Top 1494 Quality service representative Jobs in Baltimore, Md

Patient Access Associate I (Full-time, 3:00pm-11:30pm)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
7d
ADMINISTRATOR I (Appeals & Grievance Administrator)
State of Maryland - MD Health Benefit Exchange —Baltimore, MD
- $67,309 - $106,155 a year
- Online Application
- High school
- Military
- Office
10d
Patient Access Associate II (Part-time Night Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
8d
Patient Access Associate I (Part-time Day Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- Computer literacy
- HIPAA
8d
Patient Guest Relation Rep (FT 11am-7:30pm with rotating weekends 12:30pm-9:00pm)
MedStar Health —Baltimore, MD
- $18.00 - $29.74 an hour
- Full-time
- Hospital
- Computer literacy
- High school diploma or GED
Host/Hostess
MedStar Health —Baltimore, MD
- $18.40 - $29.74 an hour
- Full-time
- Hospital
- Computer literacy
- No experience needed
7d
Patient Access Associate II
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
2d
Customer Service Representative - Remote
Power Finance Texas —Baltimore, MD
- $20 - $25 an hour
- Full-time
- Remote
- Spanish
- English
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
2d
Patient Service Representative
Advanced Radiology —Baltimore, MD
- $18 - $23 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
8d
Sr. Records Management Program Manager
Abaco Strategy LLC —Fort Meade, MD
- $135,000 - $140,000 a year
- Full-time
- Office
- US work authorization
- Military encouraged
- Health savings account
- Health insurance
Quick Apply
In-Home Sales Representative
Peak Custom Remodeling Corporation —Odenton, MD
- $90,000 - $180,000 a year
- Full-time
- Mid-level
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Technology Systems Designer - RCDD Required
Convergent Technologies Design Group —Towson, MD
- $100,000 - $140,000 a year
- Full-time
- Office
- 3 years
- Team management
- Health savings account
- Paid holidays
Quick Apply
Paving Superintendent
Gray & Son, Inc. —Lutherville-Timonium, MD
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
9d
Outside Sales Representative
American Standard Home Services —Maryland
- $96,000 - $250,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Flexible schedule
Quick Apply
Inside Sales Representative
CARCHEX —Cockeysville, MD
- $31,200 - $42,000 a year
- Full-time
- Dealership
- Customer service
- In-person
- Free parking
- Paid training
Quick Apply
Delivery Driver
Rudolph Office Supply —Elkridge, MD
- $20 - $22 an hour
- Online Application
- Background check
- Clean driving record
- Computer literacy
- AD&D insurance
- Paid holidays
Sales Representative
Roofing Pups —Baltimore, MD
- $85,000 - $120,000 a year
- 8 hour shift
- Mid-level
- In-person
- Paid training
- Fuel card
Quick Apply
Outside Sales Representative - W2, Paid Training!
Westshore Home —Towson, MD
- Up to $200,000 a year
- Full-time
- Background check
- Spanish
- Clean driving record
- Paid training
- Health savings account
Quick Apply
Program Manager, Human Trafficking Services (2 Years Experience Required)
TurnAround, Inc. —Howard County, MD
- $65,000 - $70,000 a year
- Weekends as needed
- Bilingual
- Background check
- Spanish
- Health savings account
- Paid holidays
Quick Apply
Settlement Officer & Marketing Representative
Broadview Title —Bel Air, MD
- $55,000 - $70,000 a year
- Full-time
- In person
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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Patient Access Associate I (Full-time, 3:00pm-11:30pm)

MedStar Health -
Baltimore, MD

Apply Now

Job Details

Full-time
$18.70 - $32.72 an hour
7 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

About this Job:

Location: Union Memorial Hospital

Status: Full-time

Schedule: Evening Shift, 3:00pm-11:30pm with rotating weekends

Must be available for mandatory On-Site Invision Class upon hire: Tuesday & Wednesday, 8:00am-4:30pm.

On-Site Training: 3-4 weeks of training with a preceptor and direct supervisor expected which could be outside of the assigned schedule.

