Top 83 Intake representative Jobs in Baltimore, Md

Crisis Response Shift Supervisor
TurnAround, Inc. —Towson, MD
- $24 - $28 an hour
- Weekends as needed
- Bilingual
- Background check
- Writing skills
- Health insurance
- Dental insurance
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Youth Care Professional
Everstand —Baltimore, MD
- $17.50 - $23.13 an hour
- Weekends as needed
- Background check
- Spanish
- Microsoft Excel
- Mileage reimbursement
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Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
MEDICAL CARE PROGRAM ASSOCIATE I (REPOST)
State of Maryland - Maryland Department of Health —Baltimore, MD
- $52,121 - $72,989 a year
- Online Application
- Office
- Administrative experience
- High school diploma or GED
Client Service Representative
Healthcare For the Homeless Inc —Baltimore, MD
- $17 - $19 an hour
- Full-time
- Spanish
- Writing skills
- HIPAA
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Medicaid Specialist
West Baltimore PACE Community Coalition LLC —Baltimore, MD
- $60,000 - $65,000 a year
- Full-time
- Customer service
- Mid-level
- Databases
- Opportunities for advancement
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Family Advocate
ST VINCENT DE PAUL OF BALTIMORE INC —Baltimore, MD
- $23.50 - $26.00 an hour
- Weekends as needed
- Classroom
- Experience working with individuals with disabilities
- Writing skills
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Front Desk Representative (Part Time)
Clearway Pain Solutions —Timonium, MD
- $17 - $19 an hour
- Part-time
- Organizational skills
- 1 year
- Reliable transportation
- AD&D insurance
- Disability insurance
Quick Apply
Residential Re-Entry Administrative Assistant
Volunteers of America Chesapeake and Carolinas —Baltimore, MD
- $21 - $23 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
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Leave Specialist - REMOTE
Ryder System —Annapolis, MD
- $55,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Talent Acquisition Recruiter-Baltimore
Intralox —Baltimore, MD
- $61,100 - $163,400 a year
- Marketing
- Mid-level
- Bachelor's degree
- AD&D insurance
- Disability insurance
2d
Community Health Worker (SDoH) *Baltimore
Maryland Care Management Inc —Baltimore, MD
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
13d
Customer Engagement Rep
PINE ENVIRONMENTAL SERVICES LLC —Glen Burnie, MD
- $20 - $23 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Community Outreach Liaison
Blossom ABA Therapy —Baltimore, MD
- $55,000 - $70,000 a year
- Full-time
- Marketing
- Mid-level
- Driver's License
Quick Apply
6d
Residential Re-Entry Security Specialist (Part-time Sat & Sun)
Volunteers of America Chesapeake and Carolinas —Baltimore, MD
- $21 an hour
- Overtime
- Bilingual
- Microsoft Word
- Background check
- COVID-19 protective measures
- Paid holidays
Quick Apply
FOIA Analyst
Contact Government Services, LLC —Baltimore, MD
- $75,000 - $125,000 a year
- Full-time
- Remote
- 6 years
- English
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Community Health Worker (SDoH) *Central MD
Maryland Care Management Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
13d
Call Center Representative
PRECISION ORTHOPEDICS AND SPORTS MEDICINE LLC —Fulton, MD
- $21 - $23 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Organizational skills
- Mileage reimbursement
- Health savings account
Quick Apply
Medical Equipment Operations Customer Service
Rotech Healthcare Inc. —Glen Burnie, MD
- $21 - $24 an hour
- Full-time
- Background check
- Clean driving record
- Microsoft Excel
Quick Apply
YMU Program Coordinator
United Way of Central MD —Baltimore, MD
- $65,000 a year
- Weekends as needed
- Background check
- Spanish
- Microsoft Excel
Quick Apply
11d

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Crisis Response Shift Supervisor

TurnAround, Inc. -
Towson, MD

Quick Apply

Job Details

Full-time
$24 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance

Qualifications

Computer operation
Staff supervision
Trauma-informed care
Team supervision
Experience working with trauma survivors
Writing skills
Social service program staff supervision
Domestic violence situation handling
High school diploma or GED
Working with survivors of violence
Driver's License
Supervising experience
Bachelor's degree
Domestic violence intervention
Video conferences (communication methods)
Crisis intervention counseling

Full Job Description

Job Title: Crisis Response Shift Supervisor

Department: Crisis Response

Reports To: Program Manager

Location Type: In Person

Location: TBD (City or County Office Site)

SUMMARY

The Crisis Response Shift Supervisor is responsible for providing oversight for the implementation TurnAround’s 24/7 helpline and emergency shelter services to people impacted by intimate partner violence, sexual violence, and human trafficking. The Crisis Response Shift Supervisor will carry out the mission and goals of TurnAround and ensure that services to callers and survivors are provided in a trauma-informed and responsive manner.

