Top 8 Senior helpdesk technician Jobs in Baltimore Md

Senior Operations Support SME
Darkblade Systems, LLC —Annapolis Junction, MD
- $110,000 - $210,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Senior Service Desk Technician
ASRC Federal —Gunpowder, MD
- $49,000 - $82,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- Research
- Paid holidays
- Health insurance
13h
Senior Virtualization/Windows Administrator
CyberLinx Solutions LLC —Annapolis Junction, MD
- Full-time
- 6 years
- Windows
- Master's degree
Quick Apply
Senior Audio-Visual/Multimedia Engineer
Quantum Sky —Annapolis Junction, MD
- $140,000 - $175,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Scripting
- Disability insurance
- Health insurance
9d
Senior Electronic Security Engineer
Securityhunter, Inc. —Windsor Mill, MD
- $85,000 - $105,000 a year
- Full-time
- Background check
- CAD
- Engineering
- Health savings account
- Health insurance
Quick Apply
6d
Sr. Field Engineer
York Telecom Corporation —Linthicum Heights, MD
- $85,000 - $95,000 a year
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
Quick Apply
Maintenance Supervisor
CSI Support & Development —Baltimore, MD
- $27 - $30 an hour
- Full-time
- Customer service
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Senior Support Technician
Vertilocity —Timonium, MD
- $50,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
6d

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Senior Operations Support SME

Darkblade Systems, LLC -
Annapolis Junction, MD

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Job Details

Full-time
$110,000 - $210,000 a year

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Pet insurance

Qualifications

Customer communication
Standard Operating Procedures (SOPs) implementation
Customer support ticket management
Customer support
TS/SCI with Polygraph
Standard operating procedures (SOPs)
Ticketing system technical support

Full Job Description

Overview:

CIS Secure is seeking a Senior Operations Support SME for its Darkblade Systems operating company to support a mission-critical customer environment in Annapolis Junction, Maryland. The Senior Operations Support SME will provide operational and technical support within a fast-paced mission environment, troubleshooting system issues, supporting users, maintaining operational continuity, and coordinating with customer teams and stakeholders.

Responsibilities:

Troubleshoot system issues and perform first-level corrective maintenance.
Address complex user questions and provide clear guidance and technical support.
Support other help desk technicians when advanced assistance is needed.
Deliver concise operational updates to customer teams and stakeholders.
Follow and maintain Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
Maintain and update ticket tracking systems and operational documentation.
Monitor system and network status and assist with issue resolution and escalation.
Support day-to-day operational activities within a fast-paced mission environment.
Document issues, resolutions, and operational activities to ensure continuity and accountability.

OPERATING HOURS AND EXPECTATIONS:

This position operates 100% onsite unless otherwise discussed and approved by the Program Manager and customer; work is conducted on a standard eight (8) hour schedule Monday - Friday.

TRAVEL:

This position requires no travel.

Qualifications:

CLEARANCE:

Active Top Secret / SCI and Full Scope/Lifestyle Polygraph is required upon application for initial consideration. *** This position is not open for any clearance upgrades, reactivation, or sponsorship.***

EDUCATION:

BA/BS degree and applicable experience, or equivalent combination of education and experience supporting customer operations, help desk, or technical support environments.

CERTIFICATION(S):

Relevant technical certifications are desirable but not required.

REQUIRED SKILLS AND EXPERIENCE:

Experience supporting users in a help desk, service desk, operations center, or technical support environment.
Strong troubleshooting and problem-solving abilities.
Experience working with ticket management systems.
Ability to communicate technical issues and operational status to both technical and non-technical audiences.
Experience following and maintaining SOPs and SLAs.
Strong written and verbal communication skills.
Ability to work independently and collaboratively within a team environment.

DESIRED SKILLS AND EXPERIENCE:

Experience supporting Intelligence Community or Department of Defense environments.
Experience monitoring system and network health.
Prior experience serving as a senior technician, lead analyst, or subject matter expert in an operational support environment.
Familiarity with enterprise IT operations and customer-facing support activities.

Benefits:

WHAT WE OFFER:

At CIS Secure and its associated companies, Intrepid Solutions and Services and Darkblade Systems, we believe in promoting fair and transparent pay practices. We are committed to disclosing the compensation range for transparency and to set clear expectations for all applicants for this posting. This range represents the anticipated low and high end of the base salary for the advertised job, promotion, or transfer opportunity. Please note that the pay range provided is a good faith estimate for the position at the time of posting. The actual salary offered may vary based on various factors including but not limited to relevant experience, knowledge, skills and abilities, education, geographic location, as well as internal equity, and alignment to market data.

Job Type: Full-time (onsite)

Pay Range: $110,000.00 - $210,000.00 per year

Benefits:

401(k)
Dental insurance
Medical insurance
Health Savings Account option
Flexible Spending
Vision insurance
Life and Disability Insurance
Ancillary offerings (Hospital Indemnity, Accident, Critical Illness, Pet Insurance)
Paid Time Off
Holiday pay

CIS Secure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Apply Now

Refine Your Search

senior helpdesk technician jobs in baltimore md

Senior Operations Support SME

Senior Service Desk Technician

Senior Virtualization/Windows Administrator

Senior Audio-Visual/Multimedia Engineer

Senior Electronic Security Engineer

Sr. Field Engineer

Maintenance Supervisor

Senior Support Technician

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