General Summary of Position
Responsible for communicating with patients families physicians quality review and insurance companies to obtain information and insurance verification to assure quality patient care and payment of hospital accounts. This includes greeting patients providing information answering phones registering outpatients and/or inpatients coding lab accounts and entering orders as required. Additional responsibilities include obtaining all demographics insurance information appropriate codes and authorizations from insurance companies patients (or their representatives) and physicians in a courteous and efficient manner for billing. Other duties pertinent to optimal customer service patient flow and efficient staff utilization are also expected. Maintains a professional and courteous behavior to ensure a positive image within the community served and to promote customer satisfaction. May perform bed assignments assign physicians and schedule patient appointments. Provides other registration clerical and billing support as required. Reviews patient accounts and collects payments at time of service as well as reviews past due accounts for monies owed; refers patients to patient advocacy for any additional financial assistance.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Greets all patients family members and visitors into the department/service area. May screen visitors and issue visitors pass. Alerts nurse when patients present with any complaints that could be perceived as acute or life threatening. Places ID band on each patient.
Interviews patients families and outside sources to obtain complete and accurate demographic and financial information. Inputs data into system for registration billing and patient tracking.
Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies or hospital policies. Completes ABN process through registration system as needed explains to patient as required. Completes Medicare Secondary Payor Questionnaire (MSPQ) as required. Distributes Medicare Letter to inpatients.
Confirms coverage using online electronic verification systems; selects appropriate insurance codes and may obtain authorizations by utilizing online electronic verification system or other resources such as HDX EVS or Blueline; follow up on insurance authorizations and referrals if needed.
Is proficient in the use of multiple systems such as Teletracking SMS Cerner Amnion and IDX.
Explains regulatory financial requirements to the patient or responsible party and collects deposits and deductibles as required. Reviews past due accounts at the time of service collects payments; refers patients to patient advocacy for any additional financial assistance.
Follows established cash reconciliation policy guidelines and may complete daily
Comprehends and adheres to HIPAA and Red Flag rules.
Adheres to the MedStar Health Financial Assistance Policies and Procedures.
Utilizes Managed Care Handbook for plan requirements of contracted services or if service is carved out.
Maintains flexibility in learning all areas of Patient Access which may include bed control scheduling patient appointments and clerical support. Performs Admitting functions in a timely manner. Works additional time as requested when staffing problems occur.
Performs scanning functions into the document imaging system and audit control of records with 98% accuracy.
Provides administrative support in various areas of the respective Patient Access departments where needed.
Maintains accurate documentation.
Completes mandatory training (SITEL) within defined time frame.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications
Education

High School Diploma or GED required
Knowledge of medical terminology preferred

Experience

Customer service experience required and
Previous healthcare experience preferred

Knowledge Skills and Abilities

Excellent Verbal and written communication skills.
Working knowledge of various computer software applications and basic computer skills preferred.
Demonstrates dependability; critical thinking self-management initiative creativity and problem-solving abilities to improve the quality and efficiency of the department.
Ability to perform in a high-pressure environment and deal effectively and professionally with a diverse population.

This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.

Apply Now

Refine Your Search

quality service representative jobs in baltimore, md

Patient Access Associate I (Full-time, 3:00pm-11:30pm)

ADMINISTRATOR I (Appeals & Grievance Administrator)

Patient Access Associate II (Part-time Night Shift)

Patient Access Associate I (Part-time Day Shift)

Patient Guest Relation Rep (FT 11am-7:30pm with rotating weekends 12:30pm-9:00pm)

Host/Hostess

Patient Access Associate II

Customer Service Representative - Remote

Patient Service Representative

Sr. Records Management Program Manager

In-Home Sales Representative

Senior Technology Systems Designer - RCDD Required

Paving Superintendent

Outside Sales Representative

Inside Sales Representative

Delivery Driver

Sales Representative

Outside Sales Representative - W2, Paid Training!

Program Manager, Human Trafficking Services (2 Years Experience Required)

Settlement Officer & Marketing Representative

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