Top 1597 Member services representative Jobs in Baltimore Md

Manager - Card Services
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $67,415 - $101,175 a year
- Full-time
- Hybrid work
- Analysis skills
- Senior level
- Leadership
- Disability insurance
- Health insurance
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Community Health Worker (SDoH) *Baltimore
Maryland Care Management Inc —Baltimore, MD
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
9d
Facilities Management Support Representative I (Mailroom)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $14.04 - $19.62 an hour
- Full-time
- Clean driving record
- Ability to lift 75 pounds
- Entry level
- Disability insurance
- Health insurance
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Guest Services Representative | Part-Time | CFG Bank Arena
Oak View Group —Baltimore, MD
- $20 an hour
- Part-time
- Conflict management
- 2 years
- Communication skills
- 401(k)
- 401(k) matching
8d
Ticket Taker | Part-Time | CFG Bank Arena
Oak View Group —Baltimore, MD
- $20 an hour
- Part-time
- Experience working with individuals with disabilities
- Conflict management
- Communication skills
- 401(k)
- 401(k) matching
Patient Access Associate I (Part-time Day Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- Computer literacy
- HIPAA
5d
Patient Access Associate I (Full-time, 3:00pm-11:30pm)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
4d
Patient Access Associate II (Part-time Night Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
5d
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
12d
Patient Services Representative
Shady Grove Fertility —Baltimore, MD
- $20 - $24 an hour
- Urgently hiring
- Mid-level
- High school diploma or GED
- Computer skills
- Paid parental leave
- Paid holidays
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8d
Usher | Part-Time | CFG Bank Arena
Oak View Group —Baltimore, MD
- $18 an hour
- Part-time
- Communication skills
- Entry level
- 401(k)
- 401(k) matching
8d
Senior Living Resident Move-In Coordinator ($25.75 - $32.96 per hour)
Edenwald Senior Living —Towson, MD
- $25.75 - $32.96 an hour
- Full-time
- Microsoft Excel
- Basic math
- Mid-level
- Free parking
- Paid holidays
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1d
AGENCY WITH CHOICE SUPPORT PROFESSIONAL
Elevate Spectrum —Baltimore, MD
- $28 - $43 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- Reliable transportation
- Health insurance
- 401(k)
Quick Apply
Patient Service Representative
Prism Vision Group —Baltimore, MD
- $18.00 - $31.89 an hour
- Computer literacy
- HIPAA
- English
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Dispatcher
Durham School Services —Baltimore, MD
- $25 an hour
- Full-time
- Bilingual
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d
Crew Member
American Cruise Lines —Baltimore, MD
- $1,000 - $1,400 a week
- Temporary
- 18 years or older
- Inventory management
- Pass drug screening
Quick Apply
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Customer Service Representative
Medical Transportation Management (MTM, Inc.) —Baltimore, MD
- $21 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
14d
Part-Time Customer Service Agent - BWI Airport
PrimeFlight Aviation Services Inc —Baltimore, MD
- $17 an hour
- Part-time
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply

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Manager - Card Services

Municipal Employees Credit Union of Baltimore, Inc. -
Baltimore, MD

Quick Apply

Job Details

Full-time
$67,415 - $101,175 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Analysis skills
Senior level
Leadership

Full Job Description

COMPANY SUMMARY:

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

Provides daily management and support for all activities (consumer and business) in debit and credit card servicing and operations including service delivery, financial settlement, reconciliation, and account maintenance. The manager will perform staff development, conduct performance reviews and develop higher levels of expertise in the staff through training and education. This position will provide overall guidance and support for systems including fraud detection and protection, dispute processing and member experience within the channel. Perform periodic review of system access (for various systems) for internal team members. Maintains current in-depth knowledge of debit/credit processes Visa guidelines, Regulation Z, Regulation E, and other Federal Regulations that govern cards operations.

This role serves as a cards expert and administrator for responsible systems. Ensures compliance with federal/state regulation and Credit Union policies and procedures. Executes and monitors all respective internal controls, ensuring efficient/effective activities that support the Credit Union's objectives, while adhering to applicable laws, regulations and Credit Union policies in promoting fiscal responsibility to benefit our members.

Directs staff to include training, timekeeping function, coaching, performance reviews and setting of goals. Helps maintain a cohesive working relationship with departments outside of the area. Coordinates within the unit to ensure that the team is familiarized with company standards, lending policies and procedures and escalate issues that cannot be resolved. Uses sound judgment when to escalate issues. Keeps business unit management informed of staff accomplishments, issues and status.

Essential Duties and Responsibilities:

Oversee daily card operations including settlement, reconciliation, and exception processing
Serve as primary liaison for fraud strategy and vendor partnership (Velera Enhanced Fraud Services)
Monitor fraud trends and implement loss mitigation strategies
Ensure compliance with Regulation E, Regulation Z, and card network rules
Lead dispute processing and resolution activities
Develop and manage team performance, training, and succession planning
Establish and monitor KPIs and service levels
Support strategic initiatives (Zelle, RTP, payments modernization)
Provide input for department dashboards and KPIs
Support internal audit and examiner requests
Supports other duties as assigned, ensuring timely resolution of escalations and service levels are met for the department. Perform other duties as assigned or requested.

Qualifications:

Required:

Strong knowledge of Regulation E and Regulation Z
Ability to analyze transaction patterns and risk indicators
Excellent documentation and decision-writing skills
Ability to handle escalated member situations
Dispute case management
Strong analytical, leadership, and decision-making skills
Prior experience as team lead, supervisor, or manager in a cards operations area
Knowledge of card fraud schemes
High school diploma or equivalent

Preferred:

Bachelor’s degree
Experience with:
Zelle disputes
- Fraud case management systems (Centrix, Verafin, etc.)
- Digital banking platforms
Fiserv DNA core banking system
Velera card management platform
Knowledge of Visa Network
CAFP — Certified AML and Fraud Professional
Payments Risk Professional (PRP)

Competencies Required:

Operational Management
Leadership Development
Time Management
Analysis
Communication
Influence
Problem Solving
Flexibility
Teambuilding
Conflict Management
Financial Management
Human Capital
Creativity/Innovation

COMPENSATION:

Salary Range, depending on experience and qualifications

$67,415 - $101,175

Benefits at MECU Credit Union:

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
Tuition Assistance: Continue your education and professional development with our tuition assistance program.
Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
Parking Discounts: Enjoy discounted parking to make commuting easier.
Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

Work Location and Physical Demands:

This position is located at Corporate Headquarters. Employees in this role may apply for a hybrid work schedule after the successful completion of their 90-day conditional period. Approval is subject to performance, department needs, and manager’s discretion.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.

#MECU123

Quick Apply

Refine Your Search

member services representative jobs in baltimore md

Manager - Card Services

Community Health Worker (SDoH) *Baltimore

Facilities Management Support Representative I (Mailroom)

Guest Services Representative | Part-Time | CFG Bank Arena

Ticket Taker | Part-Time | CFG Bank Arena

Patient Access Associate I (Part-time Day Shift)

Patient Access Associate I (Full-time, 3:00pm-11:30pm)

Patient Access Associate II (Part-time Night Shift)

Customer Service Representative

Patient Services Representative

Usher | Part-Time | CFG Bank Arena

Senior Living Resident Move-In Coordinator ($25.75 - $32.96 per hour)

AGENCY WITH CHOICE SUPPORT PROFESSIONAL

Patient Service Representative

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Dispatcher

Crew Member

Customer Service Representative / Customer Support Associate

Customer Service Representative

Part-Time Customer Service Agent - BWI Airport

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