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Optimal Health and Wellness —Baraboo, WI
- $15 - $18 an hour
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- HIPAA
- Communication skills
- Entry level
- Employee discount
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Patient Communications Specialist

Optimal Health and Wellness -
Baraboo, WI

Quick Apply

Job Details

Part-time
$15 - $18 an hour

Benefits

Employee discount

Qualifications

Patient question and concern management
HIPAA compliance
Electronic health records (EHR) management
Phone communication
Patient demographics
HIPAA
Assisting medical staff
Phone call screening
Patient charting
Clinical confidentiality policies
Managing patient records
Communication skills
Patient scheduling via phone
Entry level

Full Job Description

Patient Communications Specialist (Part-Time)

Optimal Health and Wellness is looking for a friendly, compassionate, and professional Patient Communications Specialist to join our team. This position is dedicated to providing outstanding customer service by answering incoming phone calls, assisting patients, and ensuring every caller has a positive experience.

As the voice of our practice, you will play an essential role in helping patients navigate appointments, services, and general questions while supporting our providers and office staff.

Position Details

Position: Part-Time
Pay: negotiable (based on experience)
Benefits: No traditional benefits. Employee discounts on office visits, select products, and services.

Primary Responsibilities

Answer a high volume of incoming phone calls with professionalism and warmth
Schedule, reschedule, and cancel patient appointments
Direct calls to the appropriate staff member when necessary
Respond to patient questions regarding services, appointments, and office policies
Take detailed and accurate messages for providers and staff
Return voicemail messages promptly
Verify patient demographic information when scheduling appointments
Provide excellent customer service while maintaining patient confidentiality (HIPAA)
Document patient communications accurately within the electronic medical record (EMR)
Assist patients with general questions regarding office processes
Maintain a calm, courteous, and positive attitude during busy periods

Qualifications

Outstanding verbal communication skills
Friendly, patient, and professional telephone etiquette
Excellent organizational and multitasking abilities
Strong attention to detail
Comfortable using computers and electronic medical records (EMR experience preferred)
Ability to work independently and as part of a team
Previous experience in a medical office, call center, or customer service role is preferred but not required. We are willing to train the right candidate.

Why Join Optimal Health and Wellness?

At Optimal Health and Wellness, we are passionate about helping our patients achieve their healthiest lives through personalized, compassionate care. Every phone call is an opportunity to make someone feel heard, valued, and supported.

If you enjoy helping others, have exceptional communication skills, and want to be part of a growing healthcare team, we'd love to hear from you!

Quick Apply

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