Top 1180 Customer service team lead Jobs in Baltimore, Md

SUPERVISOR - Office Operations
Melwood —Baltimore, MD
- $22 - $24 an hour
- Hybrid work
- Mid-level
- Office
- 3 years
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Customer Service Representative
TAI Engineering —Elkridge, MD
- $25 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Laboratory experience
- Profit sharing
- Health savings account
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4d
Customer Service Representative
Smart Building Technologies —Owings Mills, MD
- $20 - $30 an hour
- Weekends as needed
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
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Customer Service Associate
THE UPS STORE #1162 —Baltimore, MD
- $15 - $20 an hour
- Part-time
- Background check
- Microsoft Outlook
- Organizational skills
- On-the-job training
- Flexible schedule
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(USA) Member Team Lead
Sam's Club —Catonsville, MD
- $22 - $30 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
12d
Technician - Judy Center Customer Support
Baltimore City Public Schools —Baltimore, MD
- $56,942 - $87,698 a year
- Online Application
- Microsoft Excel
- Research
- Mid-level
12d
Customer Service Representative (NON REMOTE)
Amynta Group —Baltimore, MD
- $18.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Associate
Wawa, Inc. —Baltimore, MD
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Patient Registration - Customer Service
R1 RCM, Inc. —Baltimore, MD
- $16.12 - $23.21 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
4d
Customer Service Clerk
Safeway —Baltimore, MD
- $15 - $21 an hour
- Part-time
- Fair chance
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
13d
Customer Service Associate Team Leader (Front End Support Assistant Manager)
Whole Foods Market —Columbia, MD
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
Team Lead Peer Recovery Coach
MedStar Health —Baltimore, MD
- $22.48 - $39.75 an hour
- Full-time
- Addiction Medicine
- Hospital
- Mid-level
Customer Service Specialist
Orkin —Linthicum, MD
- $20 - $25 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
1d
OFFICE SERVICES CLERK LEAD
State of Maryland - DHS - Baltimore City DSS —Baltimore, MD
- $43,537 - $56,328 a year
- Online Application
- Bilingual
- Google Workspace
- High school
- Paid parental leave
- Dental insurance
13d
Lead Client Service Specialist
Healthcare For the Homeless Inc —Baltimore, MD
- $49,691 - $53,240 a year
- Online Application
- Spanish
- CPR Certification
- BLS Certification
- Paid parental leave
- Loan repayment program
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Part-Time Customer Service Agent - BWI Airport
PrimeFlight Aviation Services Inc —Baltimore, MD
- $17 an hour
- Part-time
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
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Support Team Lead
Alliance InfoSystems LLC —Cockeysville, MD
- $31 - $47 an hour
- Overtime
- Mid-level
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
5d
Team Lead Supervisor, Customer Experience - B2C
Pandora Jewelry —Glen Burnie, MD
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
- AD&D insurance
- Paid holidays
5d

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SUPERVISOR - Office Operations

Melwood -
Baltimore, MD

Quick Apply

Job Details

$22 - $24 an hour

Qualifications

Customer communication
Company vehicle operation
High school diploma or GED

Full Job Description

INTRODUCTION:
Reporting to the Contract Manager, the Contract Supervisor oversees the operations on iScan contract(s). This role supervises all employees working on the contract(s) and regularly communicates with the Contract Manager. The Contract Supervisor acts as liaison to the customer, iScan upper management and Human Resources. This role participates in budget planning, oversight, and implementation. The Contract Manager provides exceptional customer service and implements departmental and agency policies and procedures.

Hourly Rate: $22-24 Hourly

KEY RESPONSIBILITIES:

Responsible for coordination of day-to-day operations of multiple contracts and multiple locations.

Assist Contract Manager in developing and monitoring production procedures for assigned contract(s).

Ensure that production goals outlined in contract specifications are met and established for assigned contract(s).

Ensure that quality goals outlined in contract specifications are met and established for assigned contract(s).

Supervise the activities of all subcontractors for assigned contract(s).

Assist Contract manager in monitoring compliance with all applicable agencies, state, and federal regulations.

Be able to fill in as necessary in day-to-day Imaging Tech duties required by the contract.

Oversee and provide support to team leaders regarding production workflow processes.

Provide production reports to the Contract Manager or designee as required,

Oversee and provide support to team leaders regarding accuracy rates and quality of work processes.

Conduct system audits and regular quality assurance checks; work with Team Leaders to make and implement recommendations for corrections.

Run misc. software reports as requested.

Implement department and agency policies and procedures.

Responsible for all necessary personnel documentation to be accurate and updated consistently.

Act as secondary account manager/ customer service rep for each assigned contract(s).

Responsible for monitoring the performance of all hardware and software under iScan.

Job Title: Contract Supervisor, iScan

FLSA Status: Exempt

Reports – To: Director of Operations

Maintain familiarity with maintenance agreements, serve as primary liaison for subcontractors and successful deal with maintenance issues.

Regular cleaning of equipment based on schedules and reporting.

Responsible for developing and maintaining an exceptionally good working knowledge of the hardware and software products used on each contract.

Serve as the primary point of contact between the Iscan production team and the Contract manager regarding all issues related to the operation of contracts.

Represent Iscan in a professional and courteous manner.

All other duties as assigned.

Assist the Contract manager in all aspects of finalizing jobs for delivery, including exporting batches out of scanning software, renaming files, final quality checks and other similar activities.

Maintain consistent and when necessary, proactive communication with the Contract manager on all production and quality issues at all times.

SUPERVISION EXERCIESED:

The Site Supervisor manages all employees assigned to customer location.

SUPERVISION RECEIVED:

The Site Supervisor reports to the Contract Manager assigned to the customer location.

PHYSICAL QUALIFICATIONS:

This position must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. While performing the duties of this position the employee will constantly operate a computer and other office productivity equipment. This position requires standing, moving, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, and the ability to drive agency vehicles. Frequently may be required to move/lift to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

QUALIFICATIONS:

HS Diploma or equivalent required.

5 years prior experience in contracts.

Superior Customer Service Skills.

3 years prior supervising experience.

Budgeting/ financial experience a plus.

Experience in a production environment required.

Ability to travel to multiple sites required.

Ability to relate well to staff and board members of different races, ethnicities, genders, sexual orientations, socioeconomic backgrounds, and religions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service team lead jobs in baltimore, md

SUPERVISOR - Office Operations

Customer Service Representative

Customer Service Representative

Customer Service Associate

(USA) Member Team Lead

Customer Service Representative / Customer Support Associate

Customer Service Representative

Technician - Judy Center Customer Support

Customer Service Representative (NON REMOTE)

Customer Service Associate

Patient Registration - Customer Service

Customer Service Clerk

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Team Lead Peer Recovery Coach

Customer Service Specialist

OFFICE SERVICES CLERK LEAD

Lead Client Service Specialist

Part-Time Customer Service Agent - BWI Airport

Support Team Lead

Team Lead Supervisor, Customer Experience - B2C

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