Mortgage Operations & Growth Manager
Pasadena, MD | Full-Time | In-Office
$75,000 - $85,000 Base Salary + Leadership Growth Bonus Program
Six-Figure Total Compensation Opportunity
Senior Processors, Processing Managers, and Mortgage Operations Professionals Encouraged to Apply
Help Build Something Different
Are you an experienced Senior Processor or Mortgage Operations professional who's ready for the next step?
Coastline Mortgage is seeking a Mortgage Operations & Growth Manager to help build and scale a unique mortgage platform focused on operational excellence, compliance, growth, and long-term scalability.
This is not a maintenance role.
This is an opportunity to help build something from the ground up alongside executive leadership.
We're looking for someone who enjoys creating systems, developing people, improving processes, strengthening compliance, and helping build a company positioned for significant future growth.
If you're the type of person who sees inefficiencies and immediately starts developing solutions, enjoys creating structure, thrives in a fast-paced environment, and wants to play a meaningful role in shaping the future of a growing mortgage company, we'd like to meet you.
This is a rare opportunity to help build a mortgage platform from the ground floor while leveraging the strength of an established real estate ecosystem already generating thousands of real estate transactions annually.
About Coastline Mortgage
Coastline Mortgage is part of the DCA Real Estate Solutions ecosystem, which includes:
- Coastline Mortgage
- Douglas Realty
- Admiral Title Group
- REACT Academy
- DCA Leads Division
Together, our mission is to build one of the strongest integrated real estate ecosystems in the region by combining mortgage, real estate, title, education, lead generation, recruiting, and operational support into a single growth-focused platform.
We believe the future of the mortgage industry is built around the right combination of everything.
Strong compensation. Premium benefits. Operational support. Business development opportunities. Lead generation. Recruiting infrastructure. Professional development. Leadership opportunities. Long-term scalability.
Through our integration with Douglas Realty, Admiral Title Group, REACT Academy, and the DCA Leads Division, we're building a platform designed to create opportunity for both our clients and our team members.
Our goal is to create the ideal balance between compensation, support, growth, compliance, operational excellence, and long-term career opportunity.
We believe that combination creates something far more valuable than a commission plan alone.
Position Overview
The Mortgage Operations & Growth Manager will work directly with executive leadership to help build, improve, and scale Coastline Mortgage's operational infrastructure.
This position will play a key role in developing systems, improving efficiency, strengthening compliance, supporting recruiting initiatives, developing team members, supporting loan officer growth, and preparing the company for substantial future growth.
The ideal candidate combines strong mortgage processing knowledge, leadership ability, compliance awareness, operational discipline, and an entrepreneurial mindset.
This position will be instrumental in helping Coastline Mortgage scale from its current production levels into a significantly larger platform supporting future growth, additional loan officers, expanded operations, and increased loan volume.
Key Responsibilities
Operations Leadership
- Lead and support processors, loan officer assistants, and future operations staff
- Serve as a key operational resource for Coastline's loan officers by helping create systems, processes, and support structures that allow them to grow and scale their businesses
- Work closely with loan officers to identify operational challenges, improve communication, and enhance the overall loan origination experience
- Manage pipeline flow from application through closing
- Establish accountability, service standards, and operational expectations
- Monitor workflow efficiency, turn times, pipeline health, and production metrics
- Assist with staffing, hiring, onboarding, and team development
Process Development & Scalability
- Build and document operational procedures and workflows
- Develop scalable systems that support future growth
- Identify operational bottlenecks and implement solutions
- Improve communication between loan officers, processing, underwriting, and closing partners
- Drive continuous process improvement initiatives
Compliance & Quality Control
- Assist with internal audits and quality control initiatives
- Help ensure compliance with company policies and mortgage regulations
- Support licensing, documentation, and operational oversight processes
- Promote a culture of file quality, accountability, and compliance excellence
- Partner with executive leadership on risk management initiatives
Team Development
- Train, mentor, and develop processors and support staff
- Create consistency across the loan process
- Develop best practices and operational standards
- Foster a positive, accountable, team-oriented culture
Strategic Growth
- Participate in leadership planning and growth initiatives
- Support recruiting and onboarding efforts
- Partner with executive leadership to improve the loan officer experience, support retention efforts, and help create an environment where loan officers can thrive and grow
- Help build the operational framework necessary to support future expansion
- Contribute ideas that improve both efficiency and borrower experience
Qualifications
Required
- 5+ years of mortgage industry experience
- Significant mortgage processing experience
- Strong understanding of Conventional, FHA, VA, and USDA lending
- Experience managing pipelines and multiple active transactions simultaneously
- Strong organizational, communication, and leadership skills
- Ability to solve problems and improve processes independently
- Desire to help build and grow an organization
Preferred
- Senior Processor experience
- Processing Manager experience
- Mortgage Operations experience
- Mortgage broker experience strongly preferred
- Compliance, audit, or quality control experience
- Licensing or regulatory oversight exposure
- Experience building or improving operational departments
- Experience with Arrive Mortgage Software or similar LOS platforms
Compensation & Benefits
- $75,000 - $85,000 base salary
- Leadership Growth Bonus Program
- Six-figure total compensation opportunity
- Premium health insurance benefits
- Retirement plan with company match
- Paid time off
- Professional development opportunities
- Direct access to executive leadership
- Future executive growth opportunities
- Opportunity to help build a unique and rapidly growing mortgage platform
Why This Opportunity Is Different
Most mortgage operations roles focus on maintaining existing systems.
This role is about helping create the future.
You'll have the opportunity to work directly with ownership, influence company strategy, build systems that scale, develop team members, strengthen compliance, support loan officer success, and help shape the future of a growing mortgage company.
You'll be joining a company with ambitious growth goals, a unique ecosystem model, and leadership that is actively investing in the infrastructure necessary to support long-term success.
If you're looking for a role where your ideas matter, your leadership matters, and your impact can be seen every day, we'd love to hear from you.
Application Instructions
To be considered for this position, please submit your resume and cover letter directly to [email protected] using the subject line: Coastline Mortgage Ops
We're looking for more than experience. We're looking for someone who enjoys building, improving, leading, and creating.
In your cover letter, please answer the following questions:
1. Tell us about a process, workflow, or system you improved within a mortgage company. What was the problem, what changes did you implement, and what was the outcome?2. Describe a time when you identified a problem that others were either overlooking or accepting as normal. How did you approach the situation and what was the result?3. If you were given the opportunity to build or improve a mortgage operations department from the ground up, what would be the first area you would focus on and why?4. What excites you most about helping build something rather than simply maintaining something that already exists?
There are no right or wrong answers. We're interested in learning how you think, how you solve problems, how you lead, how you support others, and how you approach growth and operational excellence.
Applications submitted without a cover letter addressing the questions above may not be considered.
Coastline Mortgage
Different by Design™
Designed for Growth. Built by Loan Officers. Built for Loan Officers.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Which of the following best describes your experience?
Loan Officer
Loan Processor
Senior Processor
Processing Manager
Operations Manager
Operations Director
Other
- Have you ever directly supervised or managed mortgage staff?
Yes
No
- Which mortgage operations functions have you been directly involved with?
(List all that apply)
Processing
Compliance
Quality Control
Audits
Licensing
Training
Hiring
Team Management
Operations Management
Experience:
- Loan processing: 5 years (Required)
Work Location: In person
