Top 7 Desktop support technician ii Jobs in Baltimore Md

IT Support Technician I, II, and III (AV Support)
Community College of Baltimore County —Catonsville, MD
- $46,596 - $91,343 a year
- Full-time
- Classroom
- Microsoft Outlook
- High school diploma or GED
Computer Technician (Tier 2)
Maryland Institute College of Art —Baltimore, MD
- $22.80 - $28.46 an hour
- Online Application
- Background check
- Mid-level
- High school diploma or GED
Tier II PC Technicians
CyberCore Technologies —Baltimore, MD
- $40,000 - $53,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Tier II Help Desk / Systems Administrator
Omniscius Consulting —Annapolis Junction, MD
- Full-time
- Windows
- High school diploma or GED
- Analysis skills
Quick Apply
6d
Field Engineer II
Acuative Corporation —Baltimore, MD
- Overtime
- Clean driving record
- Microsoft Excel
- Mid-level
- Paid training
- Fuel card
Quick Apply
Tier 2 Deskside Technician
AAC Inc —Fort Meade, MD
- $65,000 - $70,000 a year
- Weekends as needed
- Writing skills
- Office
- Bachelor's degree
Quick Apply

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Junior IT Support Specialist – Hybrid
The MOHR Enterprises LLC —Towson, MD
This is a great opportunity for someone with hands-on help desk, service desk, or desktop support experience who enjoys working directly with users and…
$23 - $26 an hour
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7h
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
Translate basic technical concepts into clear, non-technical instructions for users during white-glove troubleshooting sessions.
$26.44 - $35.78 an hour
10d

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Desktop Support Technician II
iT1 —Columbus, OH
Provide responsive, professional, and courteous technical support to all end users. The Desktop Support Technician is responsible for delivering high-quality,…
Quick Apply
6d
IT Service Support Technician 2
The Ohio State University Wexner Medical Center —Columbus, OH
This position functions as either a high-volume technical call center role or a field service position, providing support across a wide range of customer needs.
12d

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IT Support Technician I, II, and III (AV Support)

Community College of Baltimore County -
Catonsville, MD

Apply Now

Job Details

Full-time
$46,596 - $91,343 a year

Qualifications

High school diploma or GED
Computer hardware
Video conferences (communication methods)

Full Job Description

JOB Join the IT team at CCBC, where you’ll provide essential technical support while playing a key role in audiovisual (AV) technology across campus. As an IT Support Technician, you’ll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role, we currently have a strong need for technicians with AV expertise to support smart classrooms, multimedia setups, and campus events. CCBC offers great benefits, professional growth opportunities, and a collaborative environment where your skills can make a real impact. CCBC has three levels of IT Support Technician roles, each with increasing responsibilities and requirements. The specific responsibilities, requirements, and pay ranges for each level are detailed below. ___________________________________________________________________________

IT Support Technician I: $46,596-$77,015
The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner as well as to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.
IT Support Technician II: $51,253-$84,715
The purpose of this class is to provide prompt and efficient helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software.
IT Support Technician III: $56,368-$93,170:
The purpose of this class is to provide a high level of helpdesk contact center technical support to faculty, staff and students in a professional and courteous manner, to install and support desktop and client software and to provide setup, troubleshooting, repair and maintenance of computer and multimedia equipment and related software. EXAMPLE OF DUTIES

IT Support Technician I:

High School diploma/GED and one year of related experience, candidates currently enrolled in college or Associate’s Degree preferred. Knowledge of and familiarity with support of assorted computer software, hardware and multi-media equipment required. Help Desk Institute (HDI) Customer Service Representative Certification is preferred. Department may designate certifications required within six months of hire.

IT Support Technician II:

Associate’s Degree and three years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems;

One professional or technical certification (HDI Customer Service Representative, HDI Support Center Analyst, HDI Desktop Support Technician, HDI ITIL Foundation, CompTIA A+, CompTIA Net+, MS MCDST, or MS SCCM). Help Desk Institute (HDI) Customer Service Representative Certification will be required within six months of hire.

IT Support Technician III:

Associate’s Degree and four years related experience; knowledge of and familiarity with supporting assorted computer software, hardware and multi-media equipment and ability to troubleshoot and prioritize technical problems; Help Desk Institute (HDI) Customer Service Representative Certification required, certification may be acquired within 6 months of employment. One other technical certification required such as CompTIA (e.g. A+, Net+) Infocomm CTS, or Microsoft certifications (e.g. MCSA, MCSE)

FOR BEST CONSIDERATION APLY BEFORE MAY 28, 2026 SUPPLEMENTAL INFORMATION

IT Support Technician I:

Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).
Assist Tier II and Tier III to support special project implementations.
Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician II:

Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).
Assist Tier II and Tier III to support special project implementations.
Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Install desktop software using deployment console. Set up IP printing. Set up email (Outlook) client on desktops.
Schedule and set up web video conferences and/or conference calls.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

IT Support Technician III:

Provide first call resolution, escalating trouble tickets to appropriate support personnel as needed. Provide immediate response to smart classroom calls for technical assistance (AV button alerts).
Assist Tier II and Tier III to support special project implementations.
Assist in upgrades and rollouts of computer and or media equipment and install and maintain computer labs. Provide ongoing maintenance for smart classrooms. Install desktop software using deployment console. Set up IP printing. Set up email (Outlook) client on desktops.
Schedule and set up web video conferences and/or conference calls.
Work with Tier II to create computer deployment images.
Package and install client software for server based applications and maintain client software licenses.
Perform Active Directory maintenance tasks.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

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Refine Your Search

desktop support technician ii jobs in baltimore md

IT Support Technician I, II, and III (AV Support)

Computer Technician (Tier 2)

Tier II PC Technicians

Tier II Help Desk / Systems Administrator

Field Engineer II

Tier 2 Deskside Technician

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