Top 29 Hotel front desk supervisor Jobs in Baltimore Md

Front Desk Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
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Hotel Assistant Front Desk Manager
Renaissance Baltimore Harborplace Hotel —Baltimore, MD
- $64,000 - $68,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
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5d
Assistant Front Office Manager
Marriott Baltimore Inner Harbor —Baltimore, MD
- $24 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
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Front Desk Supervisor -
Crescent Hotels & Resorts LLC —Baltimore, MD
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
- 401(k) matching
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Rooms Controller
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Part-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Hotel Revival Baltimore —Baltimore, MD
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
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Front Desk Clerk
Meyer Jabara Hotels —Baltimore, MD
- Full-time
- Ability to walk for extended periods
- Hotel
- High school diploma or GED
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Front Office Mgr
Doubletree BWI —Linthicum Heights, MD
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Supervisor
Gulph Creek Hotels —Baltimore, MD
- $20 an hour
- Weekends as needed
- Research
- Mid-level
- Residential
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10d
Guest Services Supervisor
Delta by Marriott Baltimore North —Baltimore, MD
- $22 - $23 an hour
- Weekends as needed
- Bilingual
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
Front Office Manager
Crescent Hotels & Resorts LLC —Baltimore, MD
- 3 years
- Hotel
- Training & development
- 401(k) matching
- Employee discount
Quick Apply
Front Desk Agent
Gulph Creek Hotels —Baltimore, MD
- $17 an hour
- Basic math
- English
- Hotel
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3d
Front Desk Agent
MCR Hotels —Linthicum, MD
- $16 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Reservations Agent
The Ivy Hotel —Baltimore, MD
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
6d
Hotel Front Desk
Best Western Annapolis —Annapolis, MD
- $15.00 - $16.50 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
4d
General Manager
Marriott International, Inc —Annapolis, MD
- $125,000 - $135,000 a year
- Full-time
- Residential
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Assistant General Manager
Marriott International, Inc —Bowie, MD
- $75,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Health insurance
- Paid time off
2d
Rooms Operations Manager
Marriott International, Inc —Baltimore, MD
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
1d
Assistant General Manager
Springhill Suites Annapolis —Annapolis, MD
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
Quick Apply
Gust Service Manager / Admin Assistant
Holiday Inn Express —Elkridge, MD
- From $40,000 a year
- Overnight shift
- Sales
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply

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Front Desk Supervisor

Marriott Baltimore Inner Harbor -
Baltimore, MD

Quick Apply

Job Details

Full-time
$22 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

Customer communication
Employee relationship building

Full Job Description

About Us

Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities—allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you’ll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we’re committed to supporting you every step of the way, both professionally and personally.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $22.00 - $22.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.
Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote •HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Qualifications and Skills

One year experience in customer service in hospitality or similar industry.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to access and accurately input information using a moderately complex computer system.
Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
Ability to establish and maintain effective working relationships with associates, customers and patrons.
Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Quick Apply

Refine Your Search

hotel front desk supervisor jobs in baltimore md

Front Desk Supervisor

Hotel Assistant Front Desk Manager

Assistant Front Office Manager

Front Desk Supervisor -

Rooms Controller

Front Desk Agent

Front Desk Clerk

Front Office Mgr

Front Desk Supervisor

Guest Services Supervisor

Front Office Manager

Front Desk Agent

Front Desk Agent

Reservations Agent

Hotel Front Desk

General Manager

Assistant General Manager

Rooms Operations Manager

Assistant General Manager

Gust Service Manager / Admin Assistant

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