Top 1458 Regulation manager Jobs in Baltimore, Md

Manager, Customer Experience
WSSC Water —Laurel, MD
- $111,298 - $189,507 a year
- Full-time
- 5 years
- Office
- Residential
Nurse Case Manager
Bello Machre —Glen Burnie, MD
- $88,000 - $92,000 a year
- Weekends as needed
- 18 years or older
- CPR Certification
- Nursing
- Paid training
- 403(b) matching
Quick Apply
11d
ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER
Carter Machinery Company, Inc. —Elkridge, MD
- $85,000 - $115,000 a year
- Sales
- Computer literacy
- Mid-level
- Disability insurance
- Health insurance
Home Health Clinical Manager
Medical Services of America —Baltimore, MD
- $90,000 - $95,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
RN Unit Manager- FT Days
FutureCare —Baltimore, MD
- $94,000 - $102,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Tuition reimbursement
- Paid time off
Quick Apply
Case Manager/Addiction Counselor
The Family Recovery Program, Inc —Baltimore, MD
- $40,000 - $65,000 a year
- Full-time
- Background check
- CPR Certification
- Addiction Medicine
- Health savings account
- Health insurance
Quick Apply
12d
RN Unit Manager- FT Days
FutureCare —Baltimore, MD
- $94,000 - $112,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
- Tuition reimbursement
- Paid time off
Culinary Manager
ST VINCENT DE PAUL ENTERPRISES LLC —Baltimore, MD
- $58,000 - $67,000 a year
- Weekends as needed
- Spanish
- Customer service
- Computer literacy
Quick Apply
Regional RN Manager Transitional Care
MedStar Health —Baltimore, MD
- $120,702 - $238,222 a year
- Full-time
- Nursing
- RN License
- Hospital
5d
RN Unit Manager
Frederick Villa Healthcare —Catonsville, MD
- Full-time
- CPR Certification
- Skilled nursing facility
- RN License
- Disability insurance
- Health insurance
Quick Apply
Maintenance Supervisor
Apartment Services, Inc. —Woodlawn, MD
- $26 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Paid jury duty
- Paid holidays
Quick Apply
Maintenance Supervisor
Apartment Services, Inc. —Baltimore, MD
- $26 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Paid jury duty
- Paid holidays
Quick Apply
Automotive Finance Manager
Annapolis Subaru —Annapolis, MD
- $100,000 - $160,000 a year
- Full-time
- Background check
- Dealership
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Assistant Plant Manager
Tribeca Cabinetry —Middle River, MD
- $85,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Warehouse
- Dental insurance
- 401(k)
Quick Apply
Senior Audit Manager (TS/SCI w/ Poly Required)
Kearney & Company —Fort Meade, MD
- $93,000 - $180,000 a year
- Management
- CPA
- Research
- Health savings account
- AD&D insurance
Diesel Vehicle Maintenance Manager
RATP Dev —Maryland
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
RN Weekend Supervisor
Copper Ridge Nursing & Assisted Living Center —Sykesville, MD
- Part-time
- CPR Certification
- Skilled nursing facility
- RN License
- Paid holidays
- Disability insurance
Quick Apply
Audit Manager (TS/SCI w/ Poly Required)
Kearney & Company —Fort Meade, MD
- $77,000 - $125,000 a year
- CPA
- Research
- Office
- Health savings account
- AD&D insurance
Emergency Services Manager
Reynolds Restoration Services —Elkridge, MD
- $75,000 - $85,000 a year
- Weekends as needed
- 5 years
- Mentoring
- Warehouse
Quick Apply
4d
Field Operations Manager (Master HVAC/R & MHIC Required) at Jetson Home
HireAligned —Columbia, MD
- $110,000 - $120,000 a year
- Full-time
- Clean driving record
- 7 years
- Residential
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for regulation manager in baltimore, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

regulation manager jobs near baltimore, md

Culinary Manager jobs in Baltimore, MD

Maintenance Manager jobs in Maryland

Maintenance Supervisor jobs in Baltimore, MD

Finance Manager jobs in Annapolis, MD

Field Manager jobs in Columbia, SC

Regional Manager jobs in Baltimore, MD

Addiction Counselor jobs in Baltimore, MD

Case Manager jobs in Glen Burnie, MD

Unit Secretary jobs in St. Louis, MO

Registered Nurse Unit Manager jobs in Niagara Falls, NY

Registered Nurse Unit Manager jobs in Rockledge, FL

Process Manager jobs in Remote

Health Unit Coordinator jobs in Madison, WI

Registered Nurse Unit Manager jobs in Wilmington, NC

Overnight Unit Clerk jobs in New York, NY

Registered Nurse Unit Manager jobs in Petersburg, VA

Culinary Manager jobs in Sacramento, CA

Rn Case Manager Remote Jobs jobs in New York State

Culinary Manager jobs in Cleveland, OH

Program Manager Healthcare jobs in Chicago, IL

Manager, Customer Experience

WSSC Water -
Laurel, MD

Apply Now

Job Details

Full-time
$111,298 - $189,507 a year

Qualifications

Optimizing workflow processes
Customer communication
Customer behavior analysis
Managing teams in a customer support role
Process design
Frontline customer support management
Collaboration with product development teams
Process improvement planning
Community relationship building
Business operations
Customer information system software
Cross-functional team management
Cross-functional communication
Experience design

