Top 14 Senior technical support Jobs in Baltimore, Md

26-2279: Help Desk Specialist (Senior) - Baltimore, MD
Navitas Business Consulting —Baltimore, MD
- Full-time
- Computer Science
- Office
- Windows
- Opportunities for advancement
Computer Support Analyst Senior
RealmOne —Columbia, MD
- $72,000 - $102,000 a year
- Full-time
- Research
- Team management
- Senior level
- Paid training
- Paid parental leave
7d
Senior Operations Support SME
Darkblade Systems, LLC —Annapolis Junction, MD
- $110,000 - $210,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Senior IT Support Analyst
Mettler Toledo —Columbia, MD
- $56,000 - $85,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Office
- Disability insurance
- Health insurance
Senior Technology Trainer Instructional Designer
AlxTel, Inc. —Annapolis, MD
- $120,000 - $170,000 a year
- Weekends as needed
- Hybrid work
- Classroom
- Microsoft Outlook
- Customer service
- Health insurance
- 401(k)
Quick Apply
4d
Senior Technical Support Engineer
Nightwing Intelligence Solutions, LLC —Annapolis Junction, MD
- $122,000 - $253,000 a year
- Full-time
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Technology Trainer
The Evolvers Group —Annapolis, MD
- Contract
- Senior level
- Communication skills
- Time management
4d
Help Desk Specialist (Senior)
Interclypse, Inc. —Annapolis Junction, MD
- Full-time
- 7 years
- Computer Science
- Office
- Paid jury duty
- Health savings account
Senior Client Support Specialist (bilingual Spanish required)
Scene Health —Baltimore, MD
- $75,000 - $85,000 a year
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Senior Operations Support Specialist
Nyla Technology Solutions —Annapolis Junction, MD
- $152,000 - $180,000 a year
- 12 hour shift
- Computer Science
- Finance
- High school diploma or GED
- Loan repayment program
- Health insurance
Quick Apply
2d
Senior Technology Training Specialist
viva —Annapolis, MD
- $60 - $65 an hour
- Monday to Friday
- Hybrid work
- Customer service
- 5 years
- Bachelor's degree
7d
Senior Technology Training Specialist
Bourntec Solutions —Annapolis, MD
- From $40 an hour
- Contract
- Hybrid work
- Customer service
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
4d
Senior Technology Training Specialist
Triwave Solutions —Annapolis, MD
- Monday to Friday
- Hybrid work
- Customer service
- 5 years
- Bachelor's degree
4d
Senior Support Technician
Vertilocity —Timonium, MD
- $50,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
3d

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senior technical support jobs near baltimore, md

26-2279: Help Desk Specialist (Senior) - Baltimore, MD

Navitas Business Consulting -
Baltimore, MD

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Job Details

Full-time

Benefits

Opportunities for advancement

Qualifications

Desktop computer repair
Data replication
IT user and group management
GPO
Hardware maintenance
Windows
Computer hardware
Desktop (troubleshooting support)
Computer management
IP networking
Network infrastructure management
Desktop administration
Hardware diagnostics
Server hardware support
IT department experience

Full Job Description

Help Desk Specialist (Senior)
Job ID#: 26-2279
Clearance: N/A
Location: Baltimore, MD

Who We Are:
Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do:
At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What You’ll Do:
Navitas is seeking an experienced Help Desk Specialist (Senior) to provide advanced technical support, systems administration, and end-user assistance within a large-scale enterprise IT environment. This individual will serve as a primary point of contact for troubleshooting hardware, software, server, network, and user access issues while supporting enterprise infrastructure and desktop operations in accordance with organizational security and operational standards.

The ideal candidate will possess strong experience supporting enterprise Windows environments, Active Directory administration, server management, and Help Desk/Service Desk operations. This role requires excellent customer service skills, technical troubleshooting expertise, and the ability to support complex enterprise IT environments with a focus on operational continuity and end-user support.

