Top 79 Bilingual customer service associate Jobs in Baltimore Md

Customer Experience Escalations Representative
First Team Professional Resources —Glen Burnie, MD
- $22 - $24 an hour
- Full-time
- Background check
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
11d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Bel Air, MD
- $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Baltimore, MD
- $18 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid parental leave
- Disability insurance
14d
Customer Care Representative - State Farm Agent Team Member
Carrie Skinner State Farm —Columbia, MD
- $42,000 - $52,000 a year
- Office
- Entry level
- Under 1 year
- 401(k) matching
Quick Apply
6d
ADMINISTRATIVE SPECIALIST II (CALL CENTER SPECIALIST (FULL-TIME CONTRACTUAL))
State of Maryland - MDH Deputy Secretary for Public Health Services —Baltimore, MD
- $23.60 - $30.53 an hour
- Online Application
- Spanish
- English
- Mid-level
- AD&D insurance
- Health insurance
12d
Customer Service Associate
Raymond James Financial, Inc. —Towson, MD
- $21.28 - $28.37 an hour
- Spanish
- Writing skills
- English
- Dental insurance
- 401(k)
12d
Customer Service Representative I or II
Chesapeake Employers Insurance Company —Towson, MD
- $21.14 - $36.99 an hour
- Full-time
- Hybrid work
- Spanish
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
11d
Bilingual Call Center Associate (Full-Time)
Planned Parenthood of Maryland —Baltimore, MD
- $16 - $18 an hour
- Full-time
- Hybrid work
- Outpatient experience
- High school diploma or GED
- Criminal background check
- AD&D insurance
- Paid holidays
Customer Service Representative
TransCore, LP —White Marsh, MD
- $17.00 - $18.50 an hour
- Full-time
- Spanish
- Basic math
- Office
- AD&D insurance
- Health insurance
Quick Apply
Call Center Representative
Park West Health System —Baltimore, MD
- $18 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Business Administration
Quick Apply
13d
Customer Service Representative
Supreme Service Today —Halethorpe, MD
- $20 - $25 an hour
- Weekends as needed
- Bilingual
- Sales
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
CCR Service —Beltsville, MD
- $24 - $28 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Representative - State Farm Agent Team Member
Stephanie Jameson - State Farm Agent —Baltimore, MD
- $17 - $19 an hour
- Full-time
- Spanish
- Sales
- Office
- Dental insurance
- 401(k)
Quick Apply
Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- Free parking
- 403(b)
OFFICE SUPERVISOR (Customer Support Associate Supervisor)
State of Maryland - DAT Property Tax Credit Programs —Baltimore, MD
- $49,214 - $77,620 a year
- Online Application
- Google Workspace
- High school
- Writing skills
- Paid holidays
- Health insurance
6d
Customer Service Representative
J J McDonnell & Co Inc —Elkridge, MD
- $20 - $23 an hour
- Monday to Friday
- Spanish
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Gabrielle Brennan - State Farm Agent —Timonium, MD
- $18.50 - $23.00 an hour
- Part-time
- Spanish
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Carrie Skinner - State Farm Agent —Columbia, MD
- $24 - $26 an hour
- Full-time
- Spanish
- Office
- Communication skills
- Health insurance
- 401(k)
Quick Apply
Customer Service Associate - NWPS
Raymond James Financial, Inc. —Towson, MD
- $45,000.00 - $50,003.20 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Representative, Customer Experience (Bilingual - French)
Pandora Jewelry —Glen Burnie, MD
- $22 - $26 an hour
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
- Paid time off

I want to receive the latest job alert for bilingual customer service associate in baltimore md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bilingual customer service associate jobs near baltimore md

Customer Service Representative jobs in Halethorpe, MD

Administrative Assistant jobs in Baltimore, MD

Customer Service Representative jobs in Towson, MD

Customer Service Representative jobs in Baltimore, MD

Call Center Representative jobs in Catonsville, MD

Call Center Representative jobs in Baltimore, MD

Customer Service Representative jobs in Columbia, MD

Bilingual Customer Service Associate jobs in Baltimore, MD

Customer Service Representative jobs in Elkridge, MD

Child Support Agent jobs in North Carolina

Customer Support Representative jobs in Jersey City, NJ

Community Support Specialist jobs in St. Louis, MO

Customer Support Representative jobs in Alexandria, LA

Direct Support Professional jobs in Mechanicsburg, PA

Customer Support Representative jobs in Fort Myers, FL

Customer Support Representative jobs in Rome, GA

Customer Success Manager Remote jobs in New York, NY

Customer Service Representative jobs in Springfield, MA

Customer Service Representative jobs in Schaumburg, IL

Customer Service Representative jobs in Illinois

Customer Experience Escalations Representative

First Team Professional Resources -
Glen Burnie, MD

Quick Apply

Job Details

Full-time
$22 - $24 an hour
11 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

French
Teamwork
Interpersonal skills
Writing skills
English
High school diploma or GED
Driver's License
Attention to detail
Productivity software
Technical Proficiency

Full Job Description

Customer Experience Escalations Representative – Bilingual French

Do you enjoy providing world-class customer service? Do you have a proven track record of solving complex service issues? Our client is seeking a passionate, customer-focused professional to join their Customer Experience team and help deliver exceptional service.

About the Team -

You will be part of a dynamic, passionate, and performance-driven team dedicated to delivering exceptional customer experiences. This role requires a collaborative spirit, strong communication skills, and a commitment to providing outstanding service.

Role Overview -

The Customer Experience Escalations Representative will handle escalated customer issues, ensuring positive resolutions while maintaining the client's high standards. This individual will make customer-focused decisions, promote customer loyalty, and de-escalate complaints through active listening, empathy, and strong problem-solving skills.

The representative will communicate with both English - and French - speaking customers, providing valuable product and service information. Responsibilities will include handling inbound calls, making outbound callbacks, and responding to customer emails.

The ideal candidate should be comfortable spending extended periods on the phone and confidently interacting with customers who may be frustrated or upset.

Key Responsibilities -

Customer Interaction: Handle escalated customer complaints and warranty returns efficiently, with a focus on first-contact resolution and maintaining a positive customer experience.
Communication: Use excellent verbal and written communication skills to clearly and empathetically address customer needs in both English and French.
Empathy and Patience: Demonstrate genuine care for customers while maintaining a calm, professional demeanor when handling challenging situations.
Product Knowledge: Quickly learn and retain detailed product information, including new collections and special editions, to effectively assist customers.
Technical Proficiency: Navigate multiple systems simultaneously, with prior CRM experience preferred, particularly Salesforce.
Problem-Solving: Use strong analytical and critical-thinking skills to identify customer concerns and provide effective solutions.
Customer Advocacy: Represent the client's values and commitment to quality in every customer interaction while helping build customer loyalty and satisfaction.
Team Collaboration: Work effectively with colleagues and contribute to a positive, supportive team environment.
Attention to Detail: Maintain accuracy when documenting customer information, interactions, and resolutions.
Professionalism and Privacy: Maintain confidentiality of all customer and business information.

Qualifications -

Minimum of 2 years of customer service experience, preferably within the retail, luxury goods, or premium customer service industry.
Bachelor’s degree preferred; candidates with a high school diploma and equivalent experience will also be considered.
Familiarity with contact center metrics such as Average Handle Time (AHT), CSAT, and NPS.
Self-motivated and comfortable interacting with customers throughout the day.
Strong interpersonal, written, and verbal communication skills.
Professional, personable, and able to remain composed under pressure.
Proficiency with Microsoft Office applications and experience with a Customer Relationship Management (CRM) system, preferably Salesforce Service Cloud.
Proficient French speaking and writing ability.

Benefits -

Comprehensive medical, dental, and vision insurance with multiple plan options.
401(k) plan with a 6% employer match and immediate vesting.
Tuition reimbursement for Associate, Bachelor’s, and Master’s degree programs.
Employee discount program.
Peer-to-peer recognition program.
On-site cafeteria offering complimentary breakfast and lunch.
Complimentary individual gym membership.
Paid time off, including vacation, sick and personal days, volunteer day, celebration day, company holidays, and birthday.

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Application Question(s):

Do you understand that this role is not on public transit and you must have your own vehicle?

Language:

French (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

bilingual customer service associate jobs in baltimore md

Customer Experience Escalations Representative

Bilingual Customer Service Specialist (Spanish)

Bilingual Customer Service Specialist (Spanish)

Customer Care Representative - State Farm Agent Team Member

ADMINISTRATIVE SPECIALIST II (CALL CENTER SPECIALIST (FULL-TIME CONTRACTUAL))

Customer Service Associate

Customer Service Representative I or II

Bilingual Call Center Associate (Full-Time)

Customer Service Representative

Call Center Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Virtual Service Representative (Call Center, on site) - Part Time

OFFICE SUPERVISOR (Customer Support Associate Supervisor)

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Associate - NWPS

Representative, Customer Experience (Bilingual - French)

I want to receive the latest job alert for bilingual customer service associate in baltimore md

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected