysis

Full Job Description

This position is hybrid, working in the office 3 days a week and working from home 2 days a week, working the 9:30am shift.

The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.

Key Responsibilities:

Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
Create and maintain accurate agent schedules based on forecasted demand and business requirements
Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
Analyze scheduling effectiveness and recommend improvements to increase efficiency
Ensure compliance with labor laws, company policies, and contractual obligations
Monitor schedule adherence trends and provide insights to leadership
Support capacity planning by identifying gaps in staffing and proposing solutions
Maintain data integrity within workforce management systems
Generate reports and dashboards on scheduling performance metrics

Qualifications:

2+ years of experience in Workforce Management, scheduling, or call center operations
Strong analytical and problem-solving skills
Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
Advanced Excel skills (pivot tables, formulas, data analysis)
Strong attention to detail and organizational skills
Ability to work in a fast-paced, dynamic environment

Key Competencies:

Analytical thinking and data interpretation
Time management and prioritization
Communication and cross-functional collaboration
Adaptability and decision-making under pressure
Continuous improvement mindset

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Bachelor’s degree in Business, Finance, Statistics, or related field (or equivalent experience)
GenCloud and Salesforce experience

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $18.56 - USD $34.66 / Hour*

Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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Refine Your Search

customer support & client services managers jobs in ball ground, ga

Sr. Workforce Planning Specialist

Customer Care Manager - State Farm Agent Team Member

Client Portfolio Manager

Customer Service Manager - State Farm Agent Team Member

Sales Operations Supervisor

ATS Business Support Manager

Center of Excellence, Contact Center Manager, Shared Services

Communication Center Supervisor

Office Manager

Manager of Support Team

Manager, Service Delivery

Supervisor, Communication Center

Professional Services Executive

Renewals Advocacy Manager

Director of Customer Success

Entry-Level AT&T Manager

Call Center Manager

Account Manager (Hybrid)

Customer Service Supervisor

Senior Manager - Customer Experience

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