Top 146 Patient representative Jobs in Baltimore Md

Regional Customer Support Manager
PEVCO —Middle River, MD
- $85,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Patient Service Representative
Advanced Radiology —Baltimore, MD
- $18 - $26 an hour
- Per diem
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance
Patient Access Representative
Mercy Medical Center —Baltimore, MD
- $19.49 - $32.16 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hospital
- 403(b) matching
- Paid holidays
Patient Access Associate I (Full-time, 3:00pm-11:30pm)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
11d
Patient Service Representative
Chase Brexton Health Care —Baltimore, MD
- $17.83 - $22.92 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- 1 year
Quick Apply
14d
Patient Access Associate II
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Full-time
- Hospital
- HIPAA
- Inpatient
5d
Patient Service Representative
Prism Vision Group —Baltimore, MD
- $18.00 - $31.89 an hour
- Computer literacy
- HIPAA
- English
Patient Services Representative- Practice Operations- Remote Opportunity
Faculty Physicians Inc. —Baltimore, MD
- $18.99 - $28.51 an hour
- Remote
- Medical office experience
- Mid-level
- 3 years
Quick Apply
1d
Patient Registration - Customer Service Representative
R1 RCM, Inc. —Baltimore, MD
- $16.12 - $23.21 an hour
- Part-time
- Background check
- Hospital
- Urgent Care
Patient Access Representative I
University of Maryland Medical System —Baltimore, MD
- $17.00 - $20.77 an hour
- Full-time
- Hospital
- Administrative experience
- High school diploma or GED
Customer Service Representative - Patient Registration
R1 RCM, Inc. —Baltimore, MD
- $16.12 - $23.21 an hour
- Full-time
- Background check
- Hospital
- Urgent Care
11d
Patient Services Representative
Shady Grove Fertility —Baltimore, MD
- $20 - $23 an hour
- Urgently hiring
- Mid-level
- High school diploma or GED
- Computer skills
- Paid parental leave
- Paid holidays
Quick Apply
14d
Patient Service Representative
Clinical Associates, P.A. —Towson, MD
- Full-time
- Basic math
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Access Associate II (Part-time Night Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
11d
Patient Service Representative
Patient First —Lutherville, MD
- $19.50 - $22.00 an hour
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Maintenance
- Paid holidays
- Disability insurance
7d
Patient Guest Relation Rep (FT 11am-7:30pm with rotating weekends 12:30pm-9:00pm)
MedStar Health —Baltimore, MD
- $18.00 - $29.74 an hour
- Full-time
- Hospital
- Computer literacy
- High school diploma or GED
Patient Access Representative II
University of Maryland Medical System —Baltimore, MD
- Full-time
- Hospital
- Inpatient
- Mid-level
Patient Service Representative - Endocrinology
Clinical Associates, P.A. —Towson, MD
- Full-time
- Basic math
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Quick Apply
Patient Service Rep- Emergency Dept
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- 403(b) matching
- Paid holidays
4d
Patient Service Representative Float
Advanced Radiology —Ellicott City, MD
- $18 - $23 an hour
- 8 hour shift
- Computer literacy
- High school diploma or GED
- Computer skills
- Health savings account
- Health insurance
14d

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Regional Customer Support Manager

PEVCO -
Middle River, MD

Quick Apply

Job Details

Full-time
$85,000 - $100,000 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing technical support teams
Customer communication
On-site technical support
Confidential information handling
Customer relationship building
Managing teams in a customer support role
Field service
Team leadership
Employee relationship building
Technical support
Managing clients in a customer support role
Bachelor's degree
Problem-solving
Customer support management
Customer support
CRM system proficiency
Technical troubleshooting support
Staffing management
Mechanical knowledge
Interpersonal communication

Full Job Description

Job Summary
Pevco is seeking an experienced Regional Customer Support Manager to join our team. The Regional Customer Support Manager oversees the performance and development of field service technicians while ensuring exceptional service delivery. The role emphasizes building strong customer partnerships, maintaining operational efficiency, and driving continuous improvement to achieve the highest levels of customer satisfaction.

Pevco makes industry-leading pneumatic tube delivery systems for hospitals that transport more than 1 million patient-critical items every day. Our systems streamline workflows, reduce errors, and empower clinicians to provide the best patient care. Our company culture is centered on teamwork, craftsmanship, and outstanding customer service.

Responsibilities:

Provide leadership and direct management of field service technicians and customer relations representative(s)
Support technicians with customer issues and assist in developing effective solutions
Standardize service processes and product delivery across all technicians
Identify staffing needs and participate in recruitment efforts
Identify and address training and professional development needs for field service technicians
Monitor service ticket responses and resolutions to ensure all are closed within required timeframes
Communicate status of outstanding issues both internally and externally to ensure all parties remain informed and up to date
Conduct customer visits to maintain strong relationships and ensure complete satisfaction
Lead and manage customer on-site system upgrades when required
Coordinate multiple priorities and demonstrate initiative in completing projects within required timeframes
Ensure all company policies are followed
Maintain strong working relationships with customers, co-workers and employees

Required Skills and Abilities:

Strong communication and interpersonal skills with the ability to build and maintain professional relationships
Excellent listening and problem-solving abilities to effectively address customer and operational issues
Strong organizational, prioritization, and time management skills
High level of integrity with the ability to handle confidential and sensitive information appropriately
Ability to understand and support the company’s vision and align departmental goals with organizational objectives
Solid product and technical knowledge relevant to field service operations
Willingness and ability to travel up to one week per month as required
Experience working with Customer Relationship Management (CRM) systems

Education and Experience

Bachelor’s degree or equivalent job experience in a related field
5+ years customer service in comparable technical field

Pay: $85,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Experience:

personnel management: 2 years (Required)
Technical support: 5 years (Required)
customer service management: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

patient representative jobs in baltimore md

Regional Customer Support Manager

Patient Service Representative

Patient Access Representative

Patient Access Associate I (Full-time, 3:00pm-11:30pm)

Patient Service Representative

Patient Access Associate II

Patient Service Representative

Patient Services Representative- Practice Operations- Remote Opportunity

Patient Registration - Customer Service Representative

Patient Access Representative I

Customer Service Representative - Patient Registration

Patient Services Representative

Patient Service Representative

Patient Access Associate II (Part-time Night Shift)

Patient Service Representative

Patient Guest Relation Rep (FT 11am-7:30pm with rotating weekends 12:30pm-9:00pm)

Patient Access Representative II

Patient Service Representative - Endocrinology

Patient Service Rep- Emergency Dept

Patient Service Representative Float

I want to receive the latest job alert for patient representative in baltimore md

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