Department: Cargo Provo & GSE
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Maryland.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Provisioning Agent position at BWI within the last 12 months.***
Pay & Benefits:
Pay of $20.63 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you’ll love: https://careers.southwestair.com/benefits
Want to be part of the Team that helps flights take off ready and refreshed? Provisioning Agents at Southwest help get planes stocked and cleaned before each flight. They load snacks, drinks, and ice, set up entertainment kits, and tidy up cabin areas so everything is ready to go. You’ll work in the warehouse and on the ramp, driving equipment, moving supplies, and teaming up with Flight Attendants and other Agents. Your work helps Southwest take care of Customers and keep flights running smoothly. See what a day in Provo looks like: swa.is/DayInProvo
Additional details:
This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
New Hires will complete 4- 6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
Learn more about becoming a Provisioning Agent and the FAQs: careers.southwestair.com/provisioning-agents
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Duties and Responsibilities
Warehouse area:
Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary
Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device
Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift
Prepares perishable items for stocking on aircraft
Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights
Packs and repacks entertainment kits and assures aircraft is equipped with such kits.
Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies
Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis
Ramp Area:
Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft
Performs job in a safe manner in compliance with Company, contractual and regulatory requirements
Safely drives and operates a provisioning truck in the airport ramp area
Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.
As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations
May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time
Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions
Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities
Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories
Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required
Transports cabin, commissary, and cleaning equipment between aircraft and storage areas
Provisioning aircraft must be accomplished during a prescribed ground time
General:
Works as a member of lean staff operating out of cities served by the airline
Wears visual identification required by the Company, prominently displayed for ready recognition
Responds to internal Customer inquiries
Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency
Duties may vary by size and organization of Provisioning Station
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Skills, Knowledge and Abilities
Must be able to read, write and fluently speak and understand the English language
Must be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period
Prior to completion of probationary period, Employee must abide by the Probationary Attendance Control Policy
Employee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annually
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must be alert to moving vehicles, aircraft, or personnel
Must be able to use radio equipment
Must be able to communicate information and instructions verbally and/or with radio equipment
Must be able to type and/or use computer keyboard with sufficient speed to meet demands of the job
Must be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above
Must be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations Education
No education requirement
Experience
No experience requirement
Licensing/Certification
Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
Must possess a valid U.S. driver’s license
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
Must be able to perform the job functions within a limited space and able to lift and move items of 70 pounds and/or, more on a regular basis and repetitively lift weights of 25 to 65 pounds on raised surfaces
Must be able to observe, and discern safety practices and communicate with Team members verbally and in writing
Must be able to bend, stretch, and squat to position self while working in the designated work areas including aircraft galleys, provisioning vehicles, warehouse/office area, and other designated work areas
Must be able to operate cutting tools to open supply boxes
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work various shifts including nights, weekends, holidays, and overtime as outlined in the labor agreement
- The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate: $20.63
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
06/08/2026
