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ADA Assessment Operations Manager

Medical Transportation Management (MTM, Inc.) -
Baltimore, MD

Quick Apply

Job Details

Full-time
$65,440 - $87,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Disability support services
Microsoft Word
Staff supervision
Confidential information handling
Program management
Microsoft Excel
Microsoft Outlook
Recruitment process management
ADA accessibility regulations
Team supervision
Coaching
Presentations for conferences or internal meetings
Team development
Recruitment and selection
Data management
Mentoring
Recruiting
Developing new training programs
Individual consumer customer service
Video conferences (communication methods)
Associate's degree
Disability services
Team motivation (leadership skill)
Staffing management
Professional development training

Full Job Description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What will your job look like?

The Manager, Operations is responsible for overseeing the daily operations of a high volume Assessment Center providing expertise and administrative support to the ADA Assessments Center staff. The Manager, Operations will ensure that production, quality and contract standards are met through monitoring service levels, consumer satisfaction, client satisfaction, and compliance of protocols and procedures.

This position is contingent upon award of RFP.

Location: MTA Assessments- Baltimore, MD

What you’ll do:

Provide day to day guidance for direct reports
Provide location Leadership with correspondence, assistance and feedback for departmental strategic planning sessions and for the development of new/revised procedures
Assist location leadership with compiling department metrics
Oversee the completion of contract and location required daily, monthly, and quarterly reports
In collaboration with internal and external partners, ensure effective processes are in place and in line with Corporate processes and goals
Oversee the completion of various tasks assigned to Assessment Center
Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork
Meet the Assessment Center’s financial objectives by estimating requirements, preparing an annual budget and analyzing variances
Manage data by identifying and ensuring compliance with process for changing key data
Ensure all program contractual requirements are being performed accurately and consistently to ensure ongoing compliance
Ensure all required reports and assignments are submitted timely and accurately
Monitor upcoming workload and recommend course of action necessary to meet demands
Assist departments in making sure all team members follow MTM’s documented policies
Drive accountability on process improvements that are needed to reduce complaints and maximize operational efficiencies
Oversee team staffing levels and partner with People & Culture to help support recruitment efforts, as needed
Provide support on special projects, as needed

What you’ll need:

Experience, Education & Certifications:

Associate’s degree in social services, rehabilitation, healthcare, or similar field
At least 3 years of experience in ADA Certification Program Management (or equivalent)
Experience in coaching, mentoring and fostering a positive work environment
Experience planning, managing, and implementing ADA training programs
Experience communicating in a digital setting with all levels of employees
Experience with recruiting, hiring and discipline management
Experience providing customer service to individuals with disabilities

Skills:

Strong leadership, mentoring and coaching skills
Familiarity with ADA regulations and disability sensitivity issues
Knowledge of data and administrative management best practices
Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems
Maintain a strong knowledge of products and services
Efficiently executes tasks to achieve desired results
Strong analytical and strategic planning skills
Strong presentation skills; can speak across various forums and communicate to all levels of employees
Strong organizational skills
Ability to motivate and supervise people toward high productivity
Ability to identify and implement strategic administrative support systems
Ability to acquire and maintain knowledge of MTM protocols and personnel policies
High degree of accuracy, confidentiality, and the ability to work in a fast paced environment
Ability to identify customer needs and circumstances
Ability to maintain high level of confidentiality
Excellent communication skills, including navigating video technology
Proficient computer skills including Microsoft Outlook, Word, Excel, and other databases
Ability to handle multiple tasks and situations in a fast pace environment

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary Min: $65,440/ annually

Salary Max: $87,000/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTMTransit

Quick Apply

Refine Your Search

ada assessment operations manager jobs in baltimore md

ADA Assessment Operations Manager

Sr Manager, Operations

Branch Operations Manager II

Chief of Operations/Chief of Grants Management - Non-Merit

Manager, Operation Material Management & Logistics

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Life, Annuity & Group Benefits Operations Consultant - Manager

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Registered Nurse, Hospital Operations Supervisor

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