WHO IS USA LACROSSE
USA Lacrosse, a 501(c)(3) nonprofit corporation, is a Recognized Sports Organization of the U.S. Olympic & Paralympic Committee. As the National Governing Body of men's and women's lacrosse in the United States, we collaborate with passionate experts across the sport to create opportunities for people to enjoy the sport, learn about the game, keep participants safe, and ensure everyone feels welcome. Supporting more than 425,000 members, we provide national leadership, structure, and resources to fuel and unify the sport's growth and enrich the experience of its players, coaches, officials, parents, and program leaders.
USA Lacrosse believes a diverse team best positions our organization to fulfill its mission. We strive to attract and maintain a team of talented and dedicated professionals who represent the diverse nature of our membership and the national lacrosse community. We are committed to a team culture that ensures everyone feels welcomed, valued, included, and heard.
Mission
As the National Governing Body of lacrosse in the United States, USA Lacrosse fuels the growth, enriches the experience, and fields the best National Teams.
Core Values
- We Influence - Written and Verbal Communication
- We Serve - Customer Focused
- We Create & Innovate - Creativity
- We Collaborate - Peer Relationships
- We are Humble & Honest - Integrity and Trust
- We Embrace Individuality - Diversity
- We Have Fun – Work Hard and Play Hard
If this aligns with who you are and what you are looking for in an organization, keep reading.
POSITION SUMMARY
USA Lacrosse is looking for a Membership Coordinator to join our Membership & Regional Growth team. In this role, you will play a vital role in providing customer-first focused support to all USA Lacrosse members and constituents while supporting the operations and sales for the Regional Growth team. The Membership Coordinator is the first line of support, ensuring member interactions are positive and their inquiries are resolved in a timely and professional manner. In this administrative support role, you will assist with a wide range of member requests and queries via phone, email, and chat, including membership inquiries, questions about events, questions about membership, support for Program Leaders, and assistance with basic technical support and website navigation.
The Membership Coordinator also provides support to the Regional Managers to ensure an effective and thorough sales process, allowing the Regional Managers to have a greater bandwidth so they can engage with, retain, and acquire members to grow USAL's membership base. This role provides behind the scenes support for department operations and administrative tasks to help drive sales and allow our members to see a return on their investment.
If you are customer-first focused with strong attention to detail and the desire to play a support role for our mission-based organization, this could be an excellent opportunity. We are looking for someone who is comfortable providing verbal and written customer service in a behind the scenes capacity. You will get to work alongside a dedicated team of professionals who are looking to grow the sport of lacrosse and ensure a positive member experience.
A Typical Day Looks Like…
Membership Support & Relations
- Serves as the first point of contact for inquiries from USAL members and constituents, providing customer-first focused service via phone, email, and chat, ensuring their inquiries are resolved in a positive, professional, and timely manner. This includes ensuring accurate member data and escalating matters of importance to the appropriate team member and/or department as needed.
- Acts as a key liaison for member and prospect engagement across regions, ensuring they are connected with the Regional Manager for their region. This includes supporting acquisition and retention activities.
- Responds to member communications, ensuring any necessary coordination with the regional growth team and other departments throughout USA Lacrosse to ensure thorough and accurate information is provided.
- Partners cross-departmentally to plan and execute member activations, events, and campaigns to appreciate members and promote the value of a USA Lacrosse membership, ensuring a community feel.
- Regularly attends USA Lacrosse events to represent the organization, ensuring members and attendees have an exceptional experience.
Regional Sales & Program Support
- Provides support to the regional leadership and development team to drive effectiveness in the sales process, operations, administration, and project management of USA Lacrosse's programs and initiatives.
- Supports the region and Regional Manager they are assigned to in managing accounts and prospects, including verbal and written follow-up and project management of regional initiatives. This includes ensuring data integrity and completing membership related tasks to ensure member compliance.
- Monitors, measures, and reports on any challenges/areas of opportunity/trends across all USA Lacrosse media assets. This includes communicating related feedback, along with making recommendations for solutions as appropriate, to the regional growth team leadership.