Full Job Description

The Manager, Customer Experience leads WSSC Water’s customer-experience strategy and ensures that all customer-facing processes, systems, and communications deliver consistent, predictable, and positive outcomes. This role partners with product management and IT to align system functionality with customer needs and collaborates with the communications office to ensure digital and written content is accurate, usable, and consistent across channels. This position plays a key role in supporting the Commission by being responsive to customers, generating revenue, influencing WSSC Water’s reputation, and advancing our Smart One Water Mission.

Essential Functions

Develop and maintain customer journey maps and service blueprints to ensure consistent experiences across all channels
Develop customer-listening programs (VOC, surveys, analytics, complaint trends) to identify experience gaps and improvement opportunities proactively
Oversee end-to-end CX metrics, including effort scores, journey performance, and satisfaction by interaction type
Partner with product management and IT to ensure customer-facing systems (web, C2M, CRM, IVR, self-service tools) support intuitive, efficient customer pathways
Collaborate with communications to ensure web, knowledge base, and customer communications content is accurate and aligned with process realities
Lead cross-functional governance to ensure process, policy system, and communication updates stay aligned and synchronized
Design and implement a customer experience roadmap aligned with WSSC Water goals, regulatory requirements, and community goals
Lead initiatives to improve billing clarity, service transparency, and ease of doing business with WSSC Water
Builds excellent working relationships with all WSSC water customers, including residential and commercial customers, as well as the plumbing and development communities and local government officials
Evaluates the customer service department’s business processes, identifies improvement areas, analyzes root causes of business issues, and develops corrective action recommendations
Develop and maintain policies for customer inquiries, complaints, service requests, and communications
Analyze customer data, trends, and feedback to identify root causes and improvement opportunities
Monitor workforce scheduling functions to ensure service levels, response times, and quality standards are consistently met;
Monitor customer satisfaction metrics and drive improvements across the customer journey
Develop dashboards and reports for customer service leadership, including KPIs, call volumes, complaint trends, and service performance
Supervises customer experience staff, including selecting, or recommending selection, training, assigning, and evaluating work, counseling, disciplining, and/or termination or recommending termination
Monitor all customer service department systems and customer-facing applications and ensure that they operate efficiently and are accessible

Other Functions

Manage audits, updates, and maintenance of IOPs, SOPs, workflow, and business design documents to ensure they accurately reflect current business processes and procedures
Prepare documentation, slides, and reports for audits, commission meetings, and community outreach events
Foster a culture of empathy, accountability, and continuous learning
Assist with the development and facilitation of training
Provide coaching and performance management to ensure high-quality service delivery
Performs other related duties as assigned

Work Environment And Physical Demands

Business casual work environment.

Required Knowledge, Skills, And Abilities

Demonstrated experience in mapping and improving end-to-end customer processes
Experience partnering with IT/Product teams on system requirements, user experience, or technology-enabled service design
Strong knowledge of CX methodologies, customer-insight tools, and performance measurement
Ability to analyze qualitative and quantitative customer data to identify trends and opportunities
Ability to gain extensive knowledge of WSSC Water operations and regulations, standard procedures, and policies
Ability to gain strong knowledge of billing systems and application software, especially C2M, complaint management system, call center applications, and others
Ability to gain extensive knowledge of the operations, programs, and objectives of the customer service team
Ability to provide leadership and direction to assigned staff
Ability to plan, manage, and coordinate the activities of a complex, diversified customer relations organization
Excellent communication, facilitation, and cross-functional leadership skills
Strong analytical, quantitative, and problem-solving skills

Minimum Education, Experience Requirements

Bachelor’s degree in Business, Public Administration, Design, Communications, or related field;
5+ years of experience leading customer-experience, service-design, process-improvement, or customer-journey initiatives;

High School Diploma;
8+ years of experience leading customer-experience, service-design, process-improvement, or customer-journey initiatives.

Apply Now

Refine Your Search

regulation manager jobs in baltimore, md

Manager, Customer Experience

Nurse Case Manager

ELECTRIC POWER GENERATION (EPG) SERVICE MANAGER

Home Health Clinical Manager

RN Unit Manager- FT Days

Case Manager/Addiction Counselor

RN Unit Manager- FT Days

Culinary Manager

Regional RN Manager Transitional Care

RN Unit Manager

Maintenance Supervisor

Maintenance Supervisor

Automotive Finance Manager

Assistant Plant Manager

Senior Audit Manager (TS/SCI w/ Poly Required)

Diesel Vehicle Maintenance Manager

RN Weekend Supervisor

Audit Manager (TS/SCI w/ Poly Required)

Emergency Services Manager

Field Operations Manager (Master HVAC/R & MHIC Required) at Jetson Home

I want to receive the latest job alert for regulation manager in baltimore, md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected