Top 48 Customer service manager Jobs in Barberton Oh

Customer Care Scheduler Operations - REMOTE
Signet Jewelers —Akron, OH
- $45,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
Manager of Operations & Customer Service
Akron Metropolitan Housing Authority —Akron, OH
- $62,300 a year
- On call
- Word processing
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Customer Care Manager II
Pulte Homes of Ohio LLC —Medina, OH
- Full-time
- Construction site
- Computer literacy
- Mid-level
Revenue Cycle Manager, Customer Service & Self-Pay
Revcare, Inc. —Fairlawn, OH
- 8 hour shift
- Microsoft Excel
- HIPAA
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor (CSS)
Petsuites of America —Twinsburg, OH
- $13.00 - $14.50 an hour
- Weekends as needed
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Services Manager, Retirement Plan Services
Charles Schwab —Richfield, OH
- $74,300 - $95,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
Customer Experience Supervisor
Lubrizol —Brecksville, OH
- Full-time
- Management
- Mid-level
- Analysis skills
- Health savings account
- Paid holidays
9d
Workforce Manager
Home Genius Exteriors —Streetsboro, OH
- Weekends as needed
- Mid-level
- Analysis skills
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Service Supervisor
Cintas —North Canton, OH
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service Supervisor
PetSuites —Twinsburg, OH
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Lead Customer Service Associate
Par Mar Stores —Mogadore, OH
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Division Manager of Customer Care
Pulte Homes of Ohio LLC —Medina, OH
- Full-time
- Construction site
- Computer literacy
- High school diploma or GED
Office Customer Service Manager
Allstate Insurance Agency - Scott Tatro —Akron, OH
- $48,000 - $64,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Paid time off
- 401(k) matching
Quick Apply
Director Member Experience
Silver Lake Country Club —Silver Lake, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Disability insurance
- Health insurance
Quick Apply
12d
Team Lead, Recovery Solutions
Concora Credit Inc. —Akron, OH
- Full-time
- 11+ years
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
13d
Director of Client Services
Z5 Inventory —Hudson, OH
- $90,000 - $100,000 a year
- Weekends as needed
- Up to 50% travel
- Bachelor's degree
- Travel
- Opportunities for advancement
Call Center Supervisor
Great Day Improvements: A Family of Brands —Twinsburg, OH
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- AD&D insurance
- Health insurance
Senior Client Service Manager - Commerical Lines
Gallagher —Richfield, OH
- $69,500 - $116,000 a year
- Full-time
- Hybrid work
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Customer Experience Supervisor
Wild Republic —Independence, OH
- Full-time
- Up to 50% travel
- Inventory management
- Mid-level
Quick Apply
Client Service Manager - Commercial Lines
Gallagher —Richfield, OH
- $56,500 - $94,500 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account

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customer service manager jobs near barberton oh

Customer Care Scheduler Operations - REMOTE

Signet Jewelers -
Akron, OH

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Job Details

Full-time
$45,000 - $60,000 a year

Qualifications

Statistics
Staff performance monitoring
Operational analysis
Data systems development
Resource allocation (project management tasks)
Data analysis reporting
Budgeting support
Staff scheduling
Business analysis
Process design
Performance Reporting
Team scheduling
Mid-level
System maintenance
Employee attendance management
Team training
System testing
Forecasting
Schedule creation
Interdisciplinary policy and procedure development experience
System development
Management reporting
Capacity planning
Training & development
Business operations
Ad-hoc reporting
Call center management
Service level agreement (SLA) management
Strategic workforce planning
Database software proficiency

Full Job Description

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

This position will be required to analyze contact center trends including: transaction volumes, call volumes, call patterns, staff productivity, and resource allocation. This analyst will monitor inbound call and chat traffic, volume of escalated case and social media work and outbound dialer calls. He/she will ensure service/performance volume is satisfied within SLA by adjusting scheduling needs as patterns change. This analyst will build proficient staffing and scheduling routines to meet business unit goals and objectives. Additionally, this includes the development and maintenance of database applications, report design and ad-hoc analysis.

Responsible for the maintenance of all Customer Connection Center functions related to the development, configuration, testing, rollout, training, maintenance and adoption of the WFM system. Analyzes contact volumes to create long term forecasts including integration of planned marketing efforts, shifts in customer contact trends, and disaster recovery. Generates, updates, and publishes agent schedules within established timelines and adjusts ad hoc as needed to support meetings and training initiatives.
Uses long term forecasts, assists operational Directors and Resource Planning Manager in budgeting process to ensure appropriate staffing levels are requested. Develops and makes recommendations on standardized policies and procedures for agent scheduling including shift bids/preferences, trades and time off requests.
Simulates the impact of proposed initiatives and confidently recommends the appropriate staffing actions for the business. Assesses the daily performance of the contact center and manages staffing changes to ensure payroll targets and Service Level Objectives are achieved. Maintains standardized reporting for internal and external management use; conducts orientation training associated with scheduling process for user community.
Analyses, monitors and reports on all staffing assumptions and provides recommendations to internal and external stakeholders. Collects, analyzes and reports historical center performance statistics and historical agent performance statistics. Responsible for data collection to ensure efficient and accurate WFM system configuration that meets the needs of the Customer Care Connection team.

Performs additional duties and projects as assigned.

Consistent regular scheduled attendance is considered an essential function of this job.

The salary range for this opportunity is $45,000 - $60,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

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Refine Your Search

customer service manager jobs in barberton oh

Customer Care Scheduler Operations - REMOTE

Manager of Operations & Customer Service

Customer Care Manager II

Revenue Cycle Manager, Customer Service & Self-Pay

Customer Service Supervisor (CSS)

Client Services Manager, Retirement Plan Services

Customer Experience Supervisor

Workforce Manager

Service Supervisor

Customer Service Supervisor

Lead Customer Service Associate

Division Manager of Customer Care

Office Customer Service Manager

Director Member Experience

Team Lead, Recovery Solutions

Director of Client Services

Call Center Supervisor

Senior Client Service Manager - Commerical Lines

Customer Experience Supervisor

Client Service Manager - Commercial Lines

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