Top 23 Customer care representatives (call center) Jobs in Baltimore Md

Customer Care Representatives (Call Center)
Johns Hopkins Medical Management Corporation —Hanover, MD
- $22 an hour
- Temporary
- Writing skills
- Research
- High school diploma or GED
Quick Apply
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
1d
Part- Time Account Service Representative I/II (Call Center) - Inbound
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
5d
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
CALL CENTER REPRESENTATIVE
Clinical Associates, P.A. —Pikesville, MD
- Full-time
- Medical office experience
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Caplet Pharmacy —Columbia, MD
- $15 - $17 an hour
- Part-time
- Patient care
- In-person
- Communication skills
Quick Apply
6d
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Procare Ambulance of Maryland, Inc. —Rosedale, MD
- $18 - $22 an hour
- Part-time
- Basic math
- HIPAA
- Entry level
- Paid time off
- Employee assistance program
Quick Apply
Call Center Representative/ Front Desk Receptionist
CHESAPEAKE WOMENS CARE P A —Annapolis, MD
- $16 - $18 an hour
- Full-time
- Entry level
- 401(k)
- Vision insurance
Quick Apply
6d
CSR/Dispatcher
Amazing Heating and Air Conditioning, Inc. —Baltimore, MD
- $19 - $22 an hour
- On call
- Microsoft Outlook
- Office
- Residential
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative
Atlantic Blue Water Services —Westminster, MD
- $19 - $21 an hour
- Full-time
- Computer literacy
- Administrative experience
- Entry level
Quick Apply
8d
Customer Care Representative
Flavor & Fragrance —Essex, MD
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Branch Member Service Associate (Banking Experience Required) - Annapolis, MD
NASA Federal Credit Union —Annapolis, MD
- $21.00 - $28.75 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Health savings account
- AD&D insurance
Quick Apply
9d
Team Lead Supervisor, Customer Experience - B2C
Pandora Jewelry —Glen Burnie, MD
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
- AD&D insurance
- Paid holidays
1d
Manager - Ambulatory Call Center
Luminis Health —Annapolis, MD
- $72,301.09 - $108,451.63 a year
- Full-time
- Microsoft Outlook
- 5 years
- Windows
- AD&D insurance
- Paid holidays
12d
IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Free parking
- Paid jury duty
Crisis Call Center Supervisor - Overnights
The Affiliated Sante Group —Timonium, MD
- $70,000 - $77,000 a year
- Weekends as needed
- Experience working with individuals with disabilities
- Mid-level
- Master's degree
- 403(b) matching
- AD&D insurance
Quick Apply
Account Management Representative
Covista —Columbia, MD
- $18 - $23 an hour
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply

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Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
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Call Center Representative
Eco Plumbers, Electricians, and HVAC Technicians —Hilliard, OH
Comfortable navigating CRM systems, scheduling software, and digital communication tools to streamline workflow and enhance the customer experience.
$19 - $20 an hour
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Customer Care Representatives (Call Center)

Johns Hopkins Medical Management Corporation
Hanover, MD

Quick Apply

Job Details

Temporary | Full-time
$22 an hour

Qualifications

Phone communication
Writing skills
Service scheduling
Client rapport building
Typing
Customer interaction during outreach
Client interaction via phone calls

Full Job Description

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Johns Hopkins Health System in Baltimore, MD is hiring Customer Care Representatives for the Call Center.

Schedule:

Monday- Friday
9am - 5pm
Contract Assignment: 3 months, August-October

Location:

100% Remote position
Equipment will be provided
Employee will need to have efficiently working wi-fi
- wi-fi will need to pass minimum speed test during interview process
Applicants must hold their permanent residence in one of the following locations to be considered for this position:
- Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Pay rate: $22 per hour

The Johns Hopkins Customer Care Representative (CCR) position is a member experience position - assist with customer outreach calls to encourage customers to schedule their annual visits.

Actively works to listen and comprehend what the member is calling about and is responsible for providing accurate information, resolve problems while comprehensively documenting the inquiries details.
Requires a helpful, caring and empathetic attitude while communicating effectively both verbally and in writing.
Requires complex problem solving skills, a consistent professional demeanor requiring reliable and timely attendance.
Work experience includes call center/healthcare service delivery experience with 2 years or equivalent experience in customer
Accurate and efficient typing skills; professional written and verbal skills
Possesses Excellent Soft Skills with a caring and empathetic attitude, including members to repeat information, speak louder when necessary or more slowly, using alternative questions or explanations, when the initial request/ statement is hard for the senior to understand or complete
Good attendance and punctuality habits
Ability to work in a highly regulated, structured environment while adhering to Customer Service process, policies and procedures
Personable, friendly tone, using empathy when necessary
Good listening skills
Ability to work independently with little or no Supervision
Analytical and problem solving skills; actively seeks solutions to problems with a focus on a superior member experience
Ability to navigate multiple systems while resolving complex issues as advocates for our members
Willingness to adapt to change/demonstrate flexibility

High school diploma or equivalent.
Able to place outbound calls professionally and compassionately with the objective of supporting the member in appointment scheduling
Able to answer inbound calls professionally and compassionately
Able to prioritize providing a positive member experience versus transactional call handling
CCR’s must be able to focus on member needs by demonstrating strong listening and patience, and Senior sensitivity skills
Must be able to complete research utilizing all available resources to ensure accurate and exceptional customer service is being delivered within CMS guidelines while adhering to departmental internal policies and procedures
Must possess the ability to work independently, honor commitments to our members, and collaborate with team members to promote a remarkable member experience while achieving first call resolution with our members.
Applicants must hold their permanent residence in one of the following locations to be considered for this position:
- Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Quick Apply

Refine Your Search

customer care representatives (call center) jobs in baltimore md

Customer Care Representatives (Call Center)

Call Center Operator

Access Call Center Representative

Part- Time Account Service Representative I/II (Call Center) - Inbound

Customer Service Representative / Customer Support Associate

CALL CENTER REPRESENTATIVE

Call Center Representative

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Customer Service Representative

Call Center Representative/ Front Desk Receptionist

CSR/Dispatcher

Customer Service Representative

Customer Care Representative

Branch Member Service Associate (Banking Experience Required) - Annapolis, MD

Team Lead Supervisor, Customer Experience - B2C

Manager - Ambulatory Call Center

IT Support Technician I, II, and III (AV Support)

Crisis Call Center Supervisor - Overnights

Account Management Representative

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