Top 191 Call center Jobs in Baltimore, Md

Customer Service Representative
Procare Ambulance of Maryland, Inc. —Rosedale, MD
- $18 - $22 an hour
- Part-time
- Basic math
- HIPAA
- Entry level
- Paid time off
- Employee assistance program
Quick Apply
Intake & Engagement Specialist
Tax Law Firm —Annapolis, MD
- $20 - $24 an hour
- Weekends as needed
- Background check
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
Call Center Representative (Chesapeake Specialty Care)
Univ. of MD Specialty Care Network LLC —Baltimore, MD
- $18.99 - $28.51 an hour
- Remote
- HIPAA
- High school diploma or GED
- Organizational skills
21h
Call Center Operator - Adult & Peds Clinic
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Full-time
- High school diploma or GED
- Clinic
- Epic
- 403(b) matching
- Paid holidays
Lead Call Center Operator
Mercy Medical Center —Baltimore, MD
- $20.32 - $33.53 an hour
- Full-time
- Computer literacy
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
7d
Call Center Specialist
Healthcare For the Homeless Inc —Baltimore, MD
- $17.50 - $20.00 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
Quick Apply
Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
11d
Call Center Service Representative 3 (SCA)
Peraton —Linthicum, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
Workforce Management Analyst I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $45,072 - $89,518 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- 401(k)
2d
Customer Service Associate
THE UPS STORE #1162 —Baltimore, MD
- $15 - $20 an hour
- Part-time
- Background check
- Microsoft Outlook
- Organizational skills
- On-the-job training
- Flexible schedule
Quick Apply
Help Desk Specialist
Chase Brexton Health Care —Baltimore, MD
- $22 - $28 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Quick Apply
Provider Credentialing Specialist I (Remote) - Dental
CareFirst BlueCross BlueShield —Baltimore, MD
- $38,520 - $70,620 a year
- Full-time
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- 401(k)
Call Center-Dietitian Assistant
Johns Hopkins Medical Management Corporation —Baltimore, MD
- $20.40 an hour
- Temporary
- Hospital
- High school diploma or GED
- Organizational skills
Quick Apply
8d
Customer Service Representative
RelaDyne —Baltimore, MD
- $23 - $25 an hour
- Microsoft Excel
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
1d
Part- Time Account Service Representative I/II (Call Center) - Inbound
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
7d
GBO People Services Specialist
IKEA US —Baltimore, MD
- $21.92 - $30.97 an hour
- Full-time
- Hybrid work
- Background check
- Employment & labor law
- Mid-level
- Paid parental leave
- Paid holidays
2d

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Customer Service Representative

Procare Ambulance of Maryland, Inc. -
Rosedale, MD

Quick Apply

Job Details

Part-time | Full-time
$18 - $22 an hour

Benefits

Paid time off
Employee assistance program

Qualifications

Customer communication
Report writing
Medicare
Basic math
Clinical data entry
Medicare regulations
Clinical confidentiality policies
Quality data entry
Customer data entry

Full Job Description

Description:

Join an innovative and thoughtful company who has been providing EMS services since 2005! We have office in Landover, Linthicum, and Baltimore. Procare is the first and only private EMS company in the State of Maryland to be approved by MIEMSS to provide mobile integrated healthcare home responses since April 2020, giving our clinicians an opportunity to care for our patients in the comfort of their own homes and helping to reduce unnecessary hospital admissions and readmissions! We are making a difference here at Procare! Procare Ambulance is seeking safe, professional, skilled, kind and caring EMTs and EMRs to service alongside a cohesive family of everyday heroes. Through our Work/Life Balance program we provide our employees with flexible scheduling, paid time off, an Employee Assistance Program (EAP), an anonymous compliance hotline, seated massage, meditation training, and a supportive working environment with a responsive management team. Procare is always updating our fleet and equipment, to provide our employees with the tools they need to succeed! Please apply and experience the Procare difference for yourself.

Job Purpose:

Procare’s Customer Service Respresentative will work out of the Communications Center supporting the communication specialist with answering telephones in a professional and courteous manner and handles questions or directs callers appropriately. Must be able to communicate effectively verbally so that others can hear and understand clearly what is being said. Must input transports into CAD including all demographic information for patient, performs all tasks necessary including verifying insurance eligibility and medical necessity, obtaining payment for medical transports, and inputting transport requests. Communication Specialist will also be responsible to set up Baltimore County MA transports with MA vendor and must be able to enter data accurately and consistently. Effective communication and accurate data entry are essential functions of this job. Customer Service Representative does not schedule transport requests unless directed by Communication Specialist.

Qualification Requirements:

Ability to interpret documents such as medical necessity forms and other medical documents, Medicare guidelines, rules and regulations, and an understanding of the various types of insurance.
Ability to write reports and other correspondence effectively
Ability to communicate effectively and professionally to customers, patients or employees.
Ability to perform basic math skills to include addition, subtraction, multiplication, and division
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must maintain strict confidentiality regarding all information pertaining to company policies, pricing, contract terms, patient data, forms, manuals, charts, or any other sensitive or confidential information obtained while employed at Procare.
Ability to stand, walk, sit and stoop, kneel, or crouch.
Ability to occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Requirements:

Essential Duties and Responsibilities of Customer Service Representative:

Answering Telephone calls and directing callers as appropriate
Fully Verifying insurance and obtaining pre-authorizations
Using dispatch software to enter transports as they are requested.
Enter prescheduled calls
Communicate effectively any issues or concerns to Com Center Specialist
Ensure that all information is entered into the dispatch system
Employee may be required to collect paperwork or payments or run credit card payments
Make copies/scanning as requested
Correspond with crews with regard to level of care, call scheduling, call completion and any other issues that arise as directed by Com Center Specialist
Provide information to team as requested
Ensure high quality of customer service and professionalism with all clients and other callers
Take messages as they come in and give to appropriate person
Use Scheduling software
Attend meetings as requested by management
Work as a team player at all times working to always find a mutually beneficial resolutions to any issue
Assist other office staff members as required or requested. Must maintain strict confidentiality regarding all information pertaining to company policies, pricing, contract terms, patient data, forms, manuals, charts, or any other sensitive or confidential information obtained while employed at Procare. Due to the extremely sensitive nature of this position, this duty of strict confidentiality extends beyond the term of employment.
Predetermine Medical Necessity for ambulance transports, if appropriate.
Establish with patient that Procare is a separate entity and will invoice separately. While the ambulance service is part of the patient experience, it is not part of the hospital stay.
Confirm the insurance information and/or obtain accurate insurance information from the patient. Confirm that the patient is uninsured, if applicable. Access Insurance Verification system remotely to verify insurance eligibility.
Call patient’s insurance company to ascertain coverage for transport and any copay or other payment assigned to patient by insurance company. Collect payments up front via credit card.
Establish patient financial responsibility, if any, and gain acknowledgement of the same from the patient.
Obtain payment up front for all wheelchair van patients and uninsured patients who do not qualify for charity (including copay, if appropriate).
Set up transports with the Baltimore County MA vendor, as appropriate.
Understand different MA and Medicare insurance products, their application and ensure coverage by utilizing proper vendor.
Call to let nursing staff know when we are 20 minutes prior to arrival so that facility knows we are on the way and patient is ready.
Compliance with HIPAA

Quick Apply

Refine Your Search

call center jobs in baltimore, md

Customer Service Representative

Intake & Engagement Specialist

Customer Service Representative (In-Office)

Call Center Operator - Healthcare

Call Center Representative (Chesapeake Specialty Care)

Call Center Operator - Adult & Peds Clinic

Lead Call Center Operator

Call Center Specialist

Customer Care Representatives (Call Center)

Customer Service Representative / Customer Support Associate

Customer Service Representative

Call Center Service Representative 3 (SCA)

Workforce Management Analyst I (Remote)

Customer Service Associate

Help Desk Specialist

Provider Credentialing Specialist I (Remote) - Dental

Call Center-Dietitian Assistant

Customer Service Representative

Part- Time Account Service Representative I/II (Call Center) - Inbound

GBO People Services Specialist

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