Top 15 Mobility call center supervisor Jobs in Baltimore Md

Mobility Call Center Supervisor
Maryland Department of Transportation —Baltimore, MD
- $71,805 - $113,243 a year
- Weekends as needed
- High school
- Mid-level
- Master's degree
6d
Arcade/Bowling Mechanic Supervisor
Round1 —Towson, MD
- $19.00 - $20.75 an hour
- Overtime
- Mid-level
- Analysis skills
- Travel
Quick Apply
Caregiver/ CNA - Home Care Agency
Senior Helpers of Central Maryland (DORMANT) —Pikesville, MD
- $16 - $18 an hour
- Part-time
- Background check
- CPR Certification
- Skilled nursing facility
- Paid training
- Mileage reimbursement
Quick Apply
Dayside Medical Communications Supervisor (Must have NREMT)
WLRC Inc —Windsor Mill, MD
- $34 an hour
- Overnight shift
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Equine Veterinary Receptionist (Care Coordinator) - Manor Equine Hospital
PetVet Care Centers —Monkton, MD
- $16.75 - $20.47 an hour
- Overtime
- 18 years or older
- Administrative experience
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply
Maintenance Technician
Pennrose —Baltimore, MD
- $22 - $23 an hour
- Full-time
- Ability to climb stairs
- High school diploma or GED
- Driver's License
- Flexible schedule
1d
Molecular Sales Specialist- Seattle/Portland
BD —Sparks, MD
- $140,000 - $235,000 a year
- Bachelor's degree
- Continuous improvement
- Data entry
Molecular Sales Specialist- Chicago
BD —Sparks, MD
- $140,000 - $235,000 a year
- Bachelor's degree
- Continuous improvement
- Data entry
Equine Surgery Technician - Manor Equine Hospital
PetVet Care Centers —Monkton, MD
- $22.97 - $28.07 an hour
- Overtime
- 18 years or older
- Blood sampling
- Surgery
- Paid parental leave
- Health insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Reservationist/CSR (Part-Time)
Transdev —New Carrollton, MD
Answer customer calls and input ride information using a computerized scheduling system. Transdev complies with federal and state disability laws and makes…
$21.00 - $36.60 an hour
Reservationist Agent
Transdev —New Carrollton, MD
Answer customer calls and input ride information using a computerized scheduling system. Transdev complies with federal and state disability laws and makes…
$21.00 - $36.60 an hour
14d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Road Supervisor
Transdev —Columbus, OH
Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents. Paid Sick Leave: up to 5 days per year.
$22 - $25 an hour
Student Relations Technician
FLEX HIGH OHIO —Columbus, OH
Answer all incoming telephone calls and handle them in the appropriate manner. Speech: Ability to be understood in face-to-face communication, in person or…
$16.40 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for mobility call center supervisor in baltimore md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

mobility call center supervisor jobs near baltimore md

Call Center Supervisor jobs in Baltimore, MD

Maintenance Technician jobs in Baltimore, MD

Mechanic Supervisor jobs in Los Angeles, CA

Mechanic jobs in Lafayette, LA

Mechanic Supervisor jobs in Lebanon, PA

Aircraft Support Mechanic jobs in Los Angeles, CA

Pharmacy Technician Supervisor jobs in Florida

Mechanic Supervisor jobs in Indiana

Mechanic jobs in North Carolina

Mechanic Supervisor jobs in Sioux Falls, SD

Sales Specialist jobs in Clermont, FL

Reading Specialist jobs in Massachusetts

Sales Specialist jobs in Terryville, NY

Entry Level Sales jobs in Raleigh, NC

Sales Specialist jobs in Fort Lauderdale, FL

Sales Specialist jobs in Springvale, ME

Prior Authorization Specialist jobs in Denver, CO

Medical Device Sales jobs in Des Moines, IA

Surgical Technician jobs in Roseville, CA

Surgical Technician jobs in Savannah, GA

Mobility Call Center Supervisor

Maryland Department of Transportation -
Baltimore, MD

Apply Now

Job Details

Full-time
$71,805 - $113,243 a year
6 days ago

Qualifications

Staff supervision
Team supervision
High school diploma or GED

Full Job Description

MARYLAND TRANSIT ADMINISTRATION

Join the Team That Moves Maryland!

Now Hiring: Mobility Call Center Supervisor (Administrator II, 2587)

Are you ready to take on a career where your work directly impacts the lives of thousands of Marylanders every day? Do you thrive in fast-paced environments, enjoy solving real-time challenges, and feel motivated by meaningful public service?

If so, the Maryland Transit Administration (MTA) wants you on our team.

The Maryland Transit Administration (MTA) is seeking a Mobility Call Center Supervisor. This position is responsible for overseeing a team of Mobility Reservation Agents in delivering exceptional customer service.

In this role, you will be responsible for the day-to-day supervision of call center operations, ensuring employees provide accurate, timely, and professional service while meeting established performance standards. The successful candidate will foster a positive work environment through coaching, mentoring, and employee development, while partnering with leadership to improve operational efficiency and enhance both the employee and customer experience.

This is first-level supervisory work directing, coordinating, and monitoring call center operations for the Maryland Transit Administration (MTA).

Key Responsibilities:

Supervise the daily activities of Mobility Reservation Agents in a unionized environment.
Monitor daily call center operations to ensure service level, productivity, performance metrics and customer service goals are achieved.
Coach, mentor, train, and evaluate employees.
Redistribute staffing resources and balance workloads to maintain adequate manpower during peak call volumes and operational emergencies.
Ensure employees provide professional, courteous, and accurate customer service in all phone interactions.
Resolve escalated customer concerns and issues impacting Mobility customers.
Collaborate with management and cross-functional teams to identify process improvements and implement best practices.
Promote a positive, collaborative, and customer-focused work environment while fostering teamwork and employee engagement.

Location: Baltimore City

Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five (5) years of experience in a transit system, transportation operation, call center or customer service environment. *Two (2) years of experience must have been in a supervisory capacity.

This statement contains a selective qualification, which is more focused in scope than the minimum qualifications for this classification. Selective qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (i.e., knowledge, skill, or ability).

Notes:

Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.
Candidates may substitute the possession of a master's degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher-ranking commissioned officer on a year-for-year basis for the required experience.

Special Requirements:

Employees are subject to call-in 24 hours a day and will be required to maintain a reliable communication link for the purpose of emergency callback requirements.
Employees are required to work shifts, evenings, holidays, and weekends.
Employees are required to travel to various locations throughout the MTA service area.
Employees in this classification are subject to substance abuse testing in accordance with the Code of Federal Regulations 49- Federal Department of Transportation Drug Alcohol Testing Protocols and Federal Transit Administration Alcohol Testing Rules.

Licenses & Certifications

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Apply Now

Refine Your Search

mobility call center supervisor jobs in baltimore md

Mobility Call Center Supervisor

Arcade/Bowling Mechanic Supervisor

Caregiver/ CNA - Home Care Agency

Dayside Medical Communications Supervisor (Must have NREMT)

Equine Veterinary Receptionist (Care Coordinator) - Manor Equine Hospital

Maintenance Technician

Molecular Sales Specialist- Seattle/Portland

Molecular Sales Specialist- Chicago

Equine Surgery Technician - Manor Equine Hospital

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for mobility call center supervisor in baltimore md

Explore jobs in more locations

Qualifications

Licenses & Certifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected