Top 23 Inbound call center representative Jobs in Baltimore, Md

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Medical Transportation Management (MTM, Inc.) —Baltimore, MD
- $21 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Paid holidays
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Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Call Center Representative
PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLC —Fulton, MD
- $21 - $23 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Mileage reimbursement
- Health savings account
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Inbound Sales Representative (Remote/Eastern Time)
A Place for Mom —Baltimore, MD
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Contact Center Representative
Freedom Federal Credit Union —Bel Air, MD
- $19.38 - $29.06 an hour
- Weekends as needed
- Finance
- High school diploma or GED
- US work authorization
- AD&D insurance
- Paid holidays
Quick Apply
Call Center Representative
Home Genius Exteriors —Glen Burnie, MD
- $17.50 an hour
- Weekends as needed
- Entry level
- Paid training
- Health insurance
Quick Apply
3d
Manager, Member Service Center
Johns Hopkins Credit Union —Baltimore, MD
- $73,807.76 - $92,259.70 a year
- Full-time
- Hybrid work
- 3 years
- Bachelor's degree
- Senior level
Quick Apply
Antwerpen Toyota Service Call Center
Antwerpen Clarksville Autopark —Clarksville, MD
- $15 - $22 a month
- Full-time
- Dealership
- High school diploma or GED
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Jacks Small Engines —Forest Hill, MD
- $18 an hour
- Urgently hiring
- Bilingual
- Sales
- Windows
- Paid holidays
- Health insurance
Quick Apply
Contractor Support Representative (French/English)
Cisive —Annapolis, MD
- Full-time
- Background check
- English
- Mid-level
Quick Apply
Insides Sales Representative (Moving Consultant)
TWO MEN AND A TRUCK® —Columbia, MD
- $17 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Opportunities for advancement
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Sales Representative – Uncapped Commission
TWO MEN AND A TRUCK® —Columbia, MD
- $17 - $25 an hour
- Full-time
- Bilingual
- Computer literacy
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
Representative, Customer Experience (Bilingual - French)
Pandora Jewelry —Glen Burnie, MD
- $22 - $26 an hour
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
- Dental insurance
4d
Sales Lead Coordinator / Dispatch
ARS-Rescue Rooter —Laurel, MD
- $21 - $25 an hour
- Full-time
- Computer literacy
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
8d
Inside Sales Rep
Service Tire Truck Centers —Arbutus, MD
- Full-time
- Computer literacy
- Conflict management
- Warehouse
Quick Apply

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HVAC Customer Care Specialist
Amazing Heating and Air Conditioning, Inc. —Baltimore, MD
Participate in an on-call rotation, working in coordination with the answering service to ensure urgent customer needs are addressed. Pay: *$19-$22 hourly.
$19 - $22 an hour
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2d
Hiring Signs and Graphics Professionals - Customer Success Specialist
FASTSIGNS of Owings Mills —Owings Mills, MD
This is not a design position, however, we have found an undergrad degree in design is extremely helpful in customer facing roles. Strong math and XLS skills.
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Enrollment Administrator - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Columbus, OH
Call Management: Handle a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates.
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Call Center Representative
Zolidco —Columbus, OH
Handle inbound and outbound customer calls professionally. Previous experience in customer service, retail, hospitality, or a call center environment is a plus…
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Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Municipal Employees Credit Union of Baltimore, Inc. -
Baltimore, MD

Quick Apply

Job Details

Full-time
$20.00 - $24.13 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Communication skills
Entry level

Full Job Description

DEPARTMENT SHIFT

Monday - Friday: 3rd shift 10:10am -7pm

Rotating Saturdays (mandatory): 9:00 AM - 1:00 PM

MECU CREDIT UNION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.

MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative (ASR) I.

This is a full-time position located in downtown Baltimore, MECU Credit Union subsidizes a portion of parking or MTA. Must successfully complete an electronic assessment.

POSITION SUMMARY

Account Services Representative I

Under general supervision, projects a professional company image through telephone interactions with members. Answer incoming calls from members to provide information in response to inquiries about products and services and to handle and answer questions over the telephone. This individual must have excellent phone and communication skills.

Account Services Representative II

With moderate supervision projects a professional company image through telephone interactions with members. Answers incoming calls from members to provide information in response to inquiries about products and services. Investigates and resolves complaints and problems pertaining to account status and MECU products and services. Effectively cross sells MECU products and services. Must demonstrate excellent phone and communication skills.

POSITION-SPECIFIC COMPETENCIES

Member (Coworker) Service

Develops positive relationships by listening carefully and respectfully. Makes and fulfills commitments to resolve member/coworkers issues. Demonstrates sensitivity to the member's/coworker's sense of urgency. Follows up to ensure that members/coworkers are satisfied with both the process and the outcome.

Routine Account-Related Inquires

Determines members specific account needs in the course of member contact. Works with branches and departments within the Credit Union to resolve member concerns. Answers member inquiries regarding various credit union services and products. Confers with management regarding account and service problems outside standard operating guidelines to obtain a decision on how best to handle specific situations.

Member Issue Resolution

Research and resolve member problems, acting as the member liaison between other departments when necessary.

Products/Service Knowledge

Possesses current knowledge of all key products and services. Understands the benefits and constraints associated with these products and services. Utilizes knowledge to meet member needs and gain a competitive advantage.

Cross-Sell Products

Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards.

Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time.

EDUCATION

High School Diploma (general studies) – Required
General Education Degree (GED) – In Lieu of H.S. Diploma

EXPERIENCE

ASR I – Twelve (12) months Call Center – Required
ASR I – One (1) year Member/Customer Service – Required
ASR II – Eighteen (18) months Call Center – Required
ASR II – One (1) year Member/Customer Service – Required

QUALIFICATIONS

Strong computer application skills.
Strong oral/written communication skills.
Must be results oriented.
Quick learner and motivated to be a consistent performer.
Attendance and punctuality are a must.

COMPENSATION

Salary Range per hour, depending on experience and qualifications

Account Services Representative I - $20.00- $21.59
Account Services Representative II - $21.00- $24.13

BENEFITS at MECU CREDIT UNION

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

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Refine Your Search

inbound call center representative jobs in baltimore, md

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Customer Service Representative

Virtual Service Representative (Call Center, on site) - Part Time

Call Center Representative

Inbound Sales Representative (Remote/Eastern Time)

Contact Center Representative

Call Center Representative

Manager, Member Service Center

Antwerpen Toyota Service Call Center

Customer Service Representative

Contractor Support Representative (French/English)

Insides Sales Representative (Moving Consultant)

Sales Representative – Uncapped Commission

Representative, Customer Experience (Bilingual - French)

Sales Lead Coordinator / Dispatch

Inside Sales Rep

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