Top 1676 Director of customer service Jobs in Baltimore, Md

Director of Marketing and Communication
Harford Family House —Harford County, MD
- $70,000 - $80,000 a year
- Weekends as needed
- Marketing
- Office
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
7d
Director, Veteran Housing Services
ST VINCENT DE PAUL OF BALTIMORE INC —Baltimore, MD
- $70,000 - $79,000 a year
- Full-time
- Ability to lift 50 pounds
- Driver's License
- Bachelor's degree
Quick Apply
Director of Social Service
Carroll Park Healthcare —Baltimore, MD
- Full-time
- Skilled nursing facility
- Bachelor's degree
- Social Work
- Paid holidays
- Disability insurance
Quick Apply
Regional Director of Clinical Risk Mgmt- MMCIP
Faculty Physicians Inc. —Baltimore, MD
- $124,400 - $186,600 a year
- Clinic experience
- 3 years
- Master's degree
Quick Apply
Director Nursing Professional Development
University of Maryland Medical System —Baltimore, MD
- Full-time
- Nursing
- RN License
- Bachelor of Science
11d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
Client Service Analyst
UnitedHealth Group —Hunt Valley, MD
- $24 - $43 an hour
- Full-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
7d
Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
4d
Director of Sales - Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $92,395 - $127,441 a year
- Full-time
- 3 years
- Hotel
- Ability to lift 50 pounds
- Free parking
- Disability insurance
Director of Pre-Open Operations
Kiddie Academy —Abingdon, MD
- $125,000 - $130,000 a year
- Sales
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
Director of Security Operations
Tarian —Baltimore, MD
- $115,000 - $125,000 a year
- Full-time
- 7 years
- Ability to walk for extended periods
- Ability to climb stairs
- Wellness program
- Paid holidays
5d
Director of Operations
Valet Living LLC —Baltimore, MD
- $100,000 - $110,000 a year
- Online Application
- 7 years
- Microsoft Outlook
- Business development
- Mileage reimbursement
- Health savings account
Quick Apply
5d
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Director of the Academic Achievement Center
Baltimore City Community College —Baltimore, MD
- $90,000 - $100,000 a year
- Full-time
- 3 years
- Master's degree
- Human resources
- 401(k)
- Vision insurance
Program Director of B?more for Healthy Babies (BHB)
Family League of Baltimore —Baltimore, MD
- Full-time
- Senior level
Quick Apply
Director of Communities
THREAD INC —Baltimore, MD
- $74,100 - $111,200 a year
- Full-time
- 6 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Paid holidays
Director, Partnerships Strategy: Thrive
College Track —Baltimore, MD
- $90,000 - $165,000 a year
- Full-time
- Hybrid work
- 5 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Director of Community Outreach and Engagement
Coppin State University —Baltimore, MD
- $125,000 a year
- Online Application
- Classroom
- Management
- Doctoral degree
8d
Director of Case Management
MedStar Health —Baltimore, MD
- $58.03 - $104.12 an hour
- Full-time
- Acute care
- Nursing
- RN License
4d

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Director of Marketing and Communication

Harford Family House
Harford County, MD

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance

Qualifications

Customer communication
Teamwork
Interpersonal skills
Communications
Facebook
Instagram

Full Job Description

Job Overview

The Director of Marketing and Communication is responsible for developing, overseeing and executing all marketing and communications of Harford Family House. The incumbent will be responsible for designing, developing and distributing consistent themes, messaging and branding throughout all communications touch points, with the goal of supporting fundraising appeals and increasing awareness of the issue of homelessness and the role HFH plays in addressing the need in Harford County. This position is a member of the expanded leadership team and will participate in monthly meetings. This position is also expected to support the overall operation of Harford Family House when needed. Certain tasks may be asked that do not fall into the essential functions of this job.

