Top 13 Help desk lead Jobs in Baltimore, Md

COMPUTER NETWORK SPECIALIST LEAD
State of Maryland - MDH Infectious Disease & Environmental Hlth Svcs —Baltimore, MD
- $87,253 - $112,878 a year
- Online Application
- Military
- Mid-level
- Office
6d
Cyber IT Specialist – 1st Shift Lead
Peraton —Beltsville, MD
- $80,000 - $128,000 a year
- Mid-level
- Bachelor's degree
- 1 year
- Health savings account
- Paid holidays
11d
Operations Support Center Lead
Maximus —Annapolis Junction, MD
- $110,000 - $135,000 a year
- On call
- 5 years
- Travel
- Mentoring
- Paid holidays
- Disability insurance
Cyber IT Specialist Lead – 3rd Shift Lead
Peraton —Beltsville, MD
- $86,000 - $138,000 a year
- Mid-level
- Bachelor's degree
- In-person
- Health savings account
- Paid holidays
3d
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Program Manager/Training Lead
Contact Government Services, LLC —Baltimore, MD
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Support & Field Services Lead - Hybrid (Baltimore - Towson)
Klik Solutions, LLC —Baltimore, MD
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Data entry
- Paid time off
Quick Apply
Availability Manager Lead
MANTECH —Annapolis Junction, MD
- Full-time
- Laboratory
- Management
- Mid-level
6d
Service Desk Team Leader
BRICK BODIES FITNESS SERVICES INC —Timonium, MD
- $16.50 - $20.00 an hour
- Part-time
- CPR Certification
- Inventory management
- BLS Certification
Transportation Management Systems Team Leader
JOHN S CONNOR INC —Glen Burnie, MD
- $55,000 - $67,000 a year
- Hybrid work
- Classroom
- Office
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Training Lead-Truss
Alpine —Baltimore, MD
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel

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Cyber IT Specialist – 1st Shift Lead
Peraton —Beltsville, MD
Provide comprehensive service restoration support, including implementing corrective actions on documented/known issues, escalating unresolved issues for…
$80,000 - $128,000 a year
11d

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Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
3+ years of IT support or help desk experience, with demonstrated progression from general troubleshooting to more complex technical problem-solving.
$59,000 - $69,000 a year
Technology Solution Center Analyst Lead
PNC Financial Services Group —Columbus, OH
Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.
$41,250 - $68,750 a year
6d

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COMPUTER NETWORK SPECIALIST LEAD

State of Maryland - MDH Infectious Disease & Environmental Hlth Svcs
Baltimore, MD

Apply Now

Job Details

Full-time
$87,253 - $112,878 a year
6 days ago

Qualifications

Systems integration
Network planning
Hardware maintenance
Programming languages
Computer hardware
Hardware support
WAN
Software development
Network infrastructure management
Telecommunications data network configuration
IT department experience

Full Job Description

GRADE

LOCATION OF POSITION

MDH Office of Enterprise Technology (OET)

1223 Pratt Street

Baltimore, MD 21223

Main Purpose of Job

The main purpose of this full-time position will be to perform information technology support functions assigned to the Service Desk Team within OET. This position will also provide leadership and operational support to the HQ servicedesk team by assisting the supervisor and Metro Regional Manager, ensuring SLA compliance, staff development, and improved customer service.

MINIMUM QUALIFICATIONS

Experience: Three years and six months of experience, two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes:

1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.

3. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

4. Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should possess:

A Bachelor's degree in an IT-related field
Experience performing information technology support functions or working in an IT-related field
Experience providing leadership and operational support to a team by assisting the supervisor in ensuring SLA compliance, staff development, and improved customer service

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

Complete applications must be submitted by the closing date. Information submitted after this date will not be added.

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or [email protected].

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

Apply Now

Refine Your Search

help desk lead jobs in baltimore, md

COMPUTER NETWORK SPECIALIST LEAD

Cyber IT Specialist – 1st Shift Lead

Operations Support Center Lead

Cyber IT Specialist Lead – 3rd Shift Lead

Infrastructure Service Lead - TS/SCI with Polygraph

Program Manager/Training Lead

Support & Field Services Lead - Hybrid (Baltimore - Towson)

Availability Manager Lead

Service Desk Team Leader

Transportation Management Systems Team Leader

Training Lead-Truss

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GRADE

LOCATION OF POSITION

Main Purpose of Job

MINIMUM QUALIFICATIONS

DESIRED OR PREFERRED QUALIFICATIONS

SELECTION PROCESS

BENEFITS

FURTHER INSTRUCTIONS

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