Top 6 Call center operator Jobs in Baltimore, Md

Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
LEAD CALL CENTER OPERATOR
Mercy Medical Center —Baltimore, MD
- $20.32 - $33.53 an hour
- Full-time
- Computer literacy
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
3d
Call Center Operator - Adult & Peds Clinic
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Full-time
- High school diploma or GED
- Clinic
- Epic
- 403(b) matching
- Paid holidays
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply

Related jobs to explore

Based on your search for call center operator

Production Technical Support Operator
Konica Minolta Business Solutions, U.S.A., Inc. —Fulton, MD
Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements…
11d
CDL-A Local Driver / Forklift Operator, Full-time - Top scale wage rate $32.55 for fully qualified candidates who apply before 9/30/26!
ABF Freight —Baltimore, MD
Exercise independent judgment regarding the building and tearing down of the trailer to utilize time, resources, energy, and physical demands effectively and…
$32.55 an hour

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
Answers inbound calls from a variety of industries. Serves callers by following client direction and reference FAQ pages to answer questions.
PBX Switchboard Operator-PBX Operations
Nationwide Children's Hospital —Columbus, OH
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and…

Show more jobs in cities nearby

I want to receive the latest job alert for call center operator in baltimore, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center operator jobs near baltimore, md

Call Center Representative jobs in Baltimore, MD

Call Center Representative jobs in Ellicott City, MD

Call Center Representative jobs in San Jose, CA

Kirby Medical Center jobs in Monticello, IL

Call Center Representative jobs in Cedar Rapids, IA

Call Center Representative jobs in Davenport, IA

Call Center Representative jobs in Athens, GA

Call Center jobs in Longmont, CO

Outside Sales Representative jobs in New Jersey

Call Center Representative jobs in Aurora, CO

Call Center Representative jobs in Inland Empire, CA

Call Center jobs in Norfolk, VA

Call Center Representative jobs in Indianapolis, IN

Remote Call Center jobs in Texas

Call Center Representative jobs in Sarasota, FL

Customer Service Representative jobs in Seattle, WA

Target Distribution Center jobs in Atlanta, GA

Call Center jobs in Lawrenceville, GA

Medical Sales Representative jobs in San Diego, CA

Call Center Representative jobs in Marietta, GA

Call Center Operator - Healthcare

Mercy Medical Center -
Baltimore, MD

Apply Now

Job Details

Part-time
$17.83 - $26.75 an hour

Benefits

403(b) matching
Paid holidays
Disability insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
403(b)

Qualifications

High school diploma or GED
Health insurance knowledge

Full Job Description

Overview:

Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator to support Urology!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities:

The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:

Provide high quality customer service on every call
Promote teamwork and call center success
Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
Scheduling office appointments and procedures
Taking accurate phone messages
Making reminder calls to patients per office protocol
Taking accurate Rx refill requests and sending them through Epic to provider pools
Ensure referrals are in the system for upcoming appointments
Flag offices for patients coming with high balances
Sending out new patient packets
Scanning documents
Working workqueues (WQs)
Recommending workflow efficiencies to improve the patient experience
Provide patients with information on physicians, directions to locations and educational materials
Answer patients or physicians questions
Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.

Qualifications:

Education and Work Experience:

- High School Diploma or GED
- A minimum of one year experience preferably in a medical office setting
  - Call Center experience a plus
  - EPIC experience preferred

Min: USD $17.83/Hr. Max: USD $26.75/Hr. Salary Information: Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications. Benefits:

Benefits Eligibility is based on your scheduled FTE status and Job Category

Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Reimbursement for tuition, books and fees
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement:

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Apply Now

Refine Your Search

call center operator jobs in baltimore, md

Call Center Operator - Healthcare

LEAD CALL CENTER OPERATOR

Call Center Operator - Adult & Peds Clinic

Call Center Operator

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center operator in baltimore, md

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected