Top 48 Admission representative Jobs in Baltimore, Md

Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Patient Access Representative II
University of Maryland Medical System —Baltimore, MD
- Full-time
- Hospital
- Inpatient
- Mid-level
Patient Access Representative I
University of Maryland Medical System —Baltimore, MD
- $17.00 - $21.39 an hour
- Weekends as needed
- Hospital
- Administrative experience
- High school diploma or GED
Records Associate, Office of Records and Registration
University of Baltimore —Baltimore, MD
- $46,736 - $51,000 a year
- Overtime
- Mid-level
- Office
- University
- Health insurance
- Dental insurance
Customer Service Representative
Procare Ambulance of Maryland, Inc. —Rosedale, MD
- $18 - $22 an hour
- Part-time
- Basic math
- HIPAA
- Entry level
- Paid time off
- Employee assistance program
Quick Apply
Enrollment Specialist
Morgan State University —Baltimore, MD
- $55,000 a year
- Weekends as needed
- Google Workspace
- High school
- Research
1d
Access Coordinator
Sheppard Pratt —Towson, MD
- $40,277.12 - $59,687.26 a year
- Rotating weekends
- Analysis skills
- Bachelor's degree
- Psychology
- 403(b) matching
- Mileage reimbursement
Quick Apply
7d
Hospice Care Consultant
Gentiva —Windsor Mill, MD
- $70,000 - $87,000 a year
- Full-time
- Marketing
- Mid-level
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
Business Office Representative Clerk - AAMC Annapolis Surgery Center
SCA Health —Annapolis, MD
- $18 - $22 an hour
- Full-time
- High school diploma or GED
- Accounting
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Hospice Care Consultant
AccentCare, Inc. —Columbia, MD
- $75,500 - $100,000 a year
- Full-time
- Skilled nursing facility
- Hospital
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Part-Time College Counselor
THE SEED SCHOOL OF MARYLAND INC —Baltimore, MD
- Part-time
- School experience
- Mid-level
- 3 years
- Flexible schedule
Quick Apply
PATIENT AMBASSADOR (FULL TIME)
Crothall Healthcare —Bel Air, MD
- $20 an hour
- Weekends as needed
- Background check
- Hospital
- Contracts
- Commuter assistance
- Disability insurance
Quick Apply
3d
Admissions Coordinator
Addiction Recovery —Crownsville, MD
- $16 - $18 an hour
- HIPAA
- Inpatient
- High school diploma or GED
Quick Apply
Area Director of Business Development - Hospice
Gentiva —Baltimore, MD
- $100,000 - $120,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Wellness program
- Health savings account
Quick Apply
Business Development Representative for OTP Clinics (Mid Atlantic)
BayMark Health Services —Baltimore, MD
- $8,000 - $85,000 a year
- Full-time
- Clean driving record
- Pass drug screening
- HIPAA
- Disability insurance
- Health insurance
Patient Access Associate
Luminis Health —Annapolis, MD
- $17.50 - $24.00 an hour
- 8 hour shift
- Hospital
- HIPAA
- High school diploma or GED
- AD&D insurance
- Paid holidays
Graduate Program Assistant (GPA)
Maryland Institute College of Art —Baltimore, MD
- Part-time
- Background check
- Office
- University
iLEAD: Residence Life Operations Assistant, Student Worker
Maryland Institute College of Art —Baltimore, MD
- Part-time
- Background check
- Office
- Residential
Director of the Academic Achievement Center
Baltimore City Community College —Baltimore, MD
- $90,000 - $100,000 a year
- Full-time
- 3 years
- Master's degree
- Human resources
Call Center Representative (REVENUE EXAMINER I) (Taxpayer Services Division)
State of Maryland - COMP Revenue Administration C —Annapolis, MD
- $49,214 a year
- Weekends as needed
- Bilingual
- 18 years or older
- Mid-level
- Opportunities for advancement
4d

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Virtual Service Representative (Call Center, on site) - Part Time

Community College of Baltimore County -
Catonsville, MD

Apply Now

Job Details

Part-time
$19.07 an hour

Benefits

457(b)
403(b)

Qualifications

Phone communication
Client inquiry handling
Student database management
Student information system
Data management
Working with students
Customer engagement
Data interpretation
Telephone systems
Productivity software
Customer information system software

Full Job Description

Salary

$19.07 Hourly

Location

Catonsville, MD

Job Type

Part-Time Staff

Job Number

2026-825

Division

Enrollment and Student Services

Opening Date

11/21/2025

Class Description

The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community. Provides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college-related services. This position works with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer-service-oriented experience.

Minimum Requirements

Associates degree or 60 transferable college credits with two (2) years of experience, or High School diploma/GED with four (4) years of experience working with students or customers in a service-oriented environment. At least three (3) years of call center experience. This call center experience must include managing a high volume of inbound and outbound calls. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.

Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students. Familiarity with Microsoft Office (Word, Excel, PowerPoint, Teams, OneDrive) preferred. Strong technical aptitude with the ability to navigate multiple digital platforms, interpret data, and troubleshoot common system issues. Bachelor’s degree preferred. Bilingual skills preferred.

Class Specific Essential Duties

When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the enrollment specialist must:

Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone.
Provide day to day processing of enrollment related paperwork.
Resolve and troubleshoot problems in daily processing of service requests related to areas including enrollment, course selection and refunds.
Process, prepare and validate student documents relating to all aspects of the enrollment process.
Process mail and handle inquiries from internal and external sources to facilitate efficient office operations.
Audit and/or verify student records. Research and resolve discrepancies.
Facilitation of efficient process and data management of student enrollment records.
Serve as essential staff for the College Community to ensure business continuity.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

Provide virtual services through phone, chat, text and email support for all CCBC students, faculty, and staff utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support.
Facilitate simultaneous high call volume and student information updates.
Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.
Guide new admits through the enrollment process.
Triage student questions to ensure advising appointments are only scheduled when necessary, utilizing an appointment system such as SARS Anywhere, Element451 CRM, or another queuing system. Resolve questions quickly when possible, and assign the appropriate advisor for appointments when needed. Ensure students are connected with their assigned academic advisor and schedule follow-up appointments as necessary.
Ensure student’s records are accurate within Banner SIS and Element 451 CRM and assisting them with updating their records as needed.
Utilize the student information system, Banner, to analyze and clarify student accounts, financial aid packages, and payment options, ensuring students receive clear and actionable information to complete their financial aid processes and accept awards.
Educate students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA.
Utilize Banner SIS for student registration by assisting students with course selection, registration processes, and ensuring accurate enrollment data. Use Banner Xtender to scan, index, and manage student records, ensuring all documents are properly filed and easily accessible for future reference, while maintaining data integrity and confidentiality.
Solve problems that the student has related to enrollment, payment, retention, and graduation processes.
Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards.
Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
Document interactions with students accurately and thoroughly in Element451 CRM, tracking and maintaining records of inquiries, responses, and any follow-up actions taken.
Escalate queries and concerns as necessary to ensure timely resolution and effective support for students.
Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.
Ensure service delivery standards are met as set by Quality Assurance & Intake Management.
Provide technical support to students to facilitate account recovery.

CCBC Part Time Benefits At A Glance

BENEFIT SUMMARY
Supplemental (Retirement Annuities) 403(b) and 457(b)

Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.

Parking
Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.

Sick and Safe Leave
CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.

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Refine Your Search

admission representative jobs in baltimore, md

Virtual Service Representative (Call Center, on site) - Part Time

Patient Access Representative II

Patient Access Representative I

Records Associate, Office of Records and Registration

Customer Service Representative

Enrollment Specialist

Access Coordinator

Hospice Care Consultant

Business Office Representative Clerk - AAMC Annapolis Surgery Center

Hospice Care Consultant

Part-Time College Counselor

PATIENT AMBASSADOR (FULL TIME)

Admissions Coordinator

Area Director of Business Development - Hospice

Business Development Representative for OTP Clinics (Mid Atlantic)

Patient Access Associate

Graduate Program Assistant (GPA)

iLEAD: Residence Life Operations Assistant, Student Worker

Director of the Academic Achievement Center

Call Center Representative (REVENUE EXAMINER I) (Taxpayer Services Division)

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