- Manages logistics for key events including the USA Lacrosse events and regional events/conferences.
Administrative & Operational Support
- Supports the regional development team and member organizations by providing administrative support so they have a greater bandwidth to engage, retain, and acquire current and prospective members. This includes providing training to member organizations, calendar management, event planning, meeting preparations, and cross-departmental collaboration to collect and disseminate information.
- Assists with membership inquiries and issues, ensuring timely resolution in coordination with internal departments.
- Maintains SOPs, forms, and collateral for membership and regional programs. This includes overseeing and maintaining inventory levels for membership products.
- Facilitates and tracks the annual grant process with sport development, DEI, coach development, and officials' development.
- Collaborates with internal departments to coordinate and organize membership related events and initiatives in their assigned region.
Is This You…
- One (1) to three (3) years of experience in an administrative or operations capacity, preferably in a membership, constituent services, donor relations, sales/marketing, public relations, or project management environment.
- Previous work experience in a non-profit, association management firm, or other member-based organization a plus.
- Intermediate to advanced computer skills with working knowledge of Microsoft 365 products, including Word, Excel, Outlook, Teams, and PowerPoint. Working knowledge of Salesforce or similar CRM preferred.
- Enthusiastic self-starter with strong problem-solving skills and comfort with a growth mindset
- Strong organizational skills with attention to detail and follow through and the ability to manage multiple tasks while meeting deadlines.
- Strong communication skills, including interpersonal, verbal, and written. This includes experience and comfort providing customer support via phone, email, and chat.
- Ability to listen to member/customer/prospect needs and provide feedback to the regional staff for the development of projects and presentations.
- Ability to work both independently and as part of a collaborative team in a fast-paced, dynamic environment. Must possess a strong “customer first” attitude.
- Ability to exercise the appropriate level of discretion and judgment with the capability to maintain confidentiality of sensitive and proprietary information and materials.
- Ability to present a professional persona and presence to build interpersonal relationships and establish credibility externally.
- Ability to be flexible with your work schedule, including the ability to work some nights and weekends based on USA Lacrosse events.
- Willingness to learn about the sport of lacrosse and appreciate the need for developing funds to fuel its development and growth.
- Ability to align with USA Lacrosse's Mission, Vision, and Values to support our initiatives and organizational goals.
Expected Hours of Work
This position is generally expected to work Monday through Friday from 8:30am to 5:00pm and occasionally requires longer hours or weekend work as related to events and other business needs. This is a hybrid position and works from the headquarters office in Sparks, MD three (3) days a week with the flexibility to work from home two (2) days a week.
Compensation & Benefits Overview
The hourly pay range for this role is $18 to $20 per hour with potential for annual incentive pay, commensurate with experience.
USA Lacrosse offers a competitive benefits package including, but not limited to:
- Medical, Dental, and Vision insurance, offering multiple options for Medical and Dental (eligible the first of the month following 30 days of employment).
- Company paid Life and AD&D at one times an employee's annual salary up to $50,000 and company paid Long Term Disability (LTD) at one year of employment.
- 403(b) retirement plan (eligible immediately upon hire), including a 4% employer contribution at one year of employment.
- Generous PTO, company paid holidays, bereavement, jury duty, and parental and maternity leave.
- Additional voluntary insurance options, such as supplemental benefits through Colonial and Nationwide pet insurance.
- Discounts on USA Lacrosse merchandise.
- Free onsite gym at HQ office.
- Free parking.
Travel Requirements
Travel may be necessary up to 5% of the time (local, regional). Travel would involve the following mode(s) of travel: car, train, or air. Some out of area and overnight travel may be expected.
EEO Statement
USA Lacrosse is an Equal Opportunity Employer committed to providing an environment of mutual respect. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin/ancestry, age, disability, genetic information (including family medical history), political affiliation, military status, veteran status, or any other status/characteristic protected under federal, state, or local law. USA Lacrosse believes diversity and inclusion among our team is critical to our success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