CLASSIFICATION: Hourly, Full Time, Essential

SALARY RANGE: $24 per hour (based on education and experience)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervise a team of crisis response coordinators and case manager positions.
Ensure the smooth operation of day-to-day helpline and emergency shelter services.
Participate in hiring and training practices for the program.
Create the monthly schedule and coordinate coverage to prevent staffing gaps.
Provide direct coverage and back up support when needed to answer the helpline and complete emergency shelter duties.
Participate in triage and troubleshooting efforts of the helpline.
Facilitate monthly team meetings with the Crisis Response Team.
Provide individual supervision and support to the Crisis Response Team based on their schedule.
Regular review of documentation in database for the Crisis Response Program for quality assurance.
Coordinate and conduct shelter room checks for those in services.
Support delivery or pick up food, basic needs, and other emergency shelter essentials.
Collaborate with shelter partners to ensure survivors are appropriately sheltered and supported.
Collaborate with internal staff and external partners to ensure effective trauma informed care is provided to survivors.
Assist with data collection requests, internal and external reporting, and grant reporting.
Collaborate with the intake team, clinical team, and crisis response case manager to ensure sheltered survivors receive clinical shelter assessments, case management sessions, and follow-up appointments.
Support stocking, inventory, and organization of emergency pantries.
Carry out other duties and initiatives as assigned.

ADDITIONAL DUTIES

Changes to programming could be made based on the agency's strategic plan priorities or funding initiatives to better serve and support survivors through crisis response. Staff members will be provided with information, ample notice, and training for any changes prior to implementation.

MINIMUM QUALIFICATIONS

High School Diploma or equivalency considered minimum with additional relevant work experience. Bachelor’s degree in human service-related field preferred.
At least 3 years-experience working with survivors of intimate partner violence, sexual violence, and human trafficking preferred. Will accept experience in mental health, substance treatment, or homeless services fields.
At least 2 years of supervisory experience of staff in a related field.
Advocacy, counseling, or crisis intervention experience.
Experience with crisis hotlines, shelters or grassroot services preferred.
Ability to pass required background checks.

LANGUAGE SKILLS

Possess professional demeanor and exhibit exceptional teamwork orientation with good written/oral communication skills.
Possess effective communication skills when communicating with community partners.
Demonstrate person first and person-centered language skills.
Ability to communicate in a manner that empowers survivors, supportive, and trauma informed.
Strong written skills. Ability to write clear and concise emails, documentation, and correspondence.
Bilingual people are highly encouraged to apply.

REASONING ABILITY

Possess critical thinking skills and judgment when guiding the Crisis Response Team and when to seek assistance from, Program Manager, Clinical Director, or other roles as needed.
Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.

TECHNICAL SKILLS

Proficient computer skills to operate email, Internet, Microsoft Office, and ability to navigate database system programs and phone software.
Ability to learn and navigate technology used at the sites, i.e.: security systems, video conferencing devices, etc.
Ability to plan, schedule, and organize work independently.
Ability to handle and work through crisis and emergencies.
Possess critical thinking skills and judgment on when to seek Program Manager, Clinical Director or other roles for assistance.

HOURS: Position supports essential services that operate 365 days a year. Position is expected to work during holidays and during office closure. Position is eligible for approved leave following the agency’s policies. The position is paid hourly, consists of working mostly daytime hours 9am-5pm, but can also work an approved schedule of 10am-6pm, 11am-7pm for example, to ensure day shift and after-hour shift are supported.

WORK ENVIRONMENT

TurnAround’s Helpline and Emergency Shelter Services are considered essential programming that must operate 24/7, 365 days each year. These services continue to operate during holidays, agency closures, inclement weather, etc.

Work for this position is conducted in a variety of settings including TurnAround office locations, and at shelter locations in the Baltimore City and Baltimore County area. All positions must attend supervision and training outside of regularly scheduled shift hours.

The position is exposed to the possibility of vicarious trauma and victim trauma response by working with residents impacted by intimate partner violence, and sexual violence. Other exposure risks include narcotics, alcohol, pests, and of Bloodborne Pathogens. Must be accessible via phone to staff, contractors, and volunteers during shifts. Must have availability and flexibility to respond in person when on shift to emergencies at the shelter sites and transitional house when necessary, including after hours and weekends.

TRAVEL

Local travel is expected. Reliable transportation and possession of a vehicle is necessary as travel between the shelter placement locations and to the TurnAround offices is required.

CERTIFICATES, LICENSES, REGISTRATIONS

Not Applicable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The position is required to physically inspect rooms at the shelter locations. Assistance with lifting items such as groceries and toiletries for shelter clients.

Routine office mobility.
Occasional lifting of boxes or items up to 25 lbs. and loading them on and off carts and in and out of vehicle.
Ability to stay awake and alert when monitoring after hours shifts.
Sustained posture in a seated position for prolonged periods of time.
Must have a valid driver’s license and provide a personal vehicle.

TurnAround, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pay: $24.00 - $28.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Working with survivors of IPV, SV, and HT: 3 years (Required)
Supervisory experience of staff in a related field: 2 years (Required)
Advocacy, counseling, or crisis intervention: 3 years (Required)
Crisis hotlines, shelters or grassroot services: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

intake representative jobs in baltimore, md

Crisis Response Shift Supervisor

Youth Care Professional

Virtual Service Representative (Call Center, on site) - Part Time

MEDICAL CARE PROGRAM ASSOCIATE I (REPOST)

Client Service Representative

Medicaid Specialist

Family Advocate

Front Desk Representative (Part Time)

Residential Re-Entry Administrative Assistant

Leave Specialist - REMOTE

Talent Acquisition Recruiter-Baltimore

Community Health Worker (SDoH) *Baltimore

Customer Engagement Rep

Community Outreach Liaison

Residential Re-Entry Security Specialist (Part-time Sat & Sun)

FOIA Analyst

Community Health Worker (SDoH) *Central MD

Call Center Representative

Medical Equipment Operations Customer Service

YMU Program Coordinator

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