A Wonderful Mortgage Company
Turning paperwork into pathways home — with precision, care, and a touch of magic.
TITLE: Loan Processor (Document Detective, Closing Conductor, Detail Devotee)
REPORTS TO: Branch Manager (your steadfast north star)
FLSA STATUS: Non-Exempt
LOCATION: Various (wherever the loans need you most)
The Craft You'd Be Practicing
Behind every family's move-in day is a Loan Processor who made sure every 'i' was dotted and every 't' was crossed — sometimes twice. At [A Wonderful Mortgage Company], the Loan Processor is the vital bridge between a loan application and a closed loan. You'll review, validate, communicate, and orchestrate — ensuring that every document, figure, and condition is in perfect harmony before anything reaches the Underwriter's desk.
We follow the traditional processing model, which means by the time a loan lands in Underwriting, it has been thoroughly reviewed, scrubbed of discrepancies, and dressed for success. No loose ends, no mystery documents, no surprises.
Standard expedition load: Carry 20–30 loans in process at any given time, guiding 15+ loans per month safely to the closing table.
Your Daily Craft (a.k.a. Responsibilities)
✦ Within 72 hours of receiving a file, ensure all minimum standards are met — fees, documentation, closing schedule, and application accuracy. Think of it as your opening inspection of the treasure map before the journey begins.
✦ Review loan and credit documents with a discerning eye, keep Encompass up to date, and run the Automated Underwriting System (AUS) to obtain automated approval.
✦ Order and review appraisals, confirm UCDP submission, and ensure timely delivery to customers. Procure and provide condominium documents when applicable.
✦ Run DataVerify DRIVE reports, clear any alerts, check MERS, and review 4506-C/8821 forms and flood certifications — the behind-the-scenes detective work that keeps everything airtight.
✦ Send a warm Welcome Letter requesting any additional documents needed, then submit the loan to Underwriting for approval in a timely manner.
✦ Obtain and upload all credit conditions, and review appraisal conditions and related items at least 72 hours before closing — no last-minute scrambles on your watch.
✦ Ensure the loan reaches "approval" milestone status no fewer than 3 business days before closing. Submit to the PMI company and obtain any additional approvals needed (CDA, Rural Housing, Down Payment Assistance, etc.).
✦ Complete the closing coordination sheet, verify fees, prepare any refund requests, and follow up diligently to ensure the closing goes off without a hitch.
✦ Lend a hand in acquiring post-closing loan purchase requirements as needed — because your care for the file doesn't vanish the moment the ink is dry.
What You Bring to the Table (a.k.a. Requirements)
✦ A high school diploma or equivalent experience — the foundation of your professional story.
✦ 3+ years of experience in the mortgage industry. Highly preferred — this role rewards those who know the terrain.
✦ Familiarity with loan processing software; Encompass earns enthusiastic bonus points.
✦ The ability to analyze financial documents and ensure compliance with applicable regulations — you see both the forest and the trees.
✦ Exceptional organizational skills, sharp attention to detail, and a natural instinct for prioritization.
✦ The discretion of a trusted vault keeper when handling sensitive borrower information.
✦ Communication skills that work gracefully across every level of the organization — from borrowers to branch managers.
✦ Proficiency in Microsoft Office Suite (the reliable old guard).
The Qualities That Set You Apart (a.k.a. Competencies)
✦ Adaptability: You embrace change, welcome new ideas, and adjust course without losing your footing.
✦ Customer Service: You work seamlessly with both customers and colleagues, champion a positive company image, and meet challenges with a solution-first mindset.
✦ Dependability: Deadlines don't intimidate you. You work independently, stay accountable, remain focused, and show up — every time.
✦ Job Knowledge: You understand the nuances of your role, own your responsibilities, and make it a point to stay current as the industry evolves.
✦ Productivity: You manage a complex workload with efficiency and intention, consistently meeting your goals without cutting corners.
✦ Quality: Errors are your nemesis. You pursue accuracy with genuine commitment and actively seek ways to improve the process.
Physical Requirements (The Sensible Bit)
✦ Good hearing, speech, and eyesight — assistive devices are warmly welcomed.
✦ Ability to sit, stand, and use a keyboard for a couple of hours at a stretch in an office environment.
A Word About the Unexpected
This description captures the spirit and substance of the role — but mortgage lending is a living, breathing industry. Duties, responsibilities, and activities may evolve over time, with or without advance notice. We'll do our best to keep you informed every step of the way.
The Good Stuff (a.k.a. Benefits)
People who guide others to their dream homes deserve a pretty wonderful benefits package themselves. Here's what awaits:
✦ Comprehensive health coverage: medical, prescription, dental, and vision plans.
✦ Basic life and AD&D insurance, plus short- and long-term disability options.
✦ Voluntary life and AD&D coverage for extra peace of mind.
✦ An employee assistance program (EAP) — for life's moments that need a little extra support.
✦ A 401(k) retirement account, because future-you is counting on present-you.
✦ Emergency travel assistance, identity theft protection, and a charitable giving match.
For the full details on pricing and employer contributions, our HR team is always happy to chat.
Compensation Band: Available upon request from the HR offices.
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
Work Location: In person
