Overview:
We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.
EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected annualized salary for this position is: $104,215.00 to $173,692.00. Additional compensation may be possible based on experience and skills.
We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.
Responsibilities:
The Fraud Risk Manager manages the operations of the fraud investigations department and the supervision of its staff. They develop policies and procedures to prevent fraud activities and to recover incurred losses. This position identifies weaknesses in current control processes and recommends enhancements. They collaborate investigations with appropriate business partners and local, state, and federal authorities. The Fraud Risk Manager plays a critical role in developing, implementing, and managing fraud prevention and detection strategies across the organization. Responsible for identifying, preventing, and investigating fraudulent activities to safeguard the company's assets and interests. This role works closely with cross-functional teams and collaborates with internal and external stakeholders to ensure the effectiveness of fraud management initiatives.
Major Duties and Responsibilities:
-
Provide second-line oversight of fraud-related programs including check fraud, ACH fraud, wire fraud, identity theft, account takeover (ATO), elder financial exploitation, and new account fraud.
-
Independently assess and challenge the effectiveness of first-line fraud detection, prevention, and investigation activities across all banking channels (retail, commercial, digital, and card).
-
Maintain and continuously enhance the enterprise Fraud Risk Management Policy and supporting standards and procedures.
-
Conduct periodic fraud risk assessments to identify emerging threats, control gaps, and areas of heightened risk exposure.
-
Serve as a subject matter expert during regulatory examinations, internal audits, and third-party reviews related to fraud risk management.
-
Monitor evolving regulatory guidance (FFIEC, CFPB, OCC, FDIC, Federal Reserve) and assess impact on the Bank's fraud program.
-
Design and present fraud risk reporting to senior management, risk committees, and the Board as appropriate.
-
Analyze fraud trends, loss data, and industry intelligence to proactively identify and communicate emerging risks /material issues.
-
Partner with first-line fraud operations, BSA/AML, cybersecurity, legal, and technology teams to ensure an integrated approach to financial crimes and fraud risk management.
Evaluating existing Verafin fraud agents against existing fraud tools to determine which fraud tool is more efficient. -
Create MRM documentation for all active fraud agents and conduct quarterly monitoring of the efficiency of the fraud agents.
-
Collaborate with the Verafin administrator to conduct annual tuning of the Verafin fraud agents.
-
Collaborate with other financial institutions and/or law enforcement regarding the recovery of assets and identification of suspects.
-
Conduct fraud investigations: Interviewing victims, documenting findings, and collaborating with various internal units to make an investigative determination.
-
Support the fraud vendor management process, including oversight of third-party fraud tools and platforms.
-
Manage Fraud Investigation staff and the daily operations of the team. Provide training and awareness to staff on fraud risk trends, policies, and controls as well as deepening training of their roles as required. Ensure the work production, timeliness and accuracy of the team. Make employment and performance recommendations as well as complete performance reviews and manage staff leave.
-
Qualifications:
Requirements:
-
Bachelor’s Degree in Arts/Sciences (BA/BS) in criminal justice, business administration, finance, or a related field
-
8 years experience in fraud risk management, financial crimes compliance, or a related field within a financial institution
-
3 years people management/supervisory experience
-
Experience with Verafin or other fraud tracking software
-
Proficient knowledge of fraud typologies across multiple banking products and channels.
-
Working knowledge of applicable regulatory frameworks (FFIEC, Regulation E, Regulation CC, BSA/AML).
-
Ability to challenge and influence first-line stakeholders constructively.
-
Proficient written and verbal communication skills, including experience presenting to senior leadership.
-
Independent judgment and intellectual curiosity
-
Risk-based thinking and analytical rigor
-
Leadership presence and confidence in challenging the status quo
-
Collaborative leadership and cross-functional influence
Preferences:
-
Advanced degree or certification in fraud examination or risk management
-
Experience at a regional bank with assets between $5B–$30B
-
CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), CFCS, and/or CRCM or similar certification
-
Attention to detail with the ability to see the big picture
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.
