Top 12 Guest service agent Jobs in Baraboo, Wi

Guest Services Supervisor
Great Wolf Lodge —Baraboo, WI
- $19 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- Wellness program
- Paid parental leave
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Hotel Front Desk / Guest Service Agent
Fairfield Inn & Suites Baraboo —Baraboo, WI
- $15 a week
- Part-time
- Background check
- Hotel
- Ability to sit for extended periods
- Paid holidays
- Disability insurance
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Reservations/Customer Service
Chula Vista Resort —Wisconsin Dells, WI
- Full-time
- Writing skills
- Basic math
- No experience needed
Guest Services Supervisor
Chula Vista Resort —Wisconsin Dells, WI
- 8 hour shift
- Writing skills
- Basic math
- English
Front Office Manager
BRAVO 857 LLC —Wisconsin Dells, WI
- $40,000 - $45,000 a year
- Weekends as needed
- English
- Mid-level
- Windows
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Front Desk Agent 2nd Shift (3pm-11pm)
RAMADA INN by Wyndham —Lake Delton, WI
- $14 - $15 an hour
- Part-time
- Bilingual
- Hotel
- Conflict management
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Guest Service Representative (Part Time)
Festival Foods —Portage, WI
- Part-time
- Cash register
- Mentoring
- In-person
- Paid parental leave
- Dental insurance
Front Office Manager
Bravo Hospitality Group —Wisconsin Dells, WI
- $19 - $23 an hour
- Weekends as needed
- Inventory management
- English
- Mid-level
Quick Apply
Night Audit - Part-Time
Holiday Inn Express & Suites —Sauk City, WI
- $15 - $17 an hour
- Part-time
- Hotel
- Organizational skills
- Communication skills
- Paid time off
- Flexible schedule
Quick Apply
9d
Wireless Sales Associate
Team Wireless - Verizon Authorized Retailer —Waunakee, WI
- $25 an hour
- Weekends as needed
- Computer literacy
- Communication skills
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply

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Guest Services Supervisor
Great Wolf Lodge —Baraboo, WI
At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations.
$19 an hour
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Reservations/Customer Service
Chula Vista Resort —Wisconsin Dells, WI
Empowered to create that first personal positive impression to guests when first calling Chula Vista Resort; giving the guests the most accurate, friendly, and…

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Leasing Professional
T&R Properties —Columbus, OH
Check phone messages several times throughout each day and return calls promptly. Complete the guest card and confirm accuracy upon completion.
$18 - $22 an hour
Quick Apply
1d
Guest Service Agent - Short North Luxury
Le Meridien Columbus, The Joseph —Columbus, OH
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at…
2d

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guest service agent jobs near baraboo, wi

Guest Services Supervisor

Great Wolf Lodge -
Baraboo, WI

Quick Apply

Job Details

Part-time | Full-time
$19 an hour

Benefits

Wellness program
Paid parental leave
Health savings account
Health insurance
Dental insurance
Paid time off
On-the-job training
Parental leave
Leadership training provided
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Team leadership
Workplace dispute resolution
Employee retention
English
Team development
Receptionist experience within hospitality industry
Employee engagement
Team building

Full Job Description

Pay: $19.00 per hour

At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off

Essential Duties & Responsibilities

Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
Ensures daily success of check-in standards and operational efficiencies
Provides coaching, encouragement, and recognition to pack members regularly
Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
Understands and participates in scheduling of staff, execution of labor management and forecasting
Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
Monitors performance of agents, providing real time feedback and coaching
Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
Participates in recruitment and selection of talent for the guest service team
Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

High School diploma or equivalent experience
Minimum of 1 year prior experience Rooms Division/Front Desk
Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
Proficient in both written and spoken English
Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

Associate's degree or higher in hospitality or related field
Experience with Opera or similar system
Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

Ability to lift 30lbs.
Ability to stand/sit for long periods of time.
Ability to bend, stretch and twist

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions:

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Refine Your Search

guest service agent jobs in baraboo, wi

Guest Services Supervisor

Hotel Front Desk / Guest Service Agent

Reservations/Customer Service

Guest Services Supervisor

Front Office Manager

Front Desk Agent 2nd Shift (3pm-11pm)

Guest Service Representative (Part Time)

Front Office Manager

Night Audit - Part-Time

Wireless Sales Associate

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