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Associate Account Manager

Alera Group -
Baltimore, MD

Apply Now

Job Details

Full-time
$72,500 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Technical Proficiency
Quality data entry
Video conferencing systems operation

Full Job Description

Overview:

Associate Account Manager – Employee Benefits

Hybrid |

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Associate Account Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities:

What You’ll Do / Your Impact

Client Partnership & Risk Strategy

Provide direct support to Account Managers and leadership for fully insured and self-funded employee benefit clients
Assist with compliance coordination, including scheduling compliance calls, documenting notes, and supporting follow-up actions
Support client communications such as monthly Medicare Part D notifications and compliance-related outreach
Assist with resolving elevated client issues in a timely and professional manner

Operational Excellence

Support renewal activities, including preparation of pre-renewal, renewal, and post-renewal presentations
Assist with checking premium summaries and deduction modeling for accuracy
Manage compliance-related processes for self-funded clients, including Gag Clause and RxDC requirements
Support open enrollment and plan administration tasks, including:
- Employee Navigator checklist completion and site reviews
- Requesting and reviewing SBCs and benefit summaries
- COBRA, FSA, HRA, and HSA renewal paperwork
- Open enrollment and 1/1 closeout meeting backup support
Maintain accurate documentation and assist with data entry across internal systems

Strategic Contribution

Participate in carrier webinars and educational sessions to build benefits knowledge and industry awareness
Collaborate with internal partners and vendors to support payroll integrations, EDI feeds, and benefit administration workflows
Contribute to team efficiency by proactively supporting projects, process improvements, and ongoing client needs

Qualifications:

What You Bring

Required

Strong written and verbal communication skills
Excellent attention to detail and ability to follow detailed instructions with accuracy
Strong organizational skills and ability to manage multiple priorities
Proficiency in Microsoft Word, Outlook, Excel, PowerPoint, and Microsoft Teams
Ability to perform accurate data entry and administrative support tasks

Preferred

Prior experience in employee benefits, insurance, or client service support roles
Familiarity with fully insured and self-funded benefit plans
Understanding of carrier, vendor, and HR interactions within benefits administration

Core Competencies

Detail orientation
Accountability and follow-through
Strong customer service mindset
Collaborative team approach
Proactive problem-solving

Additional Information:

Compensation:
Salary: $72,500 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Hybrid

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

Active Life and Health License
Ability to obtain required licensure within the agreed upon timeline after hire.
Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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#LI-Hybrid

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