Responsibilities will include but are not limited to:

Provide telephone, remote, and in-person technical support for desktop systems, enterprise applications, network connectivity, and end-user technology issues.
Serve as the initial point of contact for troubleshooting PC hardware, software, printer, server, and network-related problems.
Install, configure, maintain, troubleshoot, and repair network software, servers, operating systems, and network utilities to minimize user downtime and maintain operational continuity.
Maintain enterprise systems in compliance with Maryland Department of Health (MDH), Office of Enterprise Technology (OET), and Maryland Department of Information Technology (DoIT) security standards, policies, and best practices.
Create and deploy scripts, automation solutions, and technical processes to improve operational efficiency and streamline support activities.
Administer and maintain Active Directory environments including user accounts, group policies, organizational units, permissions, replication, and enterprise directory services.
Configure, install, maintain, troubleshoot, and repair enterprise hardware and communication equipment including:
- Servers
- Switches
- Hubs
- Modems
- Printers
- Fax equipment
- Network cabling
- Presentation systems
- Video conferencing equipment
- Specialized digital devices
Respond to Help Desk and Service Desk requests while documenting troubleshooting activities, resolutions, installation procedures, and user support activities.
Adhere to established Service Level Agreements (SLAs), operational procedures, and customer support standards.
Consult with users and stakeholders to identify technical requirements and recommend effective hardware, software, and infrastructure solutions.
Prepare and maintain technical documentation, installation procedures, support materials, inventory records, and user support documentation.
Maintain centralized inventory and asset management records for enterprise hardware, software, and user technology resources.
Support server administration, infrastructure operations, hardware maintenance, and enterprise technology deployments.
Collaborate with infrastructure, networking, security, and application support teams to resolve operational and technical issues.
Provide end-user training, technical guidance, and operational support as needed.

What You’ll Need:

Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or related technical discipline required.
3+ years of equivalent experience in a related technical field may be substituted in lieu of degree requirements.
7+ years of experience within a business IT environment supporting PC hardware, enterprise applications, or client/server environments.
5+ years of comprehensive experience supporting PC operating systems including Windows environments and Help Desk operations.
5+ years administering large-scale Active Directory environments.
5+ years managing server hardware and software utilizing Microsoft Server operating systems.
3+ years providing user and infrastructure support within a Help Desk or Service Desk environment.
Strong knowledge of:
- Networking concepts
- OSI/OST model
- TCP/IP
- DNS
- DHCP
- Active Directory
- User, computer, and group administration
- Active Directory replication
- Server administration
- Hardware troubleshooting and repair
- Windows Server operating systems
Demonstrated ability to communicate effectively both orally and in writing.
Strong customer service orientation with the ability to support users in fast-paced enterprise environments.

Set yourself apart:

Microsoft certifications such as:
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Solutions Associate/Expert (MCSA/MCSE)
Experience supporting Maryland State Government or other public sector enterprise environments preferred.
Familiarity with ITIL processes, service management frameworks, and enterprise ticketing systems.
Experience supporting enterprise security compliance, endpoint management, and infrastructure modernization initiatives.
Knowledge of scripting and automation technologies including PowerShell or related tools preferred.

The pay range provided is a good-faith estimate and represents the range the company reasonably expects to pay for this position at the time of posting. Individual compensation may vary based on skills, experience, education, certifications, geographic location, and business needs.

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.

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Refine Your Search

senior technical support jobs in baltimore, md

26-2279: Help Desk Specialist (Senior) - Baltimore, MD

Computer Support Analyst Senior

Senior Operations Support SME

Senior IT Support Analyst

Senior Technology Trainer Instructional Designer

Senior Technical Support Engineer

Senior Technology Trainer

Help Desk Specialist (Senior)

Senior Client Support Specialist (bilingual Spanish required)

Senior Operations Support Specialist

Senior Technology Training Specialist

Senior Technology Training Specialist

Senior Technology Training Specialist

Senior Support Technician

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