Top 24 Hotel front desk manager Jobs in Baltimore, Md

Assistant Front Office Manager
Marriott Baltimore Inner Harbor —Baltimore, MD
- $24 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Front Office Mgr
Doubletree BWI —Linthicum Heights, MD
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
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Front Office Manager
Crescent Hotels & Resorts LLC —Baltimore, MD
- 3 years
- Hotel
- Training & development
- 401(k) matching
- Employee discount
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Hotel Assistant Front Desk Manager
Renaissance Baltimore Harborplace Hotel —Baltimore, MD
- $64,000 - $68,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Front Desk Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Supervisor
Gulph Creek Hotels —Baltimore, MD
- $20 an hour
- Weekends as needed
- Research
- Mid-level
- Residential
Quick Apply
12d
Rooms Controller
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Part-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Guest Services Supervisor
Delta by Marriott Baltimore North —Baltimore, MD
- $22 - $23 an hour
- Weekends as needed
- Bilingual
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
3d
Night Audit
Hampton Inn, Baltimore/White Marsh —White Marsh, MD
- $18 an hour
- Overnight shift
- Spanish
- English
- Hotel
- On-the-job training
Quick Apply
Assistant General Manager
Marriott International, Inc —Bowie, MD
- $75,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Health insurance
- Paid time off
3d
General Manager
Marriott International, Inc —Annapolis, MD
- $125,000 - $135,000 a year
- Full-time
- Residential
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Reservations Agent
The Ivy Hotel —Baltimore, MD
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
7d
Rooms Operations Manager
Marriott International, Inc —Baltimore, MD
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
2d
Front Desk Night Audit Part Time OVERNIGHT FRIDAY & SATURDAY REQUIRED.
Residence Inn Columbia —Ellicott City, MD
- $21 an hour
- Part-time
- Writing skills
- No experience needed
- English
Quick Apply
Guest Service Agents (Full-Time)- Live Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $17 an hour
- Full-time
- Writing skills
- 3 years
- Hotel
- Free parking
- Disability insurance
1d
Night Auditor
Hampton Inn Baltimore Downtown Convention Center —Baltimore, MD
- $17.25 an hour
- Overnight shift
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Gust Service Manager / Admin Assistant
Holiday Inn Express —Elkridge, MD
- From $40,000 a year
- Overnight shift
- Sales
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
Assistant General Manager
Springhill Suites Annapolis —Annapolis, MD
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agents - Live Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $17 an hour
- Part-time
- Writing skills
- 3 years
- Hotel
- Free parking
- Disability insurance
Night Auditor
Studio 6 Suites | Catonsville, MD —Catonsville, MD
- From $15.50 an hour
- Overnight shift
- Management
- Word processing
- Windows
Quick Apply

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Assistant Front Office Manager

Marriott Baltimore Inner Harbor -
Baltimore, MD

Quick Apply

Job Details

Full-time
$24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

Computer operation
Customer communication
High school diploma or GED
Cash register operations
Property management systems (PMS)
Computer skills

Full Job Description

About Us

Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities—allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you’ll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we’re committed to supporting you every step of the way, both professionally and personally.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $24.00 - $24.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
Implement company and franchise programs.
Prepare forecasts and reports and assist in the development of the Rooms Division budget.
Monitor and maintain the front office systems and equipment to ensure their optimum performance.
Track guest satisfaction surveys and maximize usage of the guest response tracking system.
Provide training for entry level associates and supervisors.
Develop and implement controls for expense management.
Utilize labor management tools to schedule and control labor costs.
Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
Communicate both verbally and in writing to provide clear direction to staff.
Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Maintain all front desk related equipment and a par stock of supplies.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience:

Minimum 1 year of front desk experience.
High School diploma or equivalent required.
Hotel experience preferred.

Knowledge, Skills and Abilities

Proficient with PMS system and computer literacy a must.
Advanced knowledge of brand’s reward program.
Able to handle cash and credit transactions.
Maintain a professional appearance and manner at all times.
Must possess thorough knowledge of all front office operations and individual job requirements.
Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Able to manage multiple tasks at all times and have excellent organizational skills.
General knowledge of local area attractions and transportation.
Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
Able to observe and detect signs of emergency situations.
Able to establish and maintain effective working relationships with associates and customers.
Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Quick Apply

Refine Your Search

hotel front desk manager jobs in baltimore, md

Assistant Front Office Manager

Front Office Mgr

Front Office Manager

Hotel Assistant Front Desk Manager

Front Desk Supervisor

Front Desk Supervisor

Rooms Controller

Guest Services Supervisor

Night Audit

Assistant General Manager

General Manager

Reservations Agent

Rooms Operations Manager

Front Desk Night Audit Part Time OVERNIGHT FRIDAY & SATURDAY REQUIRED.

Guest Service Agents (Full-Time)- Live Hotel - Maryland

Night Auditor

Gust Service Manager / Admin Assistant

Assistant General Manager

Guest Service Agents - Live Hotel - Maryland

Night Auditor

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