Top 50 Resort manager Jobs in Baltimore, Md

Event Manager
Marriott International, Inc —Baltimore, MD
- $67,516 - $91,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
2d
Rooms Controller
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Part-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
9d
Front Desk Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
9d
People and Culture Manager
Kimpton Monaco Baltimore —Baltimore, MD
- Microsoft Excel
- Microsoft Outlook
- 3 years
- 401(k) matching
- Employee discount
Quick Apply
Director Of Human Resources
Marriott Baltimore Inner Harbor —Baltimore, MD
- $105,000 - $120,000 a year
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager
Crescent Hotels & Resorts LLC —Baltimore, MD
- 3 years
- Hotel
- Training & development
- 401(k) matching
- Employee discount
Quick Apply
General Manager - Kimpton Hotel Monaco Baltimore
Kimpton Hotel Monaco Baltimore —Baltimore, MD
- Sales
- Hotel
- Senior level
Quick Apply
7d
Front Office Mgr
Doubletree BWI —Linthicum Heights, MD
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Assistant Front Office Manager
Marriott Baltimore Inner Harbor —Baltimore, MD
- $24 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
1d
Revenue Manager 1
Marriott International, Inc —Baltimore, MD
- $68,000 - $90,000 a year
- Full-time
- Sales
- Mid-level
- Finance
3d
Assistant Food & Beverage Manager
Marriott International, Inc —Towson, MD
- $50,000 - $60,000 a year
- Full-time
- Bar
- Mid-level
- Bachelor's degree
- Free parking
- 401(k)
Cruise Director
American Cruise Lines —Annapolis, MD
- Full-time
- Sales
- Ability to lift 50 pounds
- Presentation skills
- Dental insurance
- Vision insurance
Quick Apply
Hotel HR Manager
GF Hotels and Resorts —Baltimore, MD
- $65,000 - $80,000 a year
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
Banquets Supervisor
Marriott International, Inc —Linthicum, MD
- $24.30 - $27.00 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
General Manager Hotel
Sunset Hotel Group —Edgewood, MD
- $58,000 - $99,000 a year
- Full-time
- Hotel
- Supervising experience
- Senior level
- Paid training
- Health insurance
Quick Apply
Assistant Manager Food & Beverage Operations
Marriott International, Inc —Baltimore, MD
- $28.35 - $35.10 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Director of Food and Beverage
Kimpton Monaco Baltimore —Baltimore, MD
- Urgently hiring
- ServSafe
- 5 years
- Merchandising
- 401(k) matching
- Employee discount
Quick Apply
F&B Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Writing skills
- Mid-level
- Hotel
- Disability insurance
- Health insurance
Quick Apply
1d
Environmental Services Manager
Mercy Ridge Inc —Timonium, MD
- $55,000 - $60,000 a year
- Full-time
- Microsoft Word
- Background check
- Spanish
- Paid holidays
- Disability insurance
Quick Apply
14d
Excutive Chef - Monday to Friday, No Weekends!
Guest Services, Inc. —Baltimore, MD
- Up to $70,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- English

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resort manager jobs near baltimore, md

Event Manager

Marriott International, Inc -
Baltimore, MD

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Job Details

Full-time
$67,516 - $91,000 a year
2 days ago

Qualifications

Customer follow-ups
Sales revenue Forecasting
Operations management
Upselling
Greeting customers
Customer satisfaction tracking
Associate's degree in Business Administration
Performance feedback (performance evaluation method)
Mid-level
High school diploma or GED
Hotel room assignment management
Continuous improvement
Team management
Hospitality Management
Human resources
Managing events in a senior hospitality management role
Meeting facilitation
Progress management
Business Administration
Billing issue inquiries
1 year
Hotel and accommodations guest complaints handling
Customer satisfaction improvement
Business
Event customer service
Event sales

Full Job Description

Additional Information
Job Number26094545
Job CategoryEvent Management
Location700 Aliceanna St, Baltimore, Maryland, United States, 21202
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $67,516-$91,000 annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.

Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.

Adheres to all standards, policies, and procedures.

Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Manages group room blocks and meeting space for average to large-sized assigned groups.

Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.

Uses his/her judgment to integrate current trends in event management and event design.

Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).

Participates in customer site inspections and assists with the sales process as necessary.

Performs other duties as assigned to meet business needs.

Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Empowers employees to provide excellent customer service.

Sets a positive example for guest relations.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Makes presence known to customer at all times during this process.

Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Follows up with customer post-event.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Interacts with guests to obtain feedback on product quality and service levels.

Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.

Leads formal pre-event and post-event meetings for average to large-sized assigned groups.

Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.

Up-sells products and services throughout the event process.

Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Assists in the development and implementation of corrective action plans.

Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.

Works with the property staff and customers to address operational challenges associated with his/her group.

Performs other duties as assigned to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

resort manager jobs in baltimore, md

Event Manager

Rooms Controller

Front Desk Supervisor

People and Culture Manager

Director Of Human Resources

Front Office Manager

General Manager - Kimpton Hotel Monaco Baltimore

Front Office Mgr

Assistant Front Office Manager

Revenue Manager 1

Assistant Food & Beverage Manager

Cruise Director

Hotel HR Manager

Banquets Supervisor

General Manager Hotel

Assistant Manager Food & Beverage Operations

Director of Food and Beverage

F&B Supervisor

Environmental Services Manager

Excutive Chef - Monday to Friday, No Weekends!

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