Essential Functions

1. Manage Marketing and Communications Projects and Strategies

a. Create and manage a comprehensive Marketing and Communications strategy to ensure a cohesive HFH brand and voice

b. In collaboration with departmental leadership, develop, prioritize and execute specific marketing and communication plans that serve the goals and function of each area of the organization

c. Develop and manage cohesive organizational marketing and communications calendar to direct the flow and timing of print and digital media vehicles, including emails, video, social media, annual impact report, print collateral, signage, graphics and more

d. Oversee email communication strategy, ensure high quality email communications content, manage communications calendar and email list development

e. Develop strategy and equitable process to gather client stories. Directly connect with clients on a frequent basis to create strength-based stories. Facilitate the circulation of client success stories across multiple platforms in a way that respectfully highlights the client and is sensitive in how we portray their identities

2. Manage Media and Press Relations

a. Prepare media kits, organize press conferences, write press releases and write speeches for the leadership team as needed

b. Build relationships with media and press outlets, pitch stories to the media and support crisis or emergency communications situations

3. Manage HFH Online Presence

a. Manage HFH Website- make content and format updates through WordPress, enforce conventions and standards. Manage website backend developer contract and serve as website administrator

b. Design and orchestrate a lively social media presence strategy (Instagram, Facebook, Twitter, LinkedIn, etc.) to increase public awareness, donor acquisition and stewardship.

d. Steward HFH online community- orchestrating thoughtful responses to feedback and monitoring comments on platforms to ensure alignment with organizational values

e. Measure and track campaign effectiveness and digital properties

4. Maintain HFH Brand Identity

a. Champion the HFH brand, linguistic and visual identity; equip staff, board and volunteers to use the brand according to branding guidelines

b. Uphold and update agency core messaging, language and writing style standards across print and online program and development materials

c. Collaborate with Development and Program staff to write and edit as needed, all public-facing content

d. Develop, design and produce marketing collateral for the organization (for both fundraising and programmatic goals) and ensure consistency across the organization

e. Identify key audiences and messages, understand all existing and new programs and create consistent messaging in alignment with brand strategy

f. Monitor competitors, be aware of changes in the homelessness services landscape and news, understand challenges faced by our client demographic

5. Manage department budget and deliver on budget related goals and deliverables

Technical/Job Competencies

1. Excellent verbal and written communication skills, and the ability to interact professionally and comfortably with individuals at all levels

2. Strong ability to present professionally and accurately with excellent proof reading

3. Excellent at planning, prioritizing and implementation; problem solves at a highly developed level

4. Ability to work on multiple projects simultaneously while managing deadlines

5. Knowledge of fundamentals of marketing, communications and public relations

6. Proficiency in digital content development including photography and video production

7. Proficiency with WordPress and ability to manage website content updates

8. Proficiency with graphic design principles and application including Canva and the Adobe Creative Suite

9. Familiarity with business applications of social media platforms and social scheduling tools

Behavioral Competencies

1. Ability to maintain positive mindset and a pleasant disposition when representing HFH

2. Self-motivated and proactive

3. Ability to maintain professionalism, confidentiality and integrity, at all times

4. Commits to exceeding expectations

5. Maintains flexible and collaborative work ethic

6. Adhere to all Standards of Conduct from the HFH Employee Handbook

Physical Demands
This is a mostly sedentary position, sitting for long periods of time. Standard office working conditions. Bending, stooping and reaching may be needed for office files and cabinets. Ability to lift up to 25lbs of office and event supplies. Finger dexterity needed for computer data entry.

Travel/Schedule

This Job may occasionally travel regionally using a personal vehicle. Standard daytime work schedule Monday to Friday. Some weekends and evenings required for events.

Required Education and Experience

1. 5-7 years of relevant professional experience in communications and/or marketing; preferably in a nonprofit organization

2. Bachelor’s degree in a related field, such as marketing, digital media, journalism, public relations or communications

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Experience:

Supervisory: 5 years (Preferred)
Marketing and Communication: 5 years (Preferred)

Ability to Relocate:

Harford County, MD: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

director of customer service jobs in baltimore, md

Director of Marketing and Communication

Director, Veteran Housing Services

Director of Social Service

Regional Director of Clinical Risk Mgmt- MMCIP

Director Nursing Professional Development

Customer Service Advocate I (Remote)

Client Service Analyst

Sr. Manager, Customer Care (Call Center)

Director of Sales - Hotel - Maryland

Director of Pre-Open Operations

Director of Security Operations

Director of Operations

Customer Service Advocate II (West Baltimore In-Office)

Director of the Academic Achievement Center

Program Director of B?more for Healthy Babies (BHB)

Director of Communities

Director, Partnerships Strategy: Thrive

Customer Service Advocate II (In-Office)

Director of Community Outreach and Engagement

Director of Case Management

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