Top 2 Helpdesk agent Jobs in Baltimore Md

IT Help Desk Tier 1 - Bilingual
DEX Imaging —Owings Mills, MD
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
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MISSION FIRST INC —Annapolis Junction, MD
- Full-time
- 5 years
- Mentoring
- Senior level

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IT Help Desk Tier 1 - Bilingual

DEX Imaging -
Owings Mills, MD

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.

Duties and Responsibilities

Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process.
Support audio and video equipment in conference rooms.
Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
Client PC connectivity - ethernet, TCP/IP and VPN.

Experience and Qualifications

Bilingual in English and Spanish preferred
High School diploma required, technical school or 2 plus years of IT helpdesk experience
CompTIA A+ Certification or equivalent experience preferred.
Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
Strong customer service and troubleshooting skills.
Ability to communicate technical information, both verbal and written, to a wide range of end- users.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Experience with desktop security products.

Dex Benefits

After 90 days, accrue paid time off
After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
Paid holidays

Quick Apply

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helpdesk agent jobs in baltimore md

IT Help Desk Tier 1 - Bilingual

System Administrator

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