Top 473 Customer advocate Jobs in Baltimore, Md

Contact Center Representative
Total Health Care —Baltimore, MD
- $19 - $23 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Patient Advocate
University of Maryland Medical System —Towson, MD
- Full-time
- Hospital
- HIPAA
- Mid-level
11d
Patient Service Representative
Prism Vision Group —Baltimore, MD
- $18.00 - $31.89 an hour
- Computer literacy
- HIPAA
- English
API Technical Lead
A & T SYSTEMS INC —Baltimore, MD
- 7 years
- Computer Science
- Research
Registered Dietician Nutritionist
Total Health Care —Baltimore, MD
- $59,700 - $83,450 a year
- Full-time
- Customer service
- Writing skills
- Mid-level
Quick Apply
Registered Nurse
Total Health Care —Baltimore, MD
- $40.87 - $45.67 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
Business Account Executive
Allegra Baltimore —Baltimore, MD
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Business development
- Paid holidays
- Disability insurance
Quick Apply
Remote Licensed Mental Health Counselor
Grow Therapy —Maryland
- $70 - $95 an hour
- Part-time
- Remote
- Mid-level
- Telehealth
- Continuing education credits
7h
Clinical Supervisor BCBA - Part Time
Maxim Healthcare —Greenbelt, MD
- $40 - $50 an hour
- Part-time
- English
- Mid-level
- Supervising experience
- Commuter assistance
- Health savings account
Quick Apply
Licensed Therapist or Psychologist (LCPC, LCSW, or LCMFT)
Grow Therapy —Maryland
- $70 - $95 an hour
- Part-time
- Remote
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Continuing education credits
7h
Facilities Manager
Humane Society of Harford County —Fallston, MD
- $18 - $20 an hour
- Full-time
- Background check
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
Remote Licensed Mental Health Therapist
Grow Therapy —Baltimore, MD
- $70 - $95 an hour
- Part-time
- Remote
- Licensed Clinical Social Worker
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
7h
Remote Licensed Mental Health Therapist
Grow Therapy —Annapolis, MD
- $70 - $95 an hour
- Part-time
- Remote
- Mid-level
- Telehealth
- Continuing education credits
7h
Director, Infectious Disease
Chase Brexton Health Care —Baltimore, MD
- $130,000 - $250,000 a year
- Full-time
- Medicine
- Customer service
- Computer literacy
Quick Apply
CTO Lead Care Manager RN
MedStar Health —Baltimore, MD
- $89,065 - $162,801 a year
- Full-time
- Microsoft Word
- Nursing
- Microsoft Excel
Remote Licensed Mental Health Counselor
Grow Therapy —Annapolis, MD
- $70 - $95 an hour
- Part-time
- Remote
- Licensed Clinical Social Worker
- Mid-level
- Telehealth
- Continuing education credits
7h
Experienced Realtor and New or Unlicensed Realtor
Keller Williams —Annapolis, MD
- $75,000 - $250,000 a year
- Full-time
- Mid-level
- Real Estate License
- Mentoring
- On-the-job training
- Work from home
Quick Apply
Case Manager (Bilingual Spanish/English) - Dundalk Support Center
Catholic Charities of Baltimore —Dundalk, MD
- $53,000 a year
- Monday to Friday
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
Property Manager, Affordable Housing
MRK Property Management LLC —Elkridge, MD
- $60,439.00 - $69,169.75 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays
Quick Apply
Regional Clinical Support Specialist - BCBA
Maxim Healthcare —Columbia, MD
- $105,000 - $115,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Profit sharing
- Continuing education credits
Quick Apply

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Contact Center Representative

Total Health Care -
Baltimore, MD

Quick Apply

Job Details

Full-time
$19 - $23 an hour

Qualifications

Computer operation
Strategic goal setting
Operator switchboards
Customer relationship building
Phone communication
Writing skills
Copy machines
Client rapport building
Fax machines
Customer engagement
Telephone systems
Productivity software
Faxing
Delegation
Team motivation (leadership skill)
General management

Full Job Description

Total Health Care, Inc.
Job Class Specification/Job Description

Title: Contact Center Representative

Grade: TBD

FLSA: Non-Exempt

Financial Disclosure: May be required to file

Job Summary
Reporting to the Supervisor of the Contact Center and/or their designee, the Contact Center Representative will professionally respond to all incoming calls. After receiving the call they must efficiently address the reason for the call (such as appointments) or direct all calls to the appropriate destinations.
Contacts and interactions vary and may involve multiple constituencies such as direct interaction with THC’s executive management, community organizers, the general public, THC’s patients, physicians, colleagues, assigned staff, vendors, contractors and consultants for the purpose of providing and exchanging information.

Example of Essential Job Functions

Provides exceptional internal/external customer service to patients, staff, and outside facilities in both English and Spanish.
Schedules age-specific appointments, verifies demographic information, gathers insurance information, and obtains prior authorizations for appointments, if necessary.
Reviews patient appointment history and educates patients regarding appointment needs.
Makes the initial contact with a patient and explains the services available.
Receives and distributes all calls to appropriate destinations.
Records and delivers messages in a timely manner upon request and/or in the absence of certain personnel.
Other duties as assigned

Minimum Education, Training and Experience Required
Minimum of 2 years’ experience working with the public in a high volume atmosphere. Previous experience in a call center, healthcare setting, and/or knowledge of medical terminology preferred. Must demonstrate computer literacy and basic knowledge of Microsoft office. Ability to operate a multi-lined phone system.

Required Knowledge, Skills and Abilities
Knowledge of FQHC operations, operating principles, guidelines and bylaws. Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate THC’s vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally. Ability to communicate effectively (verbally and in writing). Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives. Ability to multi-task, prioritize and delegate as appropriate. Strong analytical, problem solving and interpersonal skills. Ability to identify, develop and implement short/long-term strategic goals and objectives. Ability to develop and maintain customer relationships; influence, build credibility and trust. Ability to think critically as well as apply critical thinking skills. Ability to: ensure and advocate for quality healthcare and services; and, lead and manage a diverse staff.

Licenses and Certifications
None

Physical Demands
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.

Ability to effectively use and operate various items of office related equipment, such as, but not limited to: personal computer, calculator, copier, and fax machine.

Ability to lift, carry, push or pull heavy objects in excess of 25lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment
Work is typically performed in an office setting or a variety of environments and conditions including offices, mechanical rooms, confined spaces, and other circumstances that include increased physical risk and exposure to adverse environmental conditions.

Designation as Essential Personnel
No

Quick Apply

Refine Your Search

customer advocate jobs in baltimore, md

Contact Center Representative

Patient Advocate

Patient Service Representative

API Technical Lead

Registered Dietician Nutritionist

Registered Nurse

Business Account Executive

Remote Licensed Mental Health Counselor

Clinical Supervisor BCBA - Part Time

Licensed Therapist or Psychologist (LCPC, LCSW, or LCMFT)

Facilities Manager

Remote Licensed Mental Health Therapist

Remote Licensed Mental Health Therapist

Director, Infectious Disease

CTO Lead Care Manager RN

Remote Licensed Mental Health Counselor

Experienced Realtor and New or Unlicensed Realtor

Case Manager (Bilingual Spanish/English) - Dundalk Support Center

Property Manager, Affordable Housing

Regional Clinical Support Specialist - BCBA

I want to receive the latest job alert for customer advocate in baltimore